Delivery
For any orders placed before 12pm: Standard delivery will take no longer than 3 working days including the day you order. (see example below)

For any orders placed after 12pm: Standard delivery will take upto 4 working days including the day you order. (see example below)

Delivery will be charged at £3.95 regardless of how many items you order. If you need to make a return, you can do this at a Matalan store, or by post. For your peace of mind, we offer a 28 day returns policy.

Delivery to some postcodes such as Northern Ireland & outlying areas may take an additional 24 hours. Unfortunately, we do not yet deliver to Channel Islands or BFPO addresses. We may restrict other postcodes at our discretion.

 Free Delivery
*The free delivery promotion applies only to orders of £50 or more placed online at www.matalan.co.uk which have been accepted by us from the 4th June - 31st October 2010. We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether. 

Free Returns to Store
Your local store will be pleased to arrange an exchange or refund for you under our refunds policy.
If you would like to return goods to your local Matalan store free of charge, please click here to use our store finder. Please note that we are unable to accept returns to our Matalan Clearance Stores. Please safely dispose of any broken glass before returning your item to us.

Returns by post
You can also return goods to us via the Post Office at your own cost to:
Matalan Web Returns
DC Goods In
Gillibrands Road
Skelmersdale
WN8 9TB

The parcel should contain:
•    the item(s) you purchased that you wish to return
•    your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning.

We are unable to accept any responsibility for items which are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund. Please safely dispose of any broken glass before returning your item to us

If you need advice on returning items by post, please contact our customer services team on 0845 330 3330 or via e-mail at cs@matalanonline.co.uk .


Refunds
We are happy to exchange or refund goods within 28 days of delivery.
Goods must be returned with your receipt and be in the condition they were purchased.

Without a receipt we will exchange or refund in vouchers at the last known selling price.

Our refunds policy is in addition to your statutory rights. There are exceptions to our Refunds Policy for certain items.


Statutory Rights
This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods
Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
•    conform to the description we have given you
•    be of satisfactory quality.
•    be fit for purpose.
•    be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations
Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website).

If you want to cancel, you must do so within seven working days after delivery of the goods.

To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note.

You are responsible for returning the goods to us at your cost.
The goods and your notice of cancellation should be sent to:

Matalan Distance Selling Cancellations
Matalan Web Returns
DC Goods In
Gillibrands Road
Skelmersdale
WN8 9TB

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.