Customer Services
Contact Us
If you need can't find information you're looking for or have a question, don’t hesitate to give our friendly customer service team a call, email or for the more tech-savvy, you can access our facebook page and use our Help Functionality, where you can ‘live chat’ with a member of our team.
Call: 0845 330 3330 Monday - Sunday 8am- 6pm
Email:cs@matalanonline.co.uk
Alternatively, you can write to us at:
Website Customer Services Matalan Gillibrands Road Skelmersdale WN8 9TB(This address is not a returns address.)
Or you could check the pages below where your question may already have been answered?
Help and FAQs
Got a question somebody else may have asked? Questions about how you can pay, how to manage your account, the services we offer or your order? We may already have the answer here for you...
Store Finder
Need to check where your local Matalan store is? Whether you're planning to use our Click & Collect service to pick your order up in store, planning to visit a store or just need to check the address you can find all the details you need here...
Delivery and Returns
Whether you want to check how speedy our delivery service is, check the great value delivery prices or if you need to, check how you can return anything to Matalan you can find all the details you need here...
Terms and Conditions
Have you entered one of our amazing competitions and want to check when you'd find out, check how our great value promotions work or check any of the legal bits on our site you can find all the details you need here...
Privacy Policy
Want to check how we use the information you give us or understand how your online account works a bit better? You'll find all the details you need here...
Please be assured everywhere possible we give you choice of how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law.
Product Recall
From time to time we may find an issue with one of our products, to make sure you only have the best product from Matalan we'll post updates of any product recalls here, you'll find all the details you need.
Please be assured Matalan remains committed to the highest levels of product safety and standards, and apologise for any inconvenience this may cause.
Gift Vouchers
Have you been lucky enough to get a voucher as a gift, or saved them up for a shopping spree? This page will explain which vouchers Matalan accepts and how they can be used. You'll find all the details you need here...