Terms

Company Promotions Competitions Privacy Policy

Company

  1. On this page “we”, “our”, “us”, and “Matalan” refers to Matalan Retail Limited. “the website” refers to matalan.co.uk. “You” means the person using the website or placing an order via it, or (where the person doing so is the employee, agent, or subcontractor of another person) the person on whose behalf the website is used or an order is placed.

  2. Your use of this site is subject to these terms and conditions and to our Privacy Policy. If there is a conflict between these terms and conditions and the Privacy Policy, these terms and conditions take precedence.

  3. We try to ensure the website is available at all times, but we do not guarantee this. For technical reasons, the website may be unavailable (in whole or in part) at some times, and we cannot guarantee that you will be advised of this in advance.

  4. If you do not choose to create a password, we are unable to retain your details in a way which will allow you to retrieve them on later visits. If you do create a password, you are responsible for maintaining the security of your account and for taking steps to ensure that your password remains secure. We do not store your credit card details, other than limited information about your payment method which we need for legal compliance and administering your orders or account.

  5. The information you provide to us must be complete, correct, and up to date. If you fail to provide complete and correct information, or fail to promptly update it when there are changes, this will be a breach of your agreement with us. We reserve the right to cancel any order and/or disable or delete any account where: we find that the information you have provided us is not complete, correct, and up to date; your account is used in connection with fraud, illegality, offensive or abusive conduct, the infringement of intellectual property rights, or to cause anxiety or annoyance to any person, or we reasonably suspect any of the foregoing or your involvement in them; we find that you received incomplete, or incorrect information before you placed your order.

  6. We grant you a licence to access the website. This licence allows you to view the website, and use any content we may place on it from time to time. The licence does not allow you to download or save any part of the website (other than pages specifically designed to be printed or saved, or which you are expressly invited to print or save) except as this is necessary to allow you to view or use the website in the normal way. You may not edit, modify, re-upload, or otherwise deal with any part of the website without our express prior written consent. We do not licence you to link to this website or any part of it. The licence we have given you does not allow you to do anything (including without limitation reproducing, copying, reselling, or otherwise exploiting) in connection with the website for the commercial benefit of any person other than companies in the Matalan Group. You are not permitted to collect, collate, index, or reproduce the website or any part of it (such as product listings) without our express prior written consent.

  7. Our website is intended for use by adults, and to be a Matalan cardholder you must be over the age of 16. Use by persons under the age of 16 is not permitted unless with the involvement and supervision of a parent or guardian.

  8. The products sold from this website are intended for private domestic use by consumers, and not for use by business entities.

  9. The website is the property of Matalan Retail Limited. All of the content on the website (including graphics and text) is our property, and we assert our intellectual property rights in and to that content. That content is protected by UK, European, and International laws. The website makes use of trademarks owned by Matalan Retail Limited and other companies in the Matalan Group. These include, but are not limited to: MATALAN, SOON, PAPAYA and TAYLOR & WRIGHT. We also use trademarks which are licensed to us by their owners. You should not, and we do not licence you to, use any trademarks or trade dress which appear on this site.

  10. When you place an order on the website, this is an offer by you to purchase a product or products from us. We will send you an email confirming we have received your order. This email is not an acceptance by us of your order, but merely an acknowledgement of it. We will only accept your offer to purchase goods, and thereby create a contract between you and us, when we send you an email confirming that we have dispatched your goods.

  11. If the prices, descriptions, or any other information you have been provided with before placing your order is incorrect, we may cancel your order without liability to you.

  12. You may return goods under the terms of our returns policy. Where you do so, you must abide by the terms of that policy. You may also use the statutory rights set out in the Distance Selling Regulations to cancel your contract with us. Further details of these rights may be found here .

  13. We try to get product descriptions (both text and photographs) correct, and to ensure that product availability is accurate. However, product descriptions may change and availability may not be accurate. Where the description of a product changes, we will try to make you aware of this when you order, but you agree that we should send you the product which is in stock even if its description has changed. Where a product is not available, we will try to make you aware of this when you order, but you agree that we should send you any products from your order which are in stock even if one or more other products from your order is not.

    Every effort is made to ensure that prices shown on items are correct when the item is added to the Matalan site, however the price may not reflect the same price that was entered into your basket at that particular time. We cannot confirm the price of a Product until your order is accepted. The price of the item does not include the delivery charge, the delivery charge cost depends on the method you choose and whether there is a promotion on at that time.

  14. By using the website, or sending email to us, you are using electronic communications. We will use electronic communications to provide you with information about the website, your account, and any orders you place. By using the website, you agree that we may provide you with information via electronic means, and agree that any contracts or other documents we need to provide you by law can be provided to you by electronic means.

  15. We are not responsible for any losses you incur due to a breach by us of these terms and conditions, unless the loss you suffer was reasonably foreseeable to you and to us at the time the breach occurred (or, if earlier, the point at which we entered into a contract to sell you goods). We will not be responsible for any indirect or consequential loss.

  16. We do not exclude or limit our liability in any way which is not permitted by law. If any part of these terms and conditions could be read as doing so, we and you agree that it should be read so as to insert or append a statement that the relevant exclusion or limitation does not exclude or limit our liability is excluded or limited where this is not permitted by law. This website is intended for use by consumers, and not for use by business entities. To the extent that you are a business entity and not a consumer we are entitled to limit our liability to you, and we do so by excluding all liability for any commercial losses you incur, excluding any liability for losses which arise in whole or in part from the fact that you are a business entity and not a consumer, and otherwise limiting our liability to the sum of £100 per order. If you choose to place an order you will be agreeing that such a limitation is reasonable.

  17. We reserve the right to change these terms and conditions or our Privacy Policy at any time. The terms and conditions which apply to your use of the website will always be those current when you use the website. The terms and conditions which apply to an order will be those current when you placed your order. The Privacy Policy which applies to personal information will always be the one which applied when you provided the information, or the latest one which you agreed to.

  18. If any of these terms and conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  19. Nothing in these terms and conditions affects or limits your statutory rights, except where this is permitted by law.

  20. These terms and conditions are governed by and will construed in accordance with the laws of England. You and we agree to submit to the exclusive jurisdiction of the English Courts.

Version: 02 February 2013

Matalan Retail Limited Registered in England with number 2103564 Registered Office: Gillibrands Road, Skelmersdale, West Lancashire WN8 9TB VAT Number: 534 5886 16

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Promotions

Online discount codes cannot be used in conjunction with any other promotion, offer or discount (including sale items) offered by Matalan or any discount schemes (including staff discount). Matalan reserves the right to amend or withdraw a discount code at any time without notice. Matalan reserves the right to not accept codes that it considers are invalid, fraudulent or out of date. Online discount code offers are not open to Matalan employees. *Promotions apply to selected lines only and do not include branded flip flops or Calvin Klein Boxers.

NUS Online Discount

Matalan Reward Cardholders who also hold an NUS Card are eligible to receive a 10% discount off their Matalan purchases made online. To redeem the discount online please enter the exclusive NUS discount code (found on the NUS website) at check out along with your Matalan Reward Card number. The discount is not available on the purchase of gift vouchers, mobile phones, books, DVDs, electricals (except lighting) and cannot be used at Matalan Clearance Stores or in conjunction with High Street Vouchers (either in print or electronic format), Say shopping pass vouchers or any job centre/new deal vouchers. The NUS online discount cannot be used in conjunction with any other promotion, offer, discount, sale items or Matalan team member discount. Matalan reserve the right to amend or terminate this discount without notice. Matalan reserve the right to not accept codes that they deem invalid or fraudulent. This offer is not open to Matalan employees.

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Competitions

Facebook competitions: terms and conditions:

  1. To enter: No purchase necessary. By submitting your entry and entering the competition you agree to these terms and conditions. To enter, follow the entry instructions online at http://www.facebook.com/shopmatalan. All entries must be received by the date and time stated. Entry is limited to one single entry per person. Duplicate entries or entries made via a third party are not permitted. All correct entries will be automatically entered into the prize draw.

  2. The competition is only open to UK residents aged 18 or over. Employees of the promoter or their agents, families and suppliers, or anyone connected with the competition are not eligible to participate. The promoter reserves the right to refuse any entry for any reason at its discretion.

  3. Winners shall be drawn at random from all correct entries and verified by an independent adjudicator. The promoter reserves the right to seek and issue publicity on behalf of the winner. By entering the competition, the winner agrees to participate in publicity as reasonably requested by the promoter.

  4. The prize details will be listed online at http://www.facebook.com/shopmatalan. The prizes are non-transferable and cannot be exchanged. The promoter’s decision is final in connection with all matters arising from the competition and no correspondence will be entered into. The promoter accepts no responsibility, liability or any consequences whatsoever for participation in the competition.

  5. The promoter reserves the right to vary these terms and conditions at any time, or to withdraw the competition altogether for reasons beyond the promoter’s control.

  6. Any further terms and conditions relating specifically to a particular competition will be posted online at http://www.facebook.com/shopmatalan. In the event of any conflict between these terms and any additional terms, the additional terms will take priority.

  7. The promoter is Matalan Retail Limited, Gillibrands Road, Skelmersdale, West Lancashire, WN8 9TB

Easter Colouring in Competition

  1. The following rules apply to your participation in our ‘Easter Colouring in Competition’ (“Competition”).

  2. By submitting your entry and by entering the Competition you agree to these rules.

  3. To enter: No purchase necessary. Internet access and valid email address required to participate. To enter, first download and print one of the three colouring in sheets from www.matalan.co.uk/style-edit/colouring-competition-easter. Next “Like” the Matalan Facebook page then click the competition tab titled ‘Easter Competition’ on the right-hand side of the page. Submit a picture of your child(ren) with their completed colouring in sheet and enter your name and email address on the online form and click ‘Continue’. The subject(s) of the photograph can be up to 12 years of age. Any photos must be family friendly and must not be rude, profane or offensive. You must have the permission of the child(ren)’s parents/guardians to enter a photo of their child(ren) into the Competition. Entrants must be able to give evidence of such consent upon request by Matalan. All correctly completed entries will be automatically entered into the prize draw. Entrants can submit one entry per design per person, i.e one child can complete all three designs and enter three times. Duplicate entries of the same design will be invalid. A person submitting more than one entry will be disqualified. Entry made via a third party (including by use of an automated service) is not permitted. An entry sent in this way will not be valid.

  4. Matalan shall moderate all photographs entered and Matalan reserves the right at its absolute discretion not to post any photograph on the Facebook page or at its absolute discretion to remove any photograph from the Facebook page at any time.

  5. Promotion period runs from 9 April 2014 to midday on 22 April 2014 inclusive. All entries must be received within this time and by midday on 22 April 2014.

  6. Entry restrictions: The Competition is only open to UK residents aged 18 or over. Employees of the Promoter, or their agents, families and suppliers, or anyone connected with this offer are not eligible to participate, including staff in store.

  7. Prize: There will be 3 x unique winners (one per design), who will each receive 1 x children’s Easter bundle of gifts worth up to the amount of £50. The prize remains the same for entries that feature more than one child.

  8. Prize Draw and notification of winners: Entrants who have completed the online entry form correctly will be included in a random draw from which ten entrants per design will be drawn at random from a pool of all entrants. The random draw shall be verified by an independent adjudicator, whose name shall be available on request. The Promoter shall then appoint an independent adjudicator, who shall in their absolute discretion, select one winner per design from the ten entrants selected by the random draw, based upon the creativity and quality of the completed sheets and photos. The winners will be notified by email within two weeks of the Competition end date and must respond to the notification within 48 hours. All entrants must ensure they provide a valid email address and must be contactable on the same email address used for entry. If a winner fails to respond within 48 hours the winner forfeits their right to any prize and the Promoter will select an alternative winner. Any further selection of winners will be in accordance with these terms and conditions.

  9. The prize is exactly as described. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered. The Promoter will not be responsible for the non-receipt of any entry and cannot be held liable for system failures on the website or for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter although the Promoter will endeavour to minimise the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

  10. The Promoter reserves the right to vary the terms and conditions at any time, or to withdraw the Competition altogether for reasons beyond the Promoter’s reasonable control.

  11. The Promoter’s decision is final in connection with all matters arising from this Competition and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this Competition or the prize offered in relation to the Competition. This Competition is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

  12. The Promoter reserves the right to seek and issue publicity on behalf of the winner. By entering the Competition, the winner agrees to participate in publicity as reasonably requested surrounding the Competition.

  13. Note in relation to Facebook: This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook. Participants are providing their information to the Promoter and not to Facebook.

Promoter: Matalan Retail Limited, Gillibrands Road, Skelmersdale, West Lancashire, WN8 9TB

Blogger Style

  1. The Promoter is running a competition for fashion bloggers. The Promoter will select four fashion bloggers every four weeks who will be asked to style one outfit in accordance with a given theme. The competition will run for a minimum of 4 months.

  2. Each of the four fashion bloggers will be given a £50 voucher to spend at Matalan on clothing and accessories. The bloggers will then style the outfits and take one full length photograph of them wearing the outfit and upload that photograph to their own blog and provide the image to be uploaded to the Promoter’s blog.

  3. The readers of the Promoter’s blog will then be asked to vote on their favourite outfit of the four submitted by naming their favourite in the comments field below the post. The winning outfit will be the outfit with the most votes at the end of each four week period.

  4. This promotion is only open to anyone who has a UK based fashion blog that is updated on a regular basis and who the Promoter regards as a suitable stylist for the purposes of this competition. The fashion bloggers must be UK residents and aged 18 or over, excluding employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

  5. The uploaded photo must be a full length picture showing the styled outfit with a file size of no larger than 2MB. The photo should show no-one other than the model, any photos showing other people will be automatically disqualified and removed from the Promoters blog.

  6. The prize will consist of items or vouchers from Matalan or partners worth a minimum of £50.

  7. If the winning blogger cannot be contacted with 14 days of the date when the Promoter’s first attempts to contact them to notify them of their prize and/or fails to claim their prize within that time, they will forfeight the right to claim the prize.

  8. All fashion bloggers who enter into this competition may be expected to participate in reasonable publicity related to the promotion.

  9. The winner of each monthly contest will be expected to upload an image provided by the Promoter to their own blog which illustrates they are a winner of the Matalan Style Project. They must display this publicly on their blog for a minimum of 1 month.

  10. All fashion bloggers who enter this competition consent to the Promoter publishing their first name and photograph on the Promoter’s blog and website.

  11. By having uploaded their photograph to the Promoter’s blog, entrants grant to the Promoter an irrevocable perpetual license to use any photographs uploaded to the Matalan blog in any of the Promoters publications and in any media now known or hereinafter invented, including the Promoter’s website. However, nothing herein shall oblige the Promoter to use any photographs of the entrants. Entrants’ moral rights are not affected.

  12. The Promoter will not store the photographs of the entrants, for longer than is necessary for promotional purposes, in any event no longer than 12 months. After such time the photographs will be deleted.

  13. None of the prizes cannot be transferred to another person or be exchanged.

Win £250 Matalan Vouchers

  1. This promotion is only open to Matalan Reward Card holders, excluding employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

  2. To enter shop online at www.matalan.co.uk, write a review of any product purchased and if that review is published at www.matalan.co.uk between 28/02/13 and 31/12/13 you will be automatically entered into the prize draw.

  3. There is one prize to be won each month:

  4. Prize: £250 worth of Matalan vouchers. The winner can specify where they would like to redeem the vouchers either online or in store.

  5. There is no cash alternative and the prize is non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

  6. One winner will be drawn at random each month and will be contacted by email.  Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name and county of residence on the Promoter’s website.

  7. The promoter reserves the right to amend, alter or terminate this promotion at any time due to circumstances beyond its control.

  8. If the Promoter discovers that any entrant was ineligible to enter or has breached these terms and conditions, that entrant will forfeit any prize won. If the Promoter discovers that a winner should not have been included, that prize winner will be disqualified, and a new winner will be selected.

  9. The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.

  10. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this promotion or the prize offered in relation to the promotion.

  11. This promotion is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

Promoter: Matalan Retail Limited, Gillibrands Road, Skelmersdale, West Lancashire, WN8 9TB

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Monthly Voucher Prize Draw

1.Any Matalan Reward Card holder who shops in store and swipes their Reward Card or online and enters their Reward Card details between 1st January 2014 and 31st of December 2014 will be automatically entered into a monthly prize draw to win Matalan vouchers worth £1000.

2.This promotion is only open to Matalan Reward Card holders, excluding employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

3.Entries will be only accepted into the prize draw between 00:01 on the first day in the relevant calendar month and 23:59 on the last day of the relevant calendar month. Each entry will only be entered into one prize draw, no entries will roll over into a subsequent months prize draw.

4.Entrants must be resident in UK at time of entry.

5.There is one prize available each calendar month consisting of Matalan vouchers worth £1000.

6.There is no restriction on the number of times a Matalan Reward Card holder will be entered into the prize draw in any calendar month, each time a Matalan Reward Card holder shops and swipes their card in store or enters their card details online they will be entered into the prize draw. If any Matalan Reward Card holder returns or refunds all items that qualified them for entry to the prize draw, that entry will be excluded from the prize draw.

7.One winner will be drawn at random on the first day of each calender month and will be contacted by email or telephone. Winners must claim their prize within 14 days of being notified. Details on how to claim will be provided with winner’s notification. Any winner who fails to claim their prize within 14 days of being notified will forfeit their prize and the prize draw will be run again.

8.Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website.

9.There is no cash alternative and the prize is non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

10.The Promoter reserves the right to vary the terms and conditions of the competition at any time, or to withdraw the promotion altogether for reasons beyond the Promoters control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

11.The Promoter’s decision is final in connection with all matters arising from this competition and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this competition or the prize offered in relation to the competition. This competition is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

Promoter: Matalan Retail Limited, Gillibrands Road, Skelmersdale, West Lancashire, WN8 9TB.

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Data Protection Statement

The personal data that you register or have registered with us previously and details of your purchases using your Matalan Card will be used by us: (1) to administer your card membership: (2) for the purposes of sending you details of Matalan Card holder special offers and discounts and other Matalan promotions and products: (3) to send you details of carefully selected 3rd party products and promotions or pass data to such third parties who may themselves do so. Any marketing will be carried out in accordance with your marketing preferences and communications will be sent via post, email, telephone or text message depending on the details you have provided to us. You can opt out of receiving marketing messages from Matalan or update your contact details at any time by phoning us on 0845 3303330. To stop receiving communications from any third party you should contact them directly.

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Privacy Policy

This is Matalan’s privacy policy. It sets out what information we will collect and how we will use that information. By using our site, you agree to its terms.

Information is collected on this site by Matalan Retail Limited of Gillibrands Road, Skelmersdale, West Lancashire WN8 9TB. Information collected on this site is controlled by Matalan Retail Limited. Information collected by Matalan Retail Limited may be used by the companies in the Matalan Group (subsidiaries of Matalan Limited, specifically including Wolsey Limited), and may be processed by other companies on behalf of the data controller. Any information you provide will be governed by this privacy policy and our terms and conditions, even if the Matalan business is sold to a third party who subsequently replaces Matalan Retail Limited as data controller.

You do not have to provide us with personal information, but some features on this site (including placing orders) can only be used if you provide personal information, and if you choose not to provide this information, you will not be able to use these features. We use information which you provide to deliver website services to you, to customise your shopping experience, and to communicate with you regarding promotional offers and our products and services. If you place an order with us, we will use information provided by you to process and fulfill that order, including handling payments and delivery. If you choose to register for an account on this website, we will use the information you provide to provide and operate that account, and will also use it to communicate with you regarding our products and services. Any information which you provide may be used by us or by third parties to operate this website, including reviewing or improving the site, preventing or detecting fraud or other abuse, or managing our website operations.

We may collect two types of information via this website: information you specifically provide to us, and automatic information associated with your use of this site. Information you specifically provide to us includes any information you enter into a form or send to us via e-mail. Examples of this information include information you enter when placing an order or setting up an account. Automatic information associated with your use of this site includes any information arising from your use of this site which you do not specifically provide. Examples of this information include your IP address, the type of web browser you are using, and the speed of your web connection.

Our site may use cookies to enable certain functionality. Cookies are small files which your web browser receives from us and stores. They allow your web browser to identify you to our site so that you can take advantage of personalised features. Most web browsers provide options to disable cookies, but this may prevent you from using all of the features on our site. For this reason we recommend you leave cookies turned on.

We work hard to keep your information secure, and to comply with data protection and privacy laws. We do not sell or give away the information you provide to us. We do not retain payment card information, other than the last four digits of your credit card number which is used for confirmation when dealing with returns. When you contact our customer services department they may request verification of your identity to protect the privacy of any information you have provided to us.

If you choose to create an account, you will be able to manage your personal data online via your account. If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please contact Customer Services.

We will sometimes send you information about special offers for Matalan customers from third parties, or allow them to do so. Where we allow them to do this, we will still control the data used and they will not receive any personal data about you unless you specifically provide it to them. Like all major retailers, we use third party service providers to carry out some services for us. This may include companies which process personal data. Any such processing is done on our behalf and under our control.

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

If you have any questions or queries about our privacy policy, please contact Customer Services at cs@matalanonline.co.uk.

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Creating a Contract

The steps required to create a contract between you and Matalan:

  1. You place an order for your products on the Matalan website by pressing the confirm order button at the end of the checkout process.

  2. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from .

  3. When your product is shipped from our warehouse we will send you a dispatch confirmation email.

  4. Order acceptance and the completion of the contract between you and Matalan will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

The reasons for non-acceptance of an order by Matalan may be a result of one of the following:

  1. The product you ordered being unavailable from stock; or
  2. Our inability to obtain authorisation for your payment; or
  3. The identification of a pricing or product description error.

PayPal Payments

PayPal orders will be treated as any other order, your PayPal account will be deducted when we receive your order.  Any refunds can be taken back to store or sent to us by post.  In both cases your PayPal account will be credited, cash and card refunds are not available on PayPal orders.

Refunds

Goods can either be returned to store or by post (see delivery and returns page).  Please note that we do not offer an exchange service by post.

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we will exchange or refund in vouchers at the last know selling price.

If you return a single item bought as part of a multi buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi buy offer discount you will refunded with the full multi-buy value.

If your payment card expires before we process your refund please contact customer services by telephone with your order number, postcode and new card details.

Our refunds policy is in addition to your statutory rights.

Exceptions to Refund Policy

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:

•    Pierced earrings; •    cosmetics/fragrances; •    hats; •    hair accessories; •    quilts; •    duvets; •    pillows; •    DVD’s (in original packaging with any security seals still intact) •    confectionery; •    underwear (unless the hygiene strips and tags are still in place); •    control wear; •    hosiery; •    swimwear (unless the hygiene strips and tags are still in place).  

Gift vouchers are non-refundable and cannot be exchanged for cash.

Free Returns to Store

Your local store will be pleased to arrange an exchange or refund for you under our refunds policy.

If you would like to return goods to your local Matalan store free of charge, please click here to use our store finder. Please note that we are unable to accept returns to our Matalan Clearance Stores. Please safely dispose of any broken glass before returning your item to us.

Returns by post You can return goods to us via the Post Office to:

Matalan Web Returns DC Goods In Gillibrands Road Skelmersdale WN8 9TB

The parcel should contain:

•    The item(s) you purchased that you wish to return in their original condition. •    Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will be refunded for the delivery charge if we have made an error in our dispatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving of your order under the Distance Selling Regulations (see below).

We are unable to accept any responsibility for items that are lost and damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Please note that we are not able to give exchanges for goods returned by post, and you should allow 28 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.

If you need advice on returning by post, please contact our customer services team on 0333 0044444 or via e-mail at cs@matalanonline.co.uk

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods

Our refunds policy is in addition to your statutory rights. Under the Sale of Goods Act, the goods we sell you must: •    conform to the description we have given you •    be of satisfactory quality. •    be fit for purpose. •    be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Age Restrictions

Please note that certain items available on are age restricted. Any items marked as 'Age Restricted Item. Please refer to Terms & Conditions*' are not for sale to people under the age of 18. By placing an order for these products, you declare that you are 18 years of age or older. These items must be used responsibly and appropriately.

Distance Selling Regulations

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered by distance means (e.g. via website).  The right to cancel does not apply to the following products for reasons of health and hygiene once the product has been worn or once the packaging has been opened or damaged; pierced earrings, cosmetics/fragrances, hats, hair accessories, quilts, duvets, pillows, confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).

If you want to cancel, you must do within seven working days after delivery of the goods.

To cancel the contract you must send us a written notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your delivery note.

You are responsible for returning the goods to us at your cost.

The goods and your notice of cancellation should be sent to:

Matalan Distance Selling Cancellations Matalan Web Returns DC Goods In Gillibrands Road Skelmersdale WN8 9TB

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them prior to returning them.

Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done.  We will only reimburse you to the card with which you paid.