Terms & Conditions of Supply

Company Promotions Competitions Privacy Policy

Company

This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time..

These Terms, and any Contract between us, are only in the English language.

1 INFORMATION ABOUT US

1.1 We operate the website www.matalan.co.uk. We are Matalan Retail Limited, a company registered in England and Wales under company number 02103564 and with our registered office at Perimeter Road, Knowsley Industrial Park, Knowsley, Liverpool L33 7SZ, UK. Our VAT number is 534588616. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1.2 Contacting us: (a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to print off and complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. You can also e-mail us at cs@matalanonline.co.uk or contact our Customer Services team by telephone on 0333 0044444, by fax on 01695 591077 or by post to: Matalan Customer Services, Perimeter Road, Knowsley Industrial Estate, Kirkby, Knowsley, L33 7SZ . If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0333 0044444 or by e-mailing us at cs@matalanonline.co.uk.

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2 OUR PRODUCTS

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 The packaging of the Products may vary from that shown on images on our site.

3 USE OF OUR SITE

Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

4 HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5 AGE RESTRICTIONS

5.1 If you are a consumer, you may only purchase Products from our site if you are at least 16 years old.

5.2 Certain Products on our site can only be purchased if you satisfy the legal age requirement of 18 for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site. Any items marked as 'Age Restricted Item. Please refer to Terms & Conditions*' are not for sale to people under the age of 18. By placing an order for these products, you declare that you are 18 years of age or older. These items must be used responsibly and appropriately.

6 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.

6.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.3, we will inform you of this by e-mail and we will not process that part of your order which deals with the Product. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged as soon as possible, in the case of an Order with multiple Products we will refund only that element of the order which relates to the price of the Product and we will not refund the delivery costs. Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items. You will not be charged for anything we do not send to you.

7 OUR RIGHT TO VARY THESE TERMS

7.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

7.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8 YOUR RIGHT OF RETURN AND REFUND

8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2 However, for reasons of health, hygiene, safety and copyright, this cancellation right does not apply in the case of: (a) Pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVD’s (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).

(b) sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them. (c) any Products which become mixed inseparably with other items after their delivery.

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Returns
Your Contract End of the cancellation period
Your contract is for a single product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the goods. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the goods on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your contract is for either of the following: one product which is delivered in installments on separate days. Multiple products which are delivered on separate days. The end date is 14 days after the day on which you receive the last installment of the goods or the last of the separate goods ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first installment of your goods or the first of your separate goods on 10 January and the last installment or last separate goods on 15 January you may cancel in respect of all installments and any or all of the separate goods at any time between 1 January and the end of the day on 29 January.
Your contract is for the regular delivery of a product over a set period. The end date is 14 days after the day on which you receive the first delivery of the goods. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of goods to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all goods to arrive during the year.

8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to print off and complete the cancellation form on our website and then send this form to us by email, fax or post. You can also e-mail us at Customer Services at cs@matalanonline.co.uk or contact our Customer Services team by telephone on 0333 0044444 or by post to Matalan Customer Services, Perimeter Road, Knowsley Industrial Estate, Kirkby, Knowsley, L33 7SZ . If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

8.5 If you cancel your Contract we will: (a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information about what handling is acceptable.

(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below: (i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.8;

(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.6 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.7 We will refund you on the credit card or debit card used by you to pay, but in the event of a partial refund we reserve the right to issue a cheque to you. If the card you used to pay with expires before the refund is made please call us to give us your new card details.

8.8 If a Product has been delivered to you before you decide to cancel your Contract: (a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back or return it to us in-store. Please note that we do not offer an exchange service by post. Please see our Returns page headed Returns by Post for our returns address and how to arrange a return;

(b) unless the Product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection from our usual carrier.

8.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9 DELIVERY

9.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 for our responsibilities when this happens.

9.2 If no one is available at your address to take delivery, where possible our couriers will leave the parcel in a safe place or with a neighbour, if neither of these options are available our courier will leave a card explaining what the next step is in the delivery process.

9.3 Delivery of an order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

9.4 You own the Products once we have received payment in full, including all applicable delivery charges.

9.5 If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply: (a) we have refused to deliver the Products; (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

9.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

9.7 If you do choose to cancel your order for late delivery under clause 9.5 or clause 9.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

9.8 For all Delivery Options: Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items. You will not be charged for anything we do not send to you. Our deliveries are made by Hermes and DPD. Hermes deliveries operate between the hours of 8am and 8pm, Monday to Saturday. DPD operate and deliver to our stores between 8am-6pm, Monday to Friday.

If you aren’t in when we call to deliver we won’t always need a signature, we can leave it with a neighbour or in a safe place for you.

Whilst we are able to deliver to your work address, remember that these orders may take slightly longer to get to you. But be sure we'll do everything we can to get it there as soon as possible.

10 NO INTERNATIONAL DELIVERY

Unfortunately, we do not deliver to addresses outside the UK.

11 PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.

11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Products to you at the incorrect (lower) price.

12 HOW TO PAY

12.1 You can only pay for Products using a debit card, credit card or Paypal. We accept the following cards: Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro.

12.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order when you pay with card. If you pay by Paypal we will deduct the funds immediately.

13 MANUFACTURER GUARANTEES

13.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

13.2 A manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14 OUR LIABILITY

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

14.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

15 EVENTS OUTSIDE OUR CONTROL

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

15.2 An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

16 OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of any guarantee offered with the Product, if there is one, as provided for in clause 13.1, to the recipient of the gift without needing to ask our consent.

16.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, if there is one, at as provided for in clause 13.1, but we and you will not need their consent to cancel or make any changes to these Terms. 16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

16.7 If you have a complaint, our complaints handling policy is that your complaint is picked up within 24 hours of it being lodged with us and investigated at the appropriate level within our organisation. We offer no guarantees whatsoever in relation to how long it will take to resolve your complaint.

16.8 We act on behalf of DCK Concessions Limited and we sell their jewellery goods online via our website on their behalf. Their registered office is at DCK House, Station Court, Radford Way, Billerica CM12 0DZ.

PROMOTIONS

Matalan reserves the right to amend or withdraw a discount code at any time without notice. Matalan reserves the right to not accept codes that it considers are invalid, fraudulent or out of date. All offers are subject to stock availability. To redeem this offer online, enter your code at checkout. Only one voucher may be used per customer online. It cannot be combined with any other discount or offer including goods in the sale and when purchasing any scarves from the 'Matalan Alphabet Scarves' range. Matalan reserves the right not to apply discount where it suspects fraudulent use. Cannot be redeemed in store. Not valid for cash or cash equivalent. No adjustments on previous purchases. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

App vouchers entitle you to a range of offers, as a registered Matalan APP Reward Card holder, online in a single transaction between the start & end dates stated. All offers are subject to stock availability. To redeem this offer online, enter your code at checkout. Only one voucher may be used per customer either in store or online. Cannot be combined with app exclusive vouchers. It cannot be combined with any other discount or offer including goods in the sale and when purchasing any scarves from the 'Matalan Alphabet Scarves' range. Matalan reserves the right not to apply discount where it suspects fraudulent use. Cannot be redeemed in store. Not valid for cash or cash equivalent. No adjustments on previous purchases. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

New customers signing up to the APP

TERMS AND CONDITIONS FOR THE 2015 ‘#MATALAN MODERNFAMILIES’ SOCIAL MEDIA COMPETITION

  1. The following rules apply to your participation in our 2015 ‘#MatalanModernFamilies’ competition (“Competition”).

  2. By submitting your entry and by entering the Competition you agree to these rules.

  3. To enter: No purchase necessary. Internet access, a Facebook, Twitter or Instagram account and valid email address required to participate. To enter online: Visit the competition page on www.matalan.co.uk/madeformodernfamilies upload your family portrait and enter your details in the boxes provided to submit your entry. To enter via Facebook: Directly upload your family portrait to the competition page and enter your details in the boxes provided. To enter via Twitter or Instagram: Share your family portrait on either social network with the hashtag #MatalanModernFamilies. Any photos must be family friendly and must not be offensive in any way. Whether a photo is deemed to be offensive shall be at the absolute discretion of Matalan Retail Limited (the ‘Promoter’). All correctly completed entries will be automatically entered into the weekly and overall prize draws. Entry is limited to one single entry per person, per week. Duplicate entries will be invalid. A person submitting more than one entry in one week will be disqualified. Entry made via a third party (including by use of an automated service) is not permitted. An entry sent in this way will not be valid. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

  4. Matalan shall moderate all photographs entered and Matalan reserves the right at its absolute discretion not to post any photograph in the photo gallery or at its absolute discretion to remove any photograph from the photo gallery at any time.

  5. By entering the competition you hereby grant Matalan a royalty free worldwide licence to the use of the photograph which you submit to Matalan for use in its advertising, marketing, publicity or promotional materials . This licence permits all forms of use including without limit television, print, online (including without limit websites owned by Matalan, YouTube etc.), newspapers, magazines, digital and social media and all other forms of media now and in the future anywhere in the world;

  6. You confirm the following: (a) you are over 18 years of old; (b) you are the parent or guardian of any minors shown in the photograph; (c) the individuals shown in the photograph have given their express consent for the photograph to be used in the manner set out in these Terms and Conditions; and (d) you have the capacity to grant this licence to Matalan to use the photo.
  7. Promotion period runs from 13th April 2015 to midnight on 24th May 2015 inclusive. Weekly winners will be chosen every Monday from entries received from the previous Monday until midnight on the following Sunday. Any entries submitted after midnight on a Sunday will be entered into the following week’s set of entries. Entries submitted after midnight 24th May 2015 will not be counted.

  8. Entry restrictions: The Competition is only open to UK residents aged 18 or over. Employees of the Promoter, or their agents, families and suppliers, or anyone connected with the Promoter are not eligible to participate, including staff in store.

  9. Prize: There will be 6 weekly winners, who will each receive £250 to spend online at www.matalan.co.uk,

  10. Prize Draw and notification of weekly winners: All completed entries submitted between Monday and midnight the following Sunday will be included in a random draw from which ten entrants will be drawn at random from a pool of all entrants. The random draw shall be verified by an independent adjudicator, whose name shall be available on request. The Promoter shall then, appoint an independent adjudicator, who shall in their absolute discretion, select one winner from the ten entrants selected by the random draw, based upon the creativity and quality of their entry to the draw. The winner will be notified by email, or via the social media account that their entry was submitted, within two days of that week’s promotion closing and must respond to the notification within 48 hours. All entrants must ensure they provide a valid email address or actively use the social media accounts they used to submit their entry and must be contactable on the same email address or social media account. If a winner fails to respond within 48 hours the winner forfeits their right to any prize and the Promoter will select an alternative winner. Any further selection of winners will be in accordance with these terms and conditions.

  11. The prize is as described in these rules. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered. The Promoter will not be responsible for the non-receipt of any entry and cannot be held liable for system failures on the website or for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter although the Promoter will endeavour to minimise the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

  12. The Promoter reserves the right to vary these rules at any time, or to withdraw the Competition altogether for reasons beyond the Promoter’s reasonable control.

  13. The Promoter’s decision is final in connection with all matters arising from this Competition and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this Competition or the prize offered in relation to the Competition. This Competition is governed by the laws of England and in the event of any dispute the parties shall submit to the exclusive jurisdiction of the English Courts.

  14. The Promoter reserves the right to seek and issue publicity on behalf of the winners. By entering the Competition, the winners agree to participate in publicity as reasonably requested surrounding the Competition.

  15. Note in relation to Facebook, Twitter and Instagram: This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Instagram. Participants are providing their information to the Promoter and not to Facebook, Twitter or Instagram. http://www.matalan.co.uk/fcp/content/privacy-policy/content

NUS Online Discount

Matalan Reward Cardholders who also hold an NUS Card are eligible to receive a 10% discount off their Matalan purchases made online. To redeem the discount online please enter the exclusive NUS discount code (found on the NUS website) at check out along with your Matalan Reward Card number. The discount is not available on the purchase of gift vouchers, mobile phones, books, DVDs, electricals (except lighting) and cannot be used at Matalan Clearance Stores or in conjunction with High Street Vouchers (either in print or electronic format), Say shopping pass vouchers or any job centre/new deal vouchers. The NUS online discount cannot be used in conjunction with any other promotion, offer, discount, sale items or Matalan team member discount. Matalan reserve the right to amend or terminate this discount without notice. Matalan reserve the right to not accept codes that they deem invalid or fraudulent. This offer is not open to Matalan employees.

Back to Top

COMPETITIONS

Facebook competitions: terms and conditions:

  1. To enter: No purchase necessary. By submitting your entry and entering the competition you agree to these terms and conditions. To enter, follow the entry instructions online at http://www.facebook.com/shopmatalan. All entries must be received by the date and time stated. Entry is limited to one single entry per person. Duplicate entries or entries made via a third party are not permitted. All correct entries will be automatically entered into the prize draw.

  2. The competition is only open to UK residents aged 18 or over. Employees of the promoter or their agents, families and suppliers, or anyone connected with the competition are not eligible to participate. The promoter reserves the right to refuse any entry for any reason at its discretion.

  3. Winners shall be drawn at random from all correct entries and verified by an independent adjudicator. The promoter reserves the right to seek and issue publicity on behalf of the winner. By entering the competition, the winner agrees to participate in publicity as reasonably requested by the promoter.

  4. The prize details will be listed online at http://www.facebook.com/shopmatalan. The prizes are non-transferable and cannot be exchanged. The promoter’s decision is final in connection with all matters arising from the competition and no correspondence will be entered into. The promoter accepts no responsibility, liability or any consequences whatsoever for participation in the competition.

  5. The promoter reserves the right to vary these terms and conditions at any time, or to withdraw the competition altogether for reasons beyond the promoter’s control.

  6. Any further terms and conditions relating specifically to a particular competition will be posted online at http://www.facebook.com/shopmatalan. In the event of any conflict between these terms and any additional terms, the additional terms will take priority.

  7. The promoter is Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

Monthly 'Have your say' Reviews Prize Draw

  1. These rules apply to the Matalan Monthly Review Prize Draw (“Prize Draw”). Any Matalan customer who writes a review of a purchased product that is published on our website (www.matalan.co.uk) that month will be automatically entered into the monthly Prize Draw to win Matalan vouchers worth £250.

  2. This Prize Draw will run from 1 July 2015 until 31 July 2015. All valid entries must be received by the final day of the month in question. The Prize Draw is only open to Matalan customers and excludes employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

  3. Entries will be only accepted into the Prize Draw between 00:01 am on the first day in the relevant calendar month and 23:59 pm on the last day of the relevant calendar month. Each entry will only be entered into one monthly prize draw; no entries will roll over into a subsequent month’s prize draw.

  4. Entrants in the Prize Draw must be a minimum of 18 years old and resident in UK at time of entry.

  5. There is one prize available each calendar month, consisting of Matalan vouchers worth £250, which can be used to purchase Matalan goods in store or online.

  6. There is no restriction on the number of times a Matalan customer will be entered into the prize draw in any calendar month. Each time a Matalan customer provides a review which is published online, they will be entered into the prize draw for that month.

  7. One winner will be drawn at random during the first week of each calendar month for the previous calendar month and will be contacted by the Promoter by email or telephone. Winners must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with winner’s notification. Any winner who fails to claim their prize within 14 days of being notified will forfeit their prize and the Prize Draw will be run again for the month in question.

  8. The Promoter will not be held responsible for the non-receipt of any entry and cannot be held liable for system failures on the website or for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter.

  9. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

  10. Each winner will be expected to take part in reasonable publicity associated with the Prize Draw, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website. By entering this Prize Draw, the winner agrees to take part in publicity as reasonably requested surrounding the Prize Draw.

  11. There is no cash alternative and the prize is non-refundable, non-exchangeable and non-transferable. If for any reason the monthly prize becomes unavailable it will be replaced with an alternative of the same or higher value.

  12. The Promoter reserves the right to vary the terms and conditions of the Prize Draw at any time, or to withdraw the Prize Draw either in whole or in part altogether for reasons beyond the Promoters control.

  13. The Promoter’s decision is final in connection with all matters arising from this Prize Draw and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for any person participating in this Prize Draw or the prize offered in relation to the Prize Draw. This Prize Draw is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

  14. By submitting a review and, in doing so, your entry to this Prize Draw, you are agreeing to abide by these terms and conditions.

Promoter: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ.

FACEBOOK COMPETITION TERMS AND CONDITIONS FOR THE 2015 ‘#MYDADIS’ COMPETITION

  1. The following rules apply to your participation in our 2015 ‘#MyDadIs’ competition (“Competition”).

  2. By submitting your entry and by entering the Competition you agree to these rules.

  3. To enter: No purchase necessary. Internet access, a Facebook, Twitter or Instagram account and valid email address required to participate. To enter via Facebook: Directly upload a picture of yourself together with your father, along with a statement of what your dad or father figure is to you. To enter via Twitter or Instagram: Share a picture of yourself together with your father on either social network with the hashtag #MyDadIs and answer the question ‘What is your dad to you?’ in the accompanying tweet or photo caption. Any photos and comments must be family friendly and must not be offensive in any way. Whether a photo or accompanying comment is deemed to be offensive shall be at the absolute discretion of the Promoter. All correctly completed entries will be automatically entered into the prize draw. Entry is limited to one single entry per person across all platforms. Duplicate or triplicate entries will be invalid. A person submitting more than one entry will be disqualified. Entry made via a third party (including by use of an automated service) is not permitted. An entry sent in this way will not be valid.

  4. Matalan shall moderate all photographs and comments entered and Matalan reserves the right at its absolute discretion not to post any photograph on its Facebook page or at its absolute discretion to remove any photograph from its Facebook page at any time.

  5. Promotion period runs from 10th June 2015 to midnight on 20th June 2015 inclusive. All entries must be received within this time.

  6. Entry restrictions: The Competition is only open to UK residents aged 18 or over. Employees of the Promoter, or their agents, families and suppliers, or anyone connected with the Promoter are not eligible to participate, including staff in store.

  7. Prize: There will be 1 winner per platform (Facebook, Twitter, and Instagram), who will each win a £50 Matalan voucher as a prize for their entry.

  8. Prize draw and notification of winners: All completed entries will be included in a random draw for each platform, from which the winner will be drawn at random from a pool of all the entrants on that platform. The random draws shall be verified by an independent adjudicator, whose name shall be available on request. The winners will be notified by email within two weeks of the Competition end date and must respond to the notification within 48 hours. All entrants must ensure they provide a valid email address and must be contactable on the same email address or social media account used for entry. If a winner fails to respond within 48 hours the winner forfeits their right to any prize and the Promoter will select an alternative winner. Any further selection of winners will be in accordance with these terms and conditions.

  9. The prize is as described in these rules. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered. The Promoter will not be responsible for the non-receipt of any entry and cannot be held liable for system failures on the website or for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter although the Promoter will endeavour to minimise the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

  10. The Promoter reserves the right to vary these rules at any time, or to withdraw the Competition altogether for reasons beyond the Promoter’s reasonable control.

  11. The Promoter’s decision is final in connection with all matters arising from this Competition and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this Competition or the prize offered in relation to the Competition. This Competition is governed by the laws of England and in the event of any dispute the parties shall submit to the exclusive jurisdiction of the English Courts.

  12. The Promoter reserves the right to seek and issue publicity on behalf of the winner. By entering the Competition, the winner agrees to participate in publicity as reasonably requested surrounding the Competition.

  13. This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Instagram. Participants are providing their information to the Promoter and not to Facebook, Twitter or Instagram. http://www.matalan.co.uk/fcp/content/privacy-policy/content

  14. By entering this Competition, you are agreeing to these terms and conditions.

Promoter: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ

Blogger Style

  1. The Promoter is running a competition for fashion bloggers. The Promoter will select four fashion bloggers every four weeks who will be asked to style one outfit in accordance with a given theme. The competition will run for a minimum of 4 months.

  2. Each of the four fashion bloggers will be given a £50 voucher to spend at Matalan on clothing and accessories. The bloggers will then style the outfits and take one full length photograph of them wearing the outfit and upload that photograph to their own blog and provide the image to be uploaded to the Promoter’s blog.

  3. The readers of the Promoter’s blog will then be asked to vote on their favourite outfit of the four submitted by naming their favourite in the comments field below the post. The winning outfit will be the outfit with the most votes at the end of each four week period.

  4. This promotion is only open to anyone who has a UK based fashion blog that is updated on a regular basis and who the Promoter regards as a suitable stylist for the purposes of this competition. The fashion bloggers must be UK residents and aged 18 or over, excluding employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

  5. The uploaded photo must be a full length picture showing the styled outfit with a file size of no larger than 2MB. The photo should show no-one other than the model, any photos showing other people will be automatically disqualified and removed from the Promoters blog.

  6. The prize will consist of items or vouchers from Matalan or partners worth a minimum of £50.

  7. If the winning blogger cannot be contacted with 14 days of the date when the Promoter’s first attempts to contact them to notify them of their prize and/or fails to claim their prize within that time, they will forfeit the right to claim the prize.

  8. All fashion bloggers who enter into this competition may be expected to participate in reasonable publicity related to the promotion.

  9. The winner of each monthly contest will be expected to upload an image provided by the Promoter to their own blog which illustrates they are a winner of the Matalan Style Project. They must display this publicly on their blog for a minimum of 1 month.

  10. All fashion bloggers who enter this competition consent to the Promoter publishing their first name and photograph on the Promoter’s blog and website.

  11. By having uploaded their photograph to the Promoter’s blog, entrants grant to the Promoter an irrevocable perpetual license to use any photographs uploaded to the Matalan blog in any of the Promoters publications and in any media now known or hereinafter invented, including the Promoter’s website. However, nothing herein shall oblige the Promoter to use any photographs of the entrants. Entrants’ moral rights are not affected.

  12. The Promoter will not store the photographs of the entrants, for longer than is necessary for promotional purposes, in any event no longer than 12 months. After such time the photographs will be deleted.

  13. None of the prizes cannot be transferred to another person or be exchanged.

Matalan Exercise Survey

  1. The prize draw (the "Prize Draw") is open to people aged 18 and over, are UK residents and who provide their email address after completing the survey.

  2. Employees or agencies of Matalan, its group companies or anyone else connected with the Prize Draw may not enter the Prize Draw.

  3. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions by entering the Prize Draw.

  4. By submitting your personal information you agree to receive emails from Matalan containing offers that we think may be of interest you. You will be given the opportunity to unsubscribe on every email that we send.

  5. To enter the Prize Draw you must complete the exercise survey and submit your name and email address. No purchase is necessary.

  6. Only one entry per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.

  7. Matalan accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by Matalan.

  8. The closing date of the Prize Draw is 23:59 on 18th January 2015. Entries received outside this time period will not be considered.

  9. Two winners will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process. The draw will take place on 21 January 2015.

  10. The two winners will each receive a £50 voucher code to be spent online at www.matalan.co.uk. The vouchers will entitle FREE click & collect delivery to the store of the winners choice, or alternatively if the order is over the specified threshold set out on www.matalan.co.uk the winner will qualify for free home delivery. Unfortunately, the system won’t allow vouchers to be used on any promotional offers: i.e. if there's a 3 for 2 offers the voucher will override. Vouchers codes also cannot be used in parts they must be used in full & cannot be exchanged for cash. Furthermore, we cannot settle a £0.00 basket, but as long as you spend at least 1p this transaction will go through.

  11. Matalan accepts no responsibility for any costs associated with the prize and not specifically included in the prize.

  12. The winner will be notified by email on or before 2 February 2015 and must respond by email to claim their prize. If a winner does not respond within 14 days of being notified then the winner's prize will be forfeited and Matalan shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and Matalan shall be entitled to select another winner.

  13. The prize will be sent to the winner via Matalan by email.

  14. The name of the winner can be obtained after 2 February 2015 by enquiring on the Matalan Facebook page or Matalan Twitter account (@Matalan).

  15. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

  16. Matalan retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.

  17. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on Matalan's reasonable request.

  18. Matalan shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with its own Data Protection Policy. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph 4 above.

  19. Matalan accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. Matalan further disclaims liability for any injury or damage to your or any other person's computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of Matalan for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

  20. Matalan reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of Matalan in all matters under its control is final and binding and no correspondence will be entered into.

  21. Matalan shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

  22. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.

  23. Promoter: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ

Monthly Voucher Prize Draw

1.Any Matalan Reward Card holder who shops in store and swipes their Reward Card or online and enters their Reward Card details between 1st January 2015 and 31st of December 2015 will be automatically entered into a monthly prize draw to win Matalan vouchers worth £1000.

2.This promotion is only open to Matalan Reward Card holders, excluding employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

3.Entries will be only accepted into the prize draw between 00:01 on the first day in the relevant calendar month and 23:59 on the last day of the relevant calendar month. Each entry will only be entered into one prize draw, no entries will roll over into a subsequent months prize draw.

4.Entrants must be resident in UK at time of entry.

5.There is one prize available each calendar month consisting of Matalan vouchers worth £1000.

6.There is no restriction on the number of times a Matalan Reward Card holder will be entered into the prize draw in any calendar month, each time a Matalan Reward Card holder shops and swipes their card in store or enters their card details online they will be entered into the prize draw. If any Matalan Reward Card holder returns or refunds all items that qualified them for entry to the prize draw, that entry will be excluded from the prize draw.

7.One winner will be drawn at random on the first day of each calender month and will be contacted by email or telephone. Winners must claim their prize within 14 days of being notified. Details on how to claim will be provided with winner’s notification. Any winner who fails to claim their prize within 14 days of being notified will forfeit their prize and the prize draw will be run again.

8.Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website.

9.There is no cash alternative and the prize is non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

10.The Promoter reserves the right to vary the terms and conditions of the competition at any time, or to withdraw the promotion altogether for reasons beyond the Promoters control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

11.The Promoter’s decision is final in connection with all matters arising from this competition and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this competition or the prize offered in relation to the competition. This competition is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

Promoter: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

Back to Top

Data Protection Statement

The personal data that you register or have registered with us previously and details of your purchases using your Matalan Card will be used by us: (1) to administer your card membership: (2) for the purposes of sending you details of Matalan Card holder special offers and discounts and other Matalan promotions and products: (3) to send you details of carefully selected 3rd party products and promotions or pass data to such third parties who may themselves do so. Any marketing will be carried out in accordance with your marketing preferences and communications will be sent via post, email, telephone or text message depending on the details you have provided to us. You can opt out of receiving marketing messages from Matalan or update your contact details at any time by phoning us on 0845 3303330. To stop receiving communications from any third party you should contact them directly.

Back to Top

PRIVACY POLICY

This is Matalan’s privacy policy. It sets out what information we will collect and how we will use that information. By using our site, you agree to its terms.

Information is collected on this site by Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ. Information collected on this site is controlled by Matalan Retail Limited. Information collected by Matalan Retail Limited may be used by the companies in the Matalan Group (subsidiaries of Matalan Limited, specifically including Wolsey Limited), and may be processed by other companies on behalf of the data controller. Any information you provide will be governed by this privacy policy and our terms and conditions, even if the Matalan business is sold to a third party who subsequently replaces Matalan Retail Limited as data controller.

You do not have to provide us with personal information, but some features on this site (including placing orders) can only be used if you provide personal information, and if you choose not to provide this information, you will not be able to use these features. We use information which you provide to deliver website services to you, to customise your shopping experience, and to communicate with you regarding promotional offers and our products and services. If you place an order with us, we will use information provided by you to process and fulfill that order, including handling payments and delivery. If you choose to register for an account on this website, we will use the information you provide to provide and operate that account, and will also use it to communicate with you regarding our products and services. Any information which you provide may be used by us or by third parties to operate this website, including reviewing or improving the site, preventing or detecting fraud or other abuse, or managing our website operations.

We may collect two types of information via this website: information you specifically provide to us, and automatic information associated with your use of this site. Information you specifically provide to us includes any information you enter into a form or send to us via e-mail. Examples of this information include information you enter when placing an order or setting up an account. Automatic information associated with your use of this site includes any information arising from your use of this site which you do not specifically provide. Examples of this information include your IP address, the type of web browser you are using, and the speed of your web connection.

Our site may use cookies to enable certain functionality. Cookies are small files which your web browser receives from us and stores. They allow your web browser to identify you to our site so that you can take advantage of personalised features. Most web browsers provide options to disable cookies, but this may prevent you from using all of the features on our site. For this reason we recommend you leave cookies turned on.

We work hard to keep your information secure, and to comply with data protection and privacy laws. We do not sell or give away the information you provide to us. We do not retain payment card information, other than the last four digits of your credit card number which is used for confirmation when dealing with returns. When you contact our customer services department they may request verification of your identity to protect the privacy of any information you have provided to us.

If you choose to create an account, you will be able to manage your personal data online via your account. If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please contact Customer Services.

We will sometimes send you information about special offers for Matalan customers from third parties, or allow them to do so. Where we allow them to do this, we will still control the data used and they will not receive any personal data about you unless you specifically provide it to them. Like all major retailers, we use third party service providers to carry out some services for us. This may include companies which process personal data. Any such processing is done on our behalf and under our control.

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

If you have any questions or queries about our privacy policy, please contact Customer Services at cs@matalanonline.co.uk.

Back to Top