Delivery

Delivery option Delivery times Cost
Standard Delivery 3 to 5 Days £3.50
Next Day Delivery Next Working Day (If order before 5pm, Mon – Fri) £4.50
Click & Collect 3 – 4 Days FREE

FREE DELIVERY TO STORE WITH Click & Collect

Seen something you love? Beat the rush and choose Click and Collect to get your order delivered free to your local store. There's no need to wait at home all day for delivery.

Order online today and your order will be ready and waiting in your chosen Matalan store within 3-4 working days

Once your click and collect order has arrived at your store we'll send you a confirmation email and text message once your order is ready to collect.

If you haven't collected your order after 10 days, we'll send you a reminder, and again after 21 days. If we get to 28 days we'll refund your money and return the order.

Please note, if you are using our click & collect service for the below stores, it may take a little longer for the store to receive your order. Orders should be with these stores within 4 working days of placing your order.

  • Inverness
  • Boucher Road
  • Craigavon
  • Newtownabbey
  • Londonderry
  • Elgin

Standard Delivery £3.50

Hectic lifestyle, or just fancy shopping from the comfort of your own home? Ordering online can save you time. Standard delivery will take just 3-5 working days. So, if you need a fashion fix or new school trousers because he just won’t stop growing, there’s no need to leave the house, at only £3.50, regardless of how much you need to order (see below).

Next Day Delivery £4.50 (Order before 5pm)

If you need something now, then our next day delivery is perfect for you. Order before 5pm, to get your order to you the next day, for only £4.50, no matter how much you order.

We’re sorry but any next day delivery orders made over the weekend will not get to you until the following Tuesday.

Next day delivery to some postcodes such a Northern Ireland & outlying areas may not be available at the moment. Unfortunately, we do not yet deliver to Channel Islands or BFPO addresses. We may restrict other postcodes at our discretion.

For all Delivery Options

Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items. You will not be charged for anything we don’t send to you.

Our deliveries are made by Hermes and DPD and take place between the hours of 8am and 8pm, Monday to Saturday.

If you aren’t in when we call to deliver we won’t always need a signature, we can leave it with a neighbour or in a safe place for you.

Whilst we are able to deliver to your work address, remember that these orders may take slightly longer to get to you. But be sure we'll do everything we can to get it there as soon as possible.

Free Standard Delivery - ORDERS OVER £50

Our free delivery promotion applies only to orders of £50 or more placed online. We’re sorry but this offer doesn’t work in conjunction with any other promotional code used at the checkout.

We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.

Creating a Contract

The steps required to create a contract between you and Matalan:

  1. You place an order for your products on the Matalan website by pressing the confirm order button at the end of the checkout process.
  2. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Matalan.co.uk.
  3. When your product is shipped from our warehouse we will send you a dispatch confirmation email.
  4. Order acceptance and the completion of the contract between you and Matalan will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

The reasons for non-acceptance of an order by Matalan may be a result of one of the following:

  1. The product you ordered being unavailable from stock; or
  2. Our inability to obtain authorisation for your payment; or
  3. The identification of a pricing or product description error.

PayPal Payments

PayPal orders will be treated as any other order, your PayPal account will be deducted when we receive your order.  Any refunds can be taken back to store or sent to us by post.  In both cases your PayPal account will be credited, cash and card refunds are not available on PayPal orders.

Refunds

Goods can either be returned to store or by post (see below).  Please note that we do not offer an exchange service by post.

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we will exchange or refund in vouchers at the last known selling price. Unfortunately we are not able to offer exchanges or refunds in vouchers for items purchased from any of Matalan's other trading divisions, including Sporting Pro stores or their website, without a valid receipt or delivery note. Further exceptions apply, please ask instore.

If you return a single item bought as part of a multi buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi buy offer discount you will refunded with the full multi-buy value.

If your payment card expires before we process your refund please contact customer services by telephone with your order number, postcode and new card details.

Our refunds policy is in addition to your statutory rights.

Exceptions to Refund Policy

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:

  1. pierced earrings;
  2. cosmetics/fragrances;
  3. hats;
  4. hair accessories;
  5. quilts;
  6. duvets;
  7. pillows;
  8. DVD’s (in original packaging with any security seals still intact)
  9. confectionery;
  10. underwear (unless the hygiene strips and tags are still in place);
  11. control wear;
  12. hosiery; and
  13. swimwear (unless the hygiene strips and tags are still in place).

Gift vouchers are non-refundable and cannot be exchanged for cash.

Free Returns to Store

Your local store will be pleased to arrange an exchange or refund for you under our refunds policy.

If you would like to return goods to your local Matalan store free of charge, our store finder will show you where your closest Matalan store is. Please note that we are unable to accept returns to our Matalan Clearance Stores. Please safely dispose of any broken glass before returning your item to us.

Returns by post

You can return goods to us via the Post Office to: Matalan Web Returns DC Goods In Gillibrands Road Skelmersdale WN8 9TB

The parcel should contain:

  1. The item(s) you purchased that you wish to return in their original condition.
  2. Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will refunded the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving of your order under the Distance Selling Regulations (see below).

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.

If you need advice on returning by post, please contact our customer services team on 0333 0044444 or via e-mail at cs@matalanonline.co.uk.

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods

Our refunds policy is in addition to your statutory rights. Under the Sale of Goods Act, the goods we sell you must: 1. conform to the description we have given you 2. be of satisfactory quality. 3. be fit for purpose. 4. be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website). The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; pierced earrings, cosmetics/fragrances, hats, hair accessories, quilts, duvets, pillows, confectionary, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).

If you want to cancel, you must do within seven working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.

You are responsible for returning the goods to us at your cost.

The goods and your notice of cancellation should be sent to:

Matalan Distance Selling Cancellations Matalan Web Returns DC Goods In Gillibrands Road Skelmersdale WN8 9TB

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.