From the day Matalan started back in 1985, to today 30 years on, our mission has always stayed the same; to provide outstanding value for modern families.
We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for a second year running.
Our free Matalan reward card gives our members access to the best family offers all year round in any of our 221 stores or at matalan.co.uk. Our location, late night openings, free convenient parking, 'everything under one roof' set up and free click and collect service are just some of the ways that we're 'made for modern families'.
Need help? Give our friendly customer service team a call or email. You can also catch us on our Facebook page.
Call: 0333 0044444 Monday - Sunday 8am- 6pm
Alternatively, you can write to us at:Website Customer Services
Matalan Perimeter Road Knowsley Industrial Estate Kirby Knowsley L33 7SZ
For all consumer press and retail trade enquiries about Matalan products or campaigns, please contact consumer PR agency Mission: email@example.com / 020 7845 7800
For all press enquiries about corporate/financial matters, please contact corporate PR agency FTI Consulting: firstname.lastname@example.org / 020 3727 1000
For all other enquiries, please contact Matalan Head Office on: 0151 556 6000
Let Girls Be Girls Campaign
Since 2011 we have been working in conjunction with Mumsnet, where this sensitive issue was raised as part of their ‘Let Girls be Girls’ campaign. We purposely ensure that our girls bras are not sold to specific ages but are sold in sizes. They have been developed following customer feedback that girls want bras to protect their modesty at this sensitive age. The bras in question are not padded so as to enhance cleavage but are a smooth moulded shape to act as a modesty and comfort layer.
We conduct thorough tests and speak to our customers for their feedback and as such, will always investigate any claims against Matalan regarding the suitability of our products. We take our commitment as a family business seriously, and Matalan is the only retailer in the UK to currently hold the Mumsnet Gold Award for being family friendly, an award we’ve held for the last three years.
Halloween Dress-Up Testing
At Matalan we are always listening to our customers and we asked parents whether they check the safety information labels before buying Halloween costumes or accessories for their children. Almost 80% of the people we asked said that they did, so we wanted to let all of our customers know that we ensure all of our children's dress up products (including our Halloween dress-up range) to pass additional Flammability Testing BS5722.
This additional testing procedure means that our children's dress-up products go through rigorous testing before they make it onto our shelves and into your homes (or out and about while trick or treating!) Our message this Halloween is to have fun by staying safe and playing safely. Make sure children know the risks of candles or naked flames, including sparklers and tea lights used in pumpkins and supervise them so that they play safely.
We also recommend using LED lights instead of candles as they offer the same spooky effect and are a great safe alternative that can be used every year.
The world of fashion never stands still. And neither does Matalan. For those with energy, spirit and drive there's never been a better time to join us.
Visit the Matalan Jobs site today.
Everyone at Matalan takes our responsibilities to the environment seriously. We have improved our every day carrier bags and we are encouraging our customers to re-use them. We will also replace any carrier bags free of charge as and when a new bag is needed, customers just need to return them to us and we will in turn recycle them as part of our commitment to minimise our environmental impact.
Please click the attached link to read our update on Bangladesh.
Ethical Sourcing Policy
At Matalan we take our responsibility to provide customers with clothing products that have been produced ethically very seriously. You'll find the details of how we do this here...
Please click the attached link to read more.
In light of recent developments Matalan has taken the decision to suspend sourcing of Angora for its products with immediate effect, until it has concluded its investigations into its suppliers and their processes.
At Matalan we recognise our responsibility to minimise the potential for causing harm to the environment and strives to sustain and improve the environment through the careful consideration of design, selection of materials and operational procedures. You'll find the details of how we do this here...
Become an Affiliate
The Matalan affiliate programme is a rewarding programme no matter what interests you, fashion for women or men, stuff for the home or school clothes for the kids. Take a look at the benefits to the programme here...
The Matalan site to be accessible and usable by as many people as possible. So if you have any difficulties in using our site, please let us know so that we can improve...