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Terms & Conditions of Supply

Company

This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time..

These Terms, and any Contract between us, are only in the English language.

1 Information About Us

1.1 We operate the website www.matalan.co.uk. We are Matalan Retail Limited, a company registered in England and Wales under company number 02103564 and with our registered office at Perimeter Road, Knowsley Industrial Park, Knowsley, Liverpool L33 7SZ, UK. Our VAT number is 534588616. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1.2 Contacting us: (a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to print off and complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. You can also e-mail us at cs@matalanonline.co.uk or contact our Customer Services team by telephone on 0333 0044444, by fax on 01515410325 or by post to:

Matalan Customer Services, Matalan Head Office, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ
If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0333 0044444 or by e-mailing us at cs@matalanonline.co.uk.

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2 Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 The packaging of the Products may vary from that shown on images on our site.

2.3 We try to get Product descriptions, pricing and specifications right, but specifications may change and we reserve the right to withdraw or substitute items if necessary. Products are subject to availability, while stocks last and may be available in selected stores only.

3 Use Of Our Site

Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

4 How We Use Your Personal Information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5 Age Restrictions

5.1 If you are a consumer, you may only purchase Products from our site if you are at least 16 years old.

5.2 Certain Products on our site can only be purchased if you satisfy the legal age requirement of 18 for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site. Any items marked as 'Age Restricted Item. Please refer to Terms & Conditions*' are not for sale to people under the age of 18. By placing an order for these products, you declare that you are 18 years of age or older. These items must be used responsibly and appropriately.

6 How The Contract Is Formed Between You And Us

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.

6.3 Our acceptance of your order will take place when we e-mail you with confirmation that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. Products are subject to availability,and sometimes they may go out of stock before your order has been processed. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.3, we will inform you of this by e-mail and we will not process that part of your order which deals with the Product. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged as soon as possible, in the case of an Order with multiple Products we will refund only that element of the order which relates to the price of the Product and we will not refund the delivery costs. Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items.

7 Our Right to Vary These Terms

7.1 We amend these Terms from time to time.

7.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8 Your Right of Return and Refund

8.1 If you are a consumer and purchase items online, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2 However, for reasons of health, hygiene, safety and copyright, this cancellation right does not apply in the case of: (a) Pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVD’s (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).

(b) sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them. (c) any Products which become mixed inseparably with other items after their delivery.

8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Returns
Your Contract End of the cancellation period
Your contract is for a single product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the goods. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the goods on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your contract is for either of the following: one product which is delivered in instalments on separate days. Multiple products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the goods or the last of the separate goods ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your goods or the first of your separate goods on 10 January and the last instalment or last separate goods on 15 January you may cancel in respect of all instalments and any or all of the separate goods at any time between 1 January and the end of the day on 29 January.
Your contract is for the regular delivery of a product over a set period. The end date is 14 days after the day on which you receive the first delivery of the goods. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of goods to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all goods to arrive during the year.

8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to print off and complete the cancellation form on our website and then send this form to us by email, fax or post. You can also e-mail us at Customer Services at cs@matalanonline.co.uk or contact our Customer Services team by telephone on 0333 0044444 or by post to Matalan Customer Services, Matalan Head Office, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ . If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

8.5 If you cancel your Contract we will: (a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information about what handling is acceptable.

(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below: (i) if you have received the Product and we have not offered to collect it from you: 14 working days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.8;

(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 working days after you inform us of your decision to cancel the Contract.

8.6 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.7 We will refund you on the credit card or debit card used by you to pay, but in the event of a partial refund we reserve the right to issue a cheque to you. If the card you used to pay with expires before the refund is made please call us to give us your new card details.

8.8 If a Product has been delivered to you before you decide to cancel your Contract: (a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back or return it to us in-store. Please note that we do not offer an exchange service by post. Please see our Returns page headed Returns by Post for our returns address and how to arrange a return;

(b) unless the Product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection from our usual carrier.

8.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9 Delivery

9.1 We will contact you with an estimated delivery date, which will be within 30 days after the date you place your order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 for our responsibilities when this happens. If no one is available at your address to take delivery, where possible our couriers will leave the parcel in a safe place or with a neighbour, if neither of these options are available our courier will leave a card explaining what the next step is in the delivery process.

9.2 Delivery of an order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

9.3 You own the Products once we have received payment in full, including all applicable delivery charges and the Products have been delivered to you, as set out in clause 9.2 above.

9.4 Sometimes, one or more of the Products you order may not be available when we pick your order, because the item has gone out of stock, for example. If we are unable to supply you a Product, we shall contact you as set out in clause 6.3 above.

9.5 If we miss the 30 day delivery deadline for any Products then we may cancel your order straight away and refund you any sums you have paid to us for the cancelled Products and their delivery.

9.6 If you do not wish us to cancel your order straight away, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline following which we will refund any sums you have paid to us for the cancelled Products and their delivery within 14 working days of your order being cancelled.

9.7 If you do choose to cancel your order for late delivery under clause 9.5 or clause 9.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

9.8 For all Delivery Options: Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items. You will not be charged for anything we do not send to you. Our deliveries are made by Hermes and DPD. Hermes deliveries operate between the hours of 8am and 8pm, Monday to Friday. DPD operate and deliver to our stores between 8am-6pm, Monday to Friday.

If you aren’t in when we call to deliver we won’t always need a signature, we can leave it with a neighbour or in a safe place for you.

Whilst we are able to deliver to your work address, remember that these orders may take slightly longer to get to you. But be sure we'll do everything we can to get it there as soon as possible.

9.9 Please note our Next Day Delivery service is not available on selected items due to their size or weight. Products that this affects are:

  • Hyacinth drawer Units
  • Plastic draws (storage)
  • Large Storage boxes
  • Mirrors
  • Large Photo Frames
  • Narrow wooden Units
  • Rugs
  • Large Luggage
  • Lighting

Each product affected will have this restriction presented on the product page too. We are sorry for any inconvenience this causes you.

9.10 For Click & Collect orders: your order will arrive to the store of your choice within 3 to 5 working days. Once your Click & Collect order has arrived at your store, we will send you a confirmation email and text message when your order is ready to collect. Simply bring a copy of your email as proof of purchase.

If you have not collected your order after 7 days, we’ll send you a reminder, and again after 10 days. If we get to 15 days we will refund your money and return the order.

Please note, if you are using our Click & Collect service for the below stores, it may take a little longer for the store to receive your order.

  • Inverness
  • Boucher Road
  • Craigavon
  • Newtownabbey
  • Londonderry
  • Elgin
  • Newtownards

10 No International Delivery

Unfortunately, we do not deliver to addresses outside the UK.

11 Price of products and delivery charges

11.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.

11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Products to you at the incorrect (lower) price.

12 How To Pay

12.1 You can only pay for Products using a debit card, credit card or Paypal. We accept the following cards: Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro.

12.2 Payment for the Products and all applicable delivery charges is in advance. When you order Products online and pay by card, we will not charge your debit card or credit card until the earlier of when we dispatch your order or the sixth day after you place your order. If you pay by Paypal we will deduct the funds immediately. For online orders placed in store, payment will be taken at the time the order is placed.

13 Manufacturer Guarantees

13.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

13.2 A manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

14 Our Liability

14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

14.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.3 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

15 Events outside our control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.

15.2 An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

16 Other Important Terms

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of any guarantee offered with the Product, if there is one, as provided for in clause 13.1, to the recipient of the gift without needing to ask our consent.

16.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, if there is one, at as provided for in clause 13.1, but we and you will not need their consent to cancel or make any changes to these Terms. 16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

16.7 If you have a complaint, our complaints handling policy is that your complaint is picked up within 24 hours of it being lodged with us and investigated at the appropriate level within our organisation. We offer no guarantees whatsoever in relation to how long it will take to resolve your complaint.

16.8 We act on behalf of DCK Concessions Limited and we sell their jewellery goods online via our website on their behalf. Their registered office is at DCK House, Station Court, Radford Way, Billerica CM12 0DZ.

Additional terms for Swift Furniture, Virgin Experience Days and curtains or cushions from the Laurence Llewelyn-Bowen, Fusion or Curtina ranges

Should you purchase a Virgin Experience, Swift furniture and/or something from our range of curtains and cushions, the following shall be deemed to be incorporated into the Terms. Where any differences exist between the Terms for the below products, the below Terms will take precedence over any conflicting Terms.

Payment

You can only pay for Products using a debit card, credit card, Paypal or Apple Pay on Apple devices. We accept the following cards: American Express, Visa and MasterCard.

Payment for the Products and all applicable delivery charges is in advance. All funds are taken from your chosen payment method when you place your order.

Product Descriptions

We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.

Natural products may show some colour variation. To the extent permitted by law, we accept no liability associated with such variations.

Any information on the Website and in other media regarding sizing, weights, capacities, specifications, dimensions and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any Product you require, we recommend that you contact us prior to placing an order and/or purchasing a Product.

If your order includes Products that are made according to measurements you provide us, please ensure these measurements are correct and accurate as your right of return as set out in these Terms will not be available unless the Products are faulty or incorrectly delivered.

Product Dimensions

Furniture Please check the dimensions of your chosen furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination. Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery

Curtains and Cushions We encourage you to measure your window correctly ahead of your purchase to ensure you get the right size.

Returns & Cancellations

Please see our Returns page for more details about returns and cancellations.

Delivery

Please see our Delivery page for more details about delivery.

Virgin Experience Days Delivery charge is £3.95 or FREE for orders over £50. Unfortunately, we do not currently deliver to addresses in Northern Ireland, the Isle of Man, the Isle of Wight and any other locations outside of mainland Great Britain.

Curtains & Cushions Delivery charge is £3.95 or FREE for orders over £50. Unfortunately, we do not currently deliver to addresses in Northern Ireland, the Isle of Man, the Isle of Wight and any other locations outside of mainland Great Britain.

Swift Furniture Delivery charge is £10 for large items. Unfortunately, we do not currently deliver to addresses in Northern Ireland, the Isle of Man, the Isle of Wight and any other locations outside of mainland Great Britain. Due to COVID-19 safety procedures, furniture will be delivered to the front hallway of your home, not to the room of your choice as normal, and cannot be unpacked by the delivery team.

Manufacturer Guarantees

Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

A manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Installation

All Swift bedroom furniture is delivered ready-assembled. Due to COVID-19 safety procedures, furniture will be delivered to the front hallway of your home, not to the room of your choice as normal, and cannot be unpacked by the delivery team. Please see our furniture delivery details for more information.

Lead Times

Please see our Delivery page for more details about delivery.

Virgin Experience Days Items will be delivered within 3 to 5 working days.

Curtains & Cushions Items will be delivered within 3 to 5 working days.

Swift Furniture Items will be delivered within 25 to 35 working days.

Faulty Items

Please see our Returns page for more details about returns and cancellations.

Business Customers

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

These Terms and any document expressly referred to in them, including, without limitation, our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

You acknowledge that in purchasing Products from us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.

Our Liability if you are a Business

This Term only applies if you are a business customer.

(a) Nothing in these Terms limits or excludes our liability for:

(i) death or personal injury caused by our negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(iv) defective products under the Consumer Protection Act 1987.

(b) Subject to liability for which no exclusion is not permitted, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(i) any loss of profits, sales, business, or revenue;

(ii) loss or corruption of data, information or software;

(iii) loss of business opportunity;

(iv) loss of anticipated savings;

(v) loss of goodwill; or

(vi) any indirect or consequential loss.

(c) Subject to liabilities which cannot be capped, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.

(d) Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes

Our Liability if you are a Consumer

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We are supplying you the Products for domestic and private use only. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

(i) death or personal injury caused by our negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(v) defective products under the Consumer Protection Act 1987.

Promotions

Matalan reserves the right to amend or withdraw a discount code at any time without notice. Matalan reserves the right to not accept codes that it considers are invalid, fraudulent or out of date. All offers are subject to stock availability. To redeem this offer online, enter your code at checkout. Only one voucher may be used per customer online. It cannot be combined with any other discount or offer including goods in the sale and chairs. Matalan reserves the right not to apply discount where it suspects fraudulent use. Cannot be redeemed in store. Not valid for cash or cash equivalent. No adjustments on previous purchases. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

App vouchers entitle you to a range of offers, as a registered Matalan APP Reward Card holder, online in a single transaction between the start & end dates stated. All offers are subject to stock availability. To redeem this offer online, enter your code at checkout. Only one voucher may be used per customer either in store or online. Cannot be combined with app exclusive vouchers. It cannot be combined with any other discount or offer including goods in the sale and chairs. Matalan reserves the right not to apply discount where it suspects fraudulent use. Cannot be redeemed in store. Not valid for cash or cash equivalent. No adjustments on previous purchases. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

20% Off Flash Offer

You can use this voucher online between Thursday 25th Feb-Monday 1st March. It has no cash value and is not transferable. You cannot use it in conjunction with any other offer, including staff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories, products being sold to raise funds for charity, or in Matalan Clearance stores. This voucher cannot be used on selected brands, please visit www.matalan.co.uk/customerservices/terms for the full list of excluded brands. We cannot accept damaged, defaced or copied vouchers. If you return a multi-buy item, your refund will be reduced by a proportion of the discount given.

Voucher

*You can use this voucher once online before the date printed. It has no cash value and is not transferable. You cannot use it in conjunction with any other offer, including staff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories, products being sold to raise funds for charity, or in Matalan Clearance stores. If you return a multi-buy item, your refund will be reduced by a proportion of the discount given. Full terms and conditions apply, see Matalan.co.uk for details. Promoter: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ.

Exclusive Reward Card Voucher

*This voucher entitles you, as a Reward Card holder, to the discount stated on the voucher on one occasion and is valid until the date printed on the voucher. Voucher only valid when name and card number on both the voucher used and Reward Card match. You cannot use it in conjunction with any other offer, including staff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories, products being sold to raise funds for charity, or in Matalan Clearance stores. If you return a multi-buy item, your refund will be reduced by a proportion of the discount given. Full terms and conditions apply, see Matalan.co.uk for details. Promoter: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ.

Voucher

*This voucher entitles you to the discount stated on the voucher on one occasion and is valid until the date printed on this voucher. This voucher is not transferable, has no cash value and cannot be used in conjunction with any other promotion, offer, or discount (including sale items), any discount scheme (including staff discount), the purchase of gift vouchers & cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning/toiletry products, any toys from the Totally Toys range, any items from Card Factory range, any items from our in store cafes or any products being sold to raise funds for a specified charitable cause. This voucher cannot be used at any Matalan clearance store. Damaged or defaced vouchers will not be accepted. Matalan reserves the right to refuse any vouchers with incorrect codes or which Matalan reasonably believes to be copies and to amend, alter or terminate this discount at any time. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. Full terms and conditions apply, please see in store or online at www.matalan.co.uk for further details. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ

Sale

**Original selling price - Selected lines only. Sale now on in re-opened stores, online & app. Excludes Matalan Clearance Stores, cafe and totally toys. We are happy to exchange or refund in vouchers for sale items returned within 14 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased including all packaging. Without a receipt we will exchange or refund in vouchers at the last known selling price.

3 for 2

*Selected lines only, cheapest item free

We’ve Had a Makeover- £5 off £30

*Discount applies to original selling price. In store only, excludes Matalan clearance stores. Products are subject to availability whilst stocks last. This voucher can only be used once between the vaild dates printed on the voucher. This voucher is not transferable, has no cash value and cannot be used in conjunction with any other promotion, offer, or discount (including sale items), any discount scheme (including staff discount), the purchase of gift vouchers & cards, books, DVDs, any toys from the Totally Toys range, any items from our in store cafés, sunglasses, fragrance or any products being sold to raise funds for a specified charitable cause. Damaged or defaced vouchers will not be accepted. Matalan reserves the right to refuse any vouchers with incorrect codes or which Matalan reasonably believes to be copies and to amend, alter or terminate this discount at any time. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher.

Special Buys*

*Original selling price, selected lines only.

£10 off £50 Online Code

This voucher entitles you to £10 off your online order when you spend £50 or more in the same transaction. The voucher is valid when you shop online between the valid dates printed on your voucher. This voucher is not transferable, has no cash value and cannot be used in conjunction with any other promotion, offer, or discount (including sale items), any discount scheme (including staff discount), the purchase of gift vouchers & cards, books, DVDs, any toys from the Totally Toys range, sunglasses, fragrance, any items from our in-store cafés or any products being sold to raise funds for a specified charitable cause. This voucher cannot be used at any Matalan store including clearance stores. Damaged or defaced vouchers will not be accepted. Matalan reserves the right to refuse any vouchers with incorrect codes or which Matalan reasonably believes to be copied. Matalan also reserves the right to amend, alter or terminate this discount at any time. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. Full terms and conditions apply, please see in store or online at www.matalan.co.uk for further details. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ.

£15 off £75 Online Code

This voucher entitles you to £15 off your online order when you spend £75 or more in the same transaction. The voucher is valid when you shop online between the valid dates printed on your voucher. This voucher is not transferable, has no cash value and cannot be used in conjunction with any other promotion, offer, or discount (including sale items), any discount scheme (including staff discount), the purchase of gift vouchers & cards, books, DVDs, any toys from the Totally Toys range, sunglasses, fragrance, any items from our in-store cafés or any products being sold to raise funds for a specified charitable cause. This voucher cannot be used at any Matalan store including clearance stores. Damaged or defaced vouchers will not be accepted. Matalan reserves the right to refuse any vouchers with incorrect codes or which Matalan reasonably believes to be copied. Matalan also reserves the right to amend, alter or terminate this discount at any time. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. Full terms and conditions apply, please see in store or online at www.matalan.co.uk for further details. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ.

Exclusive Reward Card Voucher

This voucher entitles you, as a Reward Card holder, to the discount stated in store or online on one occasion only between the valid dates printed on your voucher. Voucher only valid when name and card number on both the voucher used and Reward Card match. This voucher is not transferable, has no cash value and cannot be used in conjunction with any other promotion, offer, or discount (including sale items), any discount scheme (including staff discount), the purchase of gift vouchers & cards, books, DVDs, any toys from the Totally Toys range, any items from our in-store cafés, sunglasses, fragrance or any products being sold to raise funds for a specified charitable cause. This voucher cannot be used at any Matalan clearance store. Damaged or defaced vouchers will not be accepted. Matalan reserves the right to refuse any vouchers with incorrect codes or which Matalan reasonably believes to be copies and to amend, alter or terminate this discount at any time. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. Full terms and conditions apply, please see in store or online at www.matalan.co.uk for further details. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ

Review Reward Voucher

This voucher entitles you to the discount stated on one occasion only between the valid dates printed on your voucher. The voucher cannot be used in store, only online. This voucher is not transferable, has no cash value and cannot be used in conjunction with any other promotion, offer, or discount (including sale items), any discount scheme (including staff discount), the purchase of gift vouchers & cards, books, DVDs, any toys from the Totally Toys range, any items from our in-store cafés, sunglasses, fragrance or any products being sold to raise funds for a specified charitable cause. This voucher cannot be used at any Matalan clearance store. Damaged or defaced vouchers will not be accepted. Matalan reserves the right to refuse any vouchers with incorrect codes or which Matalan reasonably believes to be copies and to amend, alter or terminate this discount at any time. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. Full terms and conditions apply, please see in store or online at www.matalan.co.uk for further details. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ.

Vouchercodes

£6 off £60 Voucher Code

The voucher code entitles you to the discount specified and must be used in a single transaction online at matalan.co.uk. The voucher can be redeemed by inserting the code specified into the promo box at checkout when completing the transaction online. This voucher is non transferable or reusable and cannot be used in conjunction with any other offer, promotion or discount (including sale items), any discount schemes (including staff discount), sunglasses and fragrance. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ.

£10 off £80 Voucher Code

The voucher code entitles you to the discount specified and must be used in a single transaction online at matalan.co.uk. The voucher can be redeemed by inserting the code specified into the promo box at checkout when completing the transaction online. This voucher is non transferable or reusable and cannot be used in conjunction with any other offer, promotion or discount (including sale items), any discount schemes (including staff discount), sunglasses and fragrance. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ.

£15 off £100 Voucher Code

The voucher code entitles you to the discount specified and must be used in a single transaction online at matalan.co.uk. The voucher can be redeemed by inserting the code specified into the promo box at checkout when completing the transaction online. This voucher is non transferable or reusable and cannot be used in conjunction with any other offer, promotion or discount (including sale items), any discount schemes (including staff discount), sunglasses and fragrance. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ.

£20 off £150 Voucher Code

The voucher code entitles you to the discount specified and must be used in a single transaction online at matalan.co.uk. The voucher can be redeemed by inserting the code specified into the promo box at checkout when completing the transaction online. This voucher is non transferable or reusable and cannot be used in conjunction with any other offer, promotion or discount (including sale items), any discount schemes (including staff discount), sunglasses and fragrance. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ.

Gift Card and E-Gift Card

You can check the balance of a Gift Card by scanning the QR code on the back of the card (not applicable to E-Gift Cards) or by calling the Matalan Customer Services Team on 03330044444 and selecting the appropriate option for Gift Cards enquiries (local rates apply and mobile rates may vary).

You can email our Gift Card Customer Service Partner MBL at: giftcardenquiries@matalan.co.uk

  • Gift cards are available to purchase in our stores. Gift Cards and E-Gift cards are also available to purchase at www.matalangiftcards.co.uk.

  • Gift Cards and E-Gift Cards can be redeemed at all participating Matalan stores within the UK or online at www.matalan.co.uk as full or part payment towards our products

  • When using a Gift card or E-Gift Card as full or part payment towards our products, the value/amount paid for your purchase will be deducted from the balance on the Gift card or E-Gift Card. Gift cards and E-Gift Cards cannot be exchanged for cash or vouchers. We do not give change or refunds on Gift cards or E-Gift Cards. Any remaining balance on a Gift Card or E-Gift Card can be used against future purchases provided that the card has not expired.

  • If any product purchased with a Gift Card or E-Gift Card is subsequently exchanged for a product at a lower price or is refunded, any money owing will be refunded back to the Gift Card or E-Gift Card or alternatively a Refund Card will be issued (see terms for Refunds Cards below).

  • The Gift Card is not for resale and cannot be exchanged for cash or vouchers. Gift Cards are non-refundable. Please protect your card and treat it as cash; we cannot replace lost, stolen or damaged cards.

  • Gift Cards purchased in a Matalan store can be activated with a minimum value of £1 and have a maximum limit of £500.

  • Gift Cards and E-Gift Cards purchased online must have a minimum value of £10 and have a maximum limit of £500 for Gift Cards and £200 for e-Gift Cards.

  • Gift Cards purchased in a Matalan store will be valid for 24 months from the date of activation and any remaining balance will be cancelled on expiry of the validity period.

  • Gift Cards and E-Gift Cards purchased online will be valid for 24 months from the date of last use and any remaining balance will be cancelled on expiry of the validity period.

  • Please treat the Gift Card or E-Gift Card as cash. Matalan Retail Ltd will not accept liability for lost, stolen or damaged Gift Cards. Matalan Retail Ltd is not responsible for any unauthorised use of the Gift Card or E Gift Card.

  • Matalan Retail Ltd, reserves the right to refuse to accept a Matalan Gift Card or E-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud

  • Matalan Gift Cards and E-Gift Cards are not cheque guarantee, credit or charge cards. Matalan Gift Cards and E-Gift Cards are not Matalan Reward Cards and do not in themselves entitle you to any of the benefits of a Matalan Reward Card.

  • There is no right to cancel an online order for a Gift Card or E-Gift Card once the Gift Card or E-Gift Card has been spent in full or part.

  • Matalan Retail Ltd, reserves the right to amend the terms and conditions on the Gift Card and/or E-Gift Card at any time and to take appropriate action, including cancellation of the card if, at its discretion, it deems such action necessary. This does not affect your legal rights.

  • By activating a Gift Card or E-Gift Card you accept and agree to these terms and conditions.

Refund Card

You can check the balance of a Refund Card by scanning the QR code on the back of the card or by calling the Matalan Customer Services Team on 03330044444 and selecting the appropriate option for gift cards/refund card enquiries (local rates apply and mobile rates may vary).

You can email our Gift Card Customer Service Partner MBL at: giftcardenquiries@matalan.co.uk

  • Refund Cards can be redeemed at all participating Matalan stores within the UK or online at www.matalan.co.uk as full or part payment towards our products.

  • When using a Refund Card as full or part payment towards our products, the value/amount paid for your purchase will be deducted from the balance on the Refund Card. Refund Cards cannot be exchanged for cash or vouchers. Any remaining balance on a Refund Card can be used against future purchases provided that the card has not expired.

  • If any product purchased is subsequently exchanged for a product at a lower price or is refunded, any money owing will be refunded to a Refund Card.

  • The Refund Card can be activated with a minimum value of £0.01 and has a maximum limit of £500.

  • The Refund Card will be valid for 12 months after last use, after which any remaining balance will be cancelled on expiry of the validity period.

  • Please treat the Refund Card as cash. Matalan Retail Ltd will not accept liability for lost, stolen or damaged gift cards. Matalan Retail Ltd is not responsible for any unauthorised use of the Refund Card

  • Matalan Retail Ltd, reserves the right to refuse to accept a Matalan Refund Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.

  • Matalan Refund Cards are not cheque guarantee, credit or charge cards. Refund Cards are not Matalan Reward Cards and do not in themselves entitle you to any of the benefits of a Matalan Reward Card.

  • Matalan Retail Ltd, reserves the right to amend the terms and conditions on the Refund Card at any time and to take appropriate action, including cancellation of the card if, at its discretion, it deems such action necessary. This does not affect your legal rights.

  • By activating a Refund Card you accept and agree to these terms and conditions.

Sale

    *Original selling price - Selected lines only. Excludes Matalan Clearance Stores.

    Competitions

    Prize Draw and Instant Wins- January 2021

    1.This promotion consists of a Prize Draw and an Instant Wins draw as set out in these terms. This Promotion is only open to Matalan Reward Card holders who are over 18 years old, excluding residents of Northern Ireland, employees of the Promoter (including staff in stores), their relatives and anyone professionally connected with this promotion.

    2.Subject to paragraphs 1 and 3 of these terms, any Matalan Reward Card holder who shops in store or online (excluding clearance stores) and swipes/scans their Reward Card during January 2021 will be automatically entered into a prize draw to win Matalan vouchers to spend in store (“Prize Draw”).

    3.In order to be entered into the Prize Draw the entrant must have provided (whether when entering this Prize Draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    4. Entries will only be accepted into the Prize Draw during store opening hours between 1 and 31 January 2021.

    5. Winners will be selected at random.

    6. The prize for the Prize Draw is: £1,200 worth of Matalan vouchers. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    7. In addition, subject to paragraph 1 of these terms, any Matalan Reward Card holder who shops in store (excluding clearance stores) and swipes/scans their Reward Card during January 2021 will also be automatically entered into the instant wins at the till in which they may win a discount of £5 or £10 off their basket (“Instant Wins Draw”). £10,000 worth of discounts are available to win in store only in values of £5 or £10. Entries will only be accepted into the Instant Wins Draw during store opening hours between 1 and 31 January 2021.

    8. The winner of the Prize Draw vouchers will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    9. There is no restriction on the number of times a Matalan Reward Card holder can enter the Prize Draw and the Instant Wins Draw. Subject to these terms, each time a Matalan Reward Card holder shops and swipes/scans their card in store or online they will be entered into the Prize Draw and each time a Matalan Reward Card holder shops and swipes/scans their card in store they will be entered into the Instant Wins Draw.

    10. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    11. There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    12. The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    13. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw and/or the Instant Wins Draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    14. The Promoter reserves the right to vary the terms and conditions of the Prize Draw and/or Instant Wins Draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prizes are non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    15. The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.

    16. This promotion is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw – APP Giveaway

    1. This promotion consists of a Prize Draw as set out in these terms. This Promotion is only open to people over 18 years old, excluding employees of the Promoter (including staff in stores), their relatives and anyone professionally connected with this promotion.

    2. Subject to paragraphs 1 and 3 of these terms, any person who downloads the Matalan APP for the first time from an app store and either registers their Matalan Reward Card or, if they do not have a Matalan Reward Card, registers for a Matalan Reward Card will be automatically entered into a prize draw to win Matalan vouchers to spend in store (“Prize Draw”).

    3. In order to be entered into the Prize Draw the entrant must be contactable via the downloaded APP.

    4. Entries will only be accepted into the Prize Draw between 12.01am on 8 December 2020 and 11.59pm on 31 January 2021.

    5. Winners will be selected at random.

    6. The prize for the Prize Draw: 5 weekly winners of £250 of Matalan vouchers for a period of 8 weeks. Winners will be selected on a weekly basis on each Tuesday [15/12/20, 22/12/20, 29/12/20, 5/01/21, 12/01/21, 19/01/20, 26/01/21. 2/02/21]. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    7. The winners of the Prize Draw vouchers will be contacted by the Promoter by via the APP. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize or fails to make contact with the Promoter to make alternative arrangements to collect their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    8. Multiple downloads of the APP and registration of your Matalan Reward Card and/or Registration for a Matalan Reward Card will not be counted.

    9. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    10. There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    11. The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    12. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting a prize or for IT issues associated with the APP. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

    13. The Promoter reserves the right to vary the terms and conditions of the Prize Draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prizes are non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    14. The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.

    15. This promotion is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Alder Hey PJ Inspiration Design Competition

    1. The Promoter

    The promoter is: Matalan Retail Limited of Matalan Head Office, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ

    2. The competition

    2.1 The title of the competition is Help Design Our 2021 Alder Hey Pyjamas.

    2.2 The competition is for a child to design a set of pyjamas which can be used as inspiration for Matalan’s 2021 Alder Hey pyjamas, 100% of the profits from which will be donated to Alder Hey Children’s Hospital.

    2.3 How to enter

    2.4 The competition will run from Sunday 29th November 2020 (the "Opening Date") to Sunday 13 December 2020 (the "Closing Date") inclusive.

    2.5 All competition entries must be received by the Promoter via competition@matalan.co.uk in the form of a .jpg or .pdf by no later than 11.59pm on the Closing Date. All competition entries received after the Closing Date are automatically disqualified.

    2.6 To enter the competition:

    (a)

    send a completed entry form along with your name, and contact telephone number, your child’s name and age to competition@matalan.co.uk by the Closing Date. The entry from can be found [https://www.matalan.co.uk/charity/alder-hey/competition], together with your pyjama design by submitting your entry form and design

    2.7 No purchase necessary.

    2.8 The Promoter will not accept: (a) responsibility for competition entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or

    (b)

    proof of posting or transmission as proof of receipt of entry to the competition.

    2.9 By submitting a competition entry, you are agreeing to be bound by these terms and conditions.

    2.10 For help with entries, please see [https://www.matalan.co.uk/charity/alder-hey/competition].

    2.11 Please see [https://www.matalan.co.uk/] for a copy of these competition terms and conditions.

    2.12 The competition entries will be judged by a panel of 5 judges based on the design which the judges deem to be the most appropriate for inspiring the 2021 Alder Hey pyjama design. The decision of the panel of judges (acting reasonably) will be final.

    2.13You confirm that the entry is produced by a child/children of whom you are the parent or guardian.

    2.14 You give your permission for the child’s names to be communicated across Matalan channels.

    2.15 You give your permission for the artwork to be shared in the press/media and within any Matalan marketing activity.

    2.16You are happy for the child’s name to be promoted and recognised as the artist of their work.

    2.17 Eligibility

    2.18The competition is only open to all residents under the age of 16 in the UK, except: (a) employees of the Promoter or its holding or subsidiary companies;

    (b)

    employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or

    (c)

    members of the immediate families or households of (a) and (b) above.

    2.19 In entering the competition, you confirm that you are eligible to do so and eligible to claim the prize. The Promoter may require you to provide proof that you are eligible to enter the competition.

    2.20 The Promoter will not accept competition entries that are:

    (a)

    automatically generated by computer;

    (b)

    completed by third parties or in bulk;

    (c)

    illegible, have been altered, reconstructed, forged or tampered with; (d) photocopies and not originals; or

    (e)

    incomplete.

    2.21 There is a limit of one entry per person.

    2.22 The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

    2.23 Competition entries cannot be returned.

    2.24 The prize

    2.25 The 1st prize is £250 of Matalan Vouchers, the opportunity to take part in our Alder Hey photo shoot and be a face of the campaign.

    2.26 There are 5x runner up prizes of £25 Matalan vouchers for each runner up.

    2.27 The prizes are not negotiable or transferable.

    2.28 Winners

    2.29 The decision of the Promoter is final and no correspondence or discussion will be entered into.

    2.30 The Promoter will contact the winner personally as soon as practicable after the Announcement Date, using the telephone number or email address provided with the competition entry.

    2.31 The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of the winning entry and, if applicable of the winning entry, to anyone who emails competition@matalan.co.uk.

    2.32 .1 If you object to any or all of your surname, county and winning entry being published or made available, please state "I object to my winning entry and details being published or made available" on your entry email. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

    2.33 Claiming the prize

    2.34 Please allow 28 days for delivery of the prize.

    2.35 The prize may not be claimed by a third party on your behalf.

    2.36 The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available, or has not claimed their prize within 7 of days of the Announcement Date, the Promoter reserves the right to offer the prize to the next eligible entrant selected from the correct entries that were received before the Closing Date.

    2.37 Ownership of competition entries and intellectual property rights

    2.38 All competition entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.

    2.39 By submitting your competition entry and any accompanying material, you agree to:

    (a)

    assign to the Promoter all your intellectual property rights with full title guarantee; and

    (b)

    waive all moral rights, in and to your competition entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

    2.40 You agree that the Promoter may, but is not required to, make your entry available on its website www.matalan.co.uk and any other media, whether now known or invented in the future, and in connection with any publicity of the competition. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the competition entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the competition entry and any accompanying materials for such purposes.

    2.41 Data protection and publicity

    2.42 The Promoter will only process your personal information as set out in the [https://www.matalan.co.uk/customer-services/privacy]. See also condition 6.3 and condition 6.4, with regard to the announcement of winners.

    2.43 General

    2.44 If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition.

    2.45 The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

    2.46 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

    Matalan: Customer Experience Monthly Prize Draw (In-store, Online, Delivery and Click & Collect)

    Terms and Conditions

    1. To enter, no purchase necessary. Complete and submit the survey linked in this email. No other types of entry will be accepted.

    2. The prize is £100 in Matalan vouchers, to be spent in store.

    3. There will be one winner per month, starting February 2017.

    4. Winners will be selected at random on the last day of each month from all valid entries received before the last Saturday of each month. Entries received after the last Saturday of each month will be entered in the next month’s draw. The promoter’s decision is final in connection with all matters arising from this prize draw and no correspondence will be entered into. The promoter accepts no responsibility, liability or any consequences whatsoever for participating in this promotion or in the prize offered in relation to the promotion.

    5. The promoter accepts no responsibility for data corruption, incomplete or illegible entries, or entries which fail to be properly submitted.

    6. The draw is open to UK residents aged 18 or over, including employees of Matalan, their immediate families or agents.

    7. The promoter reserves the right to vary the terms and conditions at any time, or to withdraw the promotion altogether.

    8. Winners may be asked to partake in publicity surrounding their win though this is not compulsory.

    9. Winners will be notified by email or telephone. Winners will be required to claim their prize within 1 month after being notified. If the promoter is unable to contact a winner or the prize is not collected, an alternative winner may be drawn at random and the promoter shall have no liability to the original winner.

    10. Prizes must be accepted as offered and are non-transferable.

    11. No cash alternative is available.

    12. Only two survey entries are allowed per household, per month. This means that no matter how many surveys are completed, only 2 of the responses will be put forward for a draw in any one contest month.

    13. You will only be eligible to win one prize in any 12 week period.

    14. The prize draw promoter is Matalan Retail Limited, Knowsley Industrial Park, Perimeter Rd, Liverpool L33 7SZ (“Promoter”).

    15. Entry to the draw implies acceptance of these terms and conditions.

    16. The promoter’s Data Protection Statement and Privacy Policy apply to the information we collect from you as part of this promotion, which can be found on our website: https://www.matalan.co.uk/customer-services/terms. Matalan will use your details for the purpose of administering the prize draw only.

    17. This promotion is governed by the laws of England and in the event of a dispute, the parties submit to the exclusive jurisdiction of the English courts.

    Prize Draw and Instant Wins- November 2020

    1.

    This promotion consists of a Prize Draw and an Instant Wins draw as set out in these terms. This Promotion is only open to Matalan Reward Card holders who are over 18 years old, excluding residents of Northern Ireland, employees of the Promoter (including staff in stores), their relatives and anyone professionally connected with this promotion.

    2.

    Subject to paragraphs 1 and 3 of these terms, any Matalan Reward Card holder who shops in store or online (excluding clearance stores) and swipes/scans their Reward Card during November 2020 will be automatically entered into a prize draw to win Matalan vouchers to spend in store (“Prize Draw”).

    3.

    In order to be entered into the Prize Draw the entrant must have provided (whether when entering this Prize Draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant. 4. Entries will only be accepted into the Prize Draw during store opening hours between 1 and 30 November 2020.

    5.

    Winners will be selected at random.

    6.

    The prize for the Prize Draw is: £500 worth of Matalan vouchers to be won each week during the month of November. Winners will be selected at random on 9, 16, 23 and 30 November. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    7.

    In addition, subject to paragraph 1 of these terms, any Matalan Reward Card holder who shops in store (excluding clearance stores) and swipes/scans their Reward Card during November 2020 will also be automatically entered into the instant wins at the till drawer in which they drawer in which they may win a discount of up to 100% of the value of their basket (“Instant Wins Draw”), up to the value of £2,500 per week (£10,000 in total for the month of November). Entries will only be accepted into the Instant Wins Draw during store opening hours between 1 and 30 November 2020.

    8.

    The winner of the Prize Draw vouchers will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    9.

    There is no restriction on the number of times a Matalan Reward Card holder can enter the Prize Draw and the Instant Wins Draw. Subject to these terms, each time a Matalan Reward Card holder shops and swipes/scans their card in store or online they will be entered into the Prize Draw and each time a Matalan Reward Card holder shops and swipes/scans their card in store they will be entered into the Instant Wins Draw.

    10.

    Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    11.

    There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    12.

    The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw and/or the Instant Wins Draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    13.

    The Promoter reserves the right to vary the terms and conditions of the Prize Draw and/or Instant Wins Draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prizes are non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    14.

    The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.

    15.

    This promotion is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw and Instant Wins- October 2020

    1. This promotion consists of a Prize Draw and an Instant Wins draw as set out in these terms. This Promotion is only open to Matalan Reward Card holders who are over 18 years old, excluding residents of Northern Ireland, employees of the Promoter (including staff in stores), their relatives and anyone professionally connected with this promotion.

    2. Subject to paragraphs 1 and 3 of these terms, any Matalan Reward Card holder who shops in store or online (excluding clearance stores) and swipes/scans their Reward Card during October 2020 will be automatically entered into a prize draw to win Matalan vouchers to spend in store (“Prize Draw”).

    3. In order to be entered into the Prize Draw the entrant must have provided (whether when entering this Prize Draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    4. Entries will only be accepted into the Prize Draw during store opening hours between 1 and 31 October 2020.

    5. Winners will be selected at random.

    6. The prize for the Prize Draw is: £500 worth of Matalan vouchers. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    7. In addition, subject to paragraph 1 of these terms, any Matalan Reward Card holder who shops in store (excluding clearance stores) and swipes/scans their Reward Card during October 2020 will also be automatically entered into the instant wins at the till drawer in which they drawer in which they may win a discount of £5 or £10 off their basket (“Instant Wins Draw”). £10,000 worth of discounts are available to win in store only in values of £5 or £10. Entries will only be accepted into the Instant Wins Draw during store opening hours between 1 and 31 October 2020.

    8. The winner of the Prize Draw vouchers will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    9. There is no restriction on the number of times a Matalan Reward Card holder can enter the Prize Draw and the Instant Wins Draw. Subject to these terms, each time a Matalan Reward Card holder shops and swipes/scans their card in store or online they will be entered into the Prize Draw and each time a Matalan Reward Card holder shops and swipes/scans their card in store they will be entered into the Instant Wins Draw.

    10. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    11. There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    12. The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    13. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw and/or the Instant Wins Draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

    14. The Promoter reserves the right to vary the terms and conditions of the Prize Draw and/or Instant Wins Draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prizes are non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    15. The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.

    16. This promotion is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw - August 2020

    1. Any Matalan Reward Card holder who shops in store or online (excluding clearance stores) and swipes/scans their Reward Card during July 2020 will be automatically entered into a prize draw to win Matalan vouchers to spend in store.

    2. In order to be entered into the draw the entrant must have provided (whether when entering this prize draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    3. This promotion is only open to Matalan Reward Card holders, excluding residents of Northern Ireland, employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

    4. Entries will only be accepted into the prize draw during store opening hours between 1 and 31 August 2020.

    5. Winners will be selected at random.

    6. Each time those Matalan Reward Card holders who have received prior notification that for the purposes of this promotion they are VIP Customers, shop in store or online and swipe their Reward Card, they shall automatically be entered into the prize draw.

    7. Entrants must be over 18 years old and resident in Great Britain at time of entry.

    8. The prize for the headline prize draw is as follows: (a) £500 worth of Matalan vouchers. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    9. £10,000 worth of Matalan vouchers are available to win in store only (not via online purchases) in values of £5 or £10.

    10. There is no restriction on the number of times a Matalan Reward Card holder can enter the prize draw. Each time a Matalan Reward Card holder shops and swipes/scans their card in store or online they will be entered into the prize draw.

    11. The winner of the vouchers will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    12. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    13. There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    14. The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    15. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    16. The Promoter reserves the right to vary the terms and conditions of the prize draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    17. The Promoter’s decision is final in connection with all matters arising from this prize draw and no correspondence will be entered into.

    18. This prize draw is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw – July 2020

    1.

    Any Matalan Reward Card holder who shops in store or online (excluding clearance stores) and swipes their Reward Card during July 2020 will be automatically entered into a prize draw to win Matalan vouchers to spend in store.

    2.

    In order to be entered into the draw the entrant must have provided (whether when entering this prize draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    3.

    This promotion is only open to Matalan Reward Card holders, excluding residents of Northern Ireland, employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

    4.

    Entries will only be accepted into the prize draw during store opening hours between 1 and 31 July 2020.

    5.

    Winners will be selected at random.

    6.

    Each time those Matalan Reward Card holders who have received prior notification that for the purposes of this promotion they are VIP Customers, shop in store or online and swipe their Reward Card, they shall automatically be entered into the prize draw.

    7.

    Entrants must be over 18 years old and resident in Great Britain at time of entry.

    8.

    The prize for the headline prize draw is as follows: (a) £500 worth of Matalan vouchers. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    9.

    £10,000 worth of Matalan vouchers are available to win in store only (not via online purchases) in values of £5 or £10.

    10.

    There is no restriction on the number of times a Matalan Reward Card holder can enter the prize draw. Each time a Matalan Reward Card holder shops and swipes their card in store or online they will be entered into the prize draw.

    11.

    The winner of the vouchers will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    12.

    Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    13.

    There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    14.

    The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    15.

    The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    16.

    The Promoter reserves the right to vary the terms and conditions of the prize draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    17.

    The Promoter’s decision is final in connection with all matters arising from this prize draw and no correspondence will be entered into.

    18.

    This prize draw is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw – March 2020

    1.

    Any Matalan Reward Card holder who shops in store (excluding clearance stores) and swipes their Reward Card during March 2020 will be automatically entered into a prize draw to win Matalan vouchers to spend in store

    2.

    In order to be entered into the draw the entrant must have provided (whether when entering this prize draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    3.

    This promotion is only open to Matalan Reward Card holders, excluding residents of Northern Ireland, employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

    4.

    Entries will only be accepted into the prize draw during store opening hours between 1 and 31 March 2020.

    5.

    Winners will be selected at random.

    6.

    Each time those Matalan Reward Card holders who have received prior notification that for the purposes of this promotion they are VIP Customers, shop in store and swipe their Reward Card, they shall automatically be entered into the prize draw.

    7.

    Entrants must be over 18 years old and resident in Great Britain at time of entry.

    8.

    The prize for the prize draw is as follows: (a) £500 worth of Matalan vouchers. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    (b) £10,000 worth of Matalan vouchers available to win in values of £5 or £10. 9.

    There is no restriction on the number of times a Matalan Reward Card holder can enter the prize draw. Each time a Matalan Reward Card holder shops and swipes their card in store they will be entered into the prize draw.

    10.

    The winner of the vouchers will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    11.

    Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    12.

    There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    13.

    The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    14.

    The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    15.

    The Promoter reserves the right to vary the terms and conditions of the prize draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    16.

    The Promoter’s decision is final in connection with all matters arising from this prize draw and no correspondence will be entered into.

    17.

    This prize draw is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw – February 2020

    1.

    Any Matalan Reward Card holder who shops in store (excluding clearance stores) and swipes their Reward Card during February 2020 will be automatically entered into a prize draw to win Matalan vouchers to spend in store.

    2.

    In order to be entered into the draw the entrant must have provided (whether when entering this prize draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    3.

    This promotion is only open to Matalan Reward Card holders, excluding residents of Northern Ireland, employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

    4.

    Entries will only be accepted into the prize draw during store opening hours between 1 and 29 February 2020.

    5.

    Winners will be selected at random.

    6.

    Each time those Matalan Reward Card holders who have received prior notification that for the purposes of this promotion they are VIP Customers, shop in store and swipe their Reward Card, they shall automatically be entered into the prize draw.

    7.

    Entrants must be over 18 years old and resident in Great Britain at time of entry. 8. The prize for the prize draw is as follows:

    (a) A Headline Prize consisting of £500 worth of Matalan vouchers. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions. (b) £10,000 worth of Matalan vouchers available to win in values of £5 or £10; 9.

    There is no restriction on the number of times a Matalan Reward Card holder can enter the prize draw. Each time a Matalan Reward Card holder shops and swipes their card in store they will be entered into the prize draw.

    10.

    The winner of the vouchers will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the vouchers will be run again.

    11.

    Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    12.

    There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    13.

    The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    14.

    The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    15.

    The Promoter reserves the right to vary the terms and conditions of the prize draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    16.

    The Promoter’s decision is final in connection with all matters arising from this prize draw and no correspondence will be entered into.

    17.

    This prize draw is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw - January 2020

    1. Any Matalan Reward Card holder who shops in store (excluding clearance stores) and swipes their Reward Card during January 2020 will be automatically entered into a prize draw to win Matalan vouchers to spend in store and (subject to clause 2) the Headline Prize set out in clause 8(b) below.

    2. In order to be entered into the draw for a Headline Prize (see clause 8 (b) below) the entrant must have provided (whether when entering this prize draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    3. This promotion is only open to Matalan Reward Card holders, excluding residents of Northern Ireland, employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

    4. Entries will only be accepted into the prize draw during store opening hours between 1st and 31st January 2020.

    5. Winners will be selected at random.

    6. Each time those Matalan Reward Card holders who have received prior notification that for the purposes of this promotion they are VIP Customers, shop in store and swipe their Reward Card, they shall automatically be entered into the prize draw twice.

    7. Entrants must be over 18 years old and resident in Great Britain UK at time of entry.

    8. The prizes for the prize draw are as follows: (a) £10,000 worth of Matalan vouchers available to win in values of £5 or £10; A Headline Prize consisting of 12 months gym membership up to the value of £2,000, for up to four people. The gym will be one of the winner’s choice. (The winner can add to the value of the overall membership but cannot redeem any leftover value.) Plus £100 worth of Matalan vouchers. The Matalan vouchers shall be subject to Matalan’s relevant terms and conditions.

    9. There is no restriction on the number of times a Matalan Reward Card holder can enter the prize draw. Each time a Matalan Reward Card holder shops and swipes their card in store they will be entered into the prize draw.

    10. The winners of a £5 or £10 voucher in store will be notified at the till point and given their prize by the Store Manager at that time.

    11. The winner of the Headline Prize (as set out in paragraph 8 b) will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the Headline Prize will be run again.

    12. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    13. There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    14. The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    15. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    16. The Promoter reserves the right to vary the terms and conditions of the prize draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    17. The Promoter’s decision is final in connection with all matters arising from this prize draw and no correspondence will be entered into.

    18. This prize draw is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

    Prize Draw –December 2019

    1. Any Matalan Reward Card holder who shops in store (excluding clearance stores) and swipes their Reward Card or App during December 2019 will be automatically entered into a prize draw to win Matalan vouchers to spend in store and (subject to clause 2) the Headline Prize set out in clause 8(b) below.

    2. In order to be entered into the draw for a Headline Prize (see clause 8 (b) below) the entrant must have provided at some time (whether when entering this prize draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

    3. This promotion is only open to Matalan Reward Card holders, excluding employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

    4. Entries will be only accepted into the prize draw during store opening hours between 1st and 31st December 2019.

    5. Winners will be selected at random.

    6. Each time those Matalan Reward Card holders who have received prior notification that for the purposes of this promotion they are VIP Customers, shop in store and swipe their Reward Card or App, they shall automatically be entered into the prize draw twice.

    7. Entrants must be over 18 years old and resident in UK at time of entry.

    8. The prizes for the prize draw are as follows: (a) £10,000 worth of Matalan vouchers available to win in values of £5 or £10; (b) A Headline Prize consisting of Matalan gift cards worth £1,200 Matalan vouchers to spend at Matalan.

    The Matalan gift cards shall be subject to Matalan’s relevant gift card terms and conditions that can be found at www.matalan.co.uk.

    9. There is no restriction on the number of times a Matalan Reward Card holder will be entered into the prize draw; each time a Matalan Reward Card holder shops and swipes their card in store they will be entered into the prize draw.

    10. The winners of a £5 or £10 voucher in store will be notified at the till point and given their prize by the Store Manager at that time.

    11. The winner of the Headline Prize (as set out in paragraph 8 b) will be contacted by the Promoter by email or telephone. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw for the Headline Prize will be run again.

    12. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.

    13. There is no cash alternative and the prizes are non-refundable, non-exchangeable and non-transferable. If for any reason the prize becomes unavailable it will be replaced with an alternative of the same or higher value.

    14. The Promoter will not be responsible for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter, although the Promoter will endeavour to minimize the effect of any such failure. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.

    15. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence

    16. The Promoter reserves the right to vary the terms and conditions of the prize draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prize is non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.

    17. The Promoter’s decision is final in connection with all matters arising from this prize drawcompetition and no correspondence will be entered into.

    18. This prize drawcompetition is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.

    Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

New Store Opening - Prize Draw Promotion Terms and Conditions

The Matalan "New Store Opening Prize Draw"

  1. This prize draw is only open to customers who are UK or ROI residents aged 18 and over. The prize draw is not open to employees or agencies of Matalan Retail Limited, or family members or anyone else connected to the prize draw.

  2. The first 50 customers aged 18 and over who attend the opening (as advertised) of our new Matalan store shall win a prize. Only one prize will be given per person.

  3. Each prize consists of an envelope containing Matalan vouchers with a value of between £10 and £100.

  4. The Prizes will be handed out at random to the winners

  5. There are only 50 prizes available to win in total.

  6. The promoter reserves the right to refuse to award a customer a prize for any reason at its discretion. In such circumstances, the Promoter may award the prize to an alternative customer.

  7. The winners may be required for promotional activity and shall participate in such activity on the Promoter’s reasonable request. In accepting the prize, you agree to take part in such promotional activity.

  8. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the prize draw or accepting a prize. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

  9. Entry into the prize draw is acceptance of these Terms and Conditions.

  10. This prize draw is governed by the laws of England and in the event of any dispute the parties shall submit to the exclusive jurisdiction of the English Courts.

  11. The promoter is Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ

Social media competitions

  1. 1. To enter: No purchase necessary. By submitting your entry and entering the competition you agree to these terms and conditions. To enter, follow the entry instructions as per the post. All entries must be received by the date and time stated. Entry is limited to one single entry per person. Duplicate entries or entries made via a third party are not permitted. All correct entries will be automatically entered into the prize draw.

  2. 2. The competition is only open to UK residents aged 18 or over. Employees of the promoter or their agents, families and suppliers, or anyone connected with the competition are not eligible to participate. The promoter reserves the right to refuse any entry for any reason at its discretion.

  3. 3. Winners shall be drawn at random from all correct entries and verified by an independent adjudicator. The promoter reserves the right to seek and issue publicity on behalf of the winner. By entering the competition, the winner agrees to participate in publicity as reasonably requested by the promoter.

  4. 4. The prize details will be listed online in the caption of the post. The prizes are non-transferable and cannot be exchanged. The promoter’s decision is final in connection with all matters arising from the competition and no correspondence will be entered into. The promoter accepts no responsibility, liability or any consequences whatsoever for participation in the competition.

  5. 5. The promoter reserves the right to vary these terms and conditions at any time, or to withdraw the competition altogether for reasons beyond the promoter’s control.

  6. 6. Any further terms and conditions relating specifically to a particular competition will be detailed in the post. In the event of any conflict between these terms and any additional terms, the additional terms will take priority.

  7. 7. The promoter is Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

Monthly 'Have your say' Reviews Prize Draw

  1. These rules apply to the Matalan Monthly Review Prize Draw (“Prize Draw”). Any Matalan customer who writes a review of a purchased product that is published on our website (www.matalan.co.uk) that month will be automatically entered into the monthly Prize Draw to win Matalan vouchers worth £100.

  2. This Prize Draw will run from the first day of the month until the last day of the month. All valid entries must be received by the last day of the calendar month. The Prize Draw is only open to Matalan customers and excludes employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.

  3. Entries will be only accepted into the Prize Draw between 00:01 am on the first day in the relevant calendar month and 23:59 pm on the last day of the calendar month. Each entry will only be entered into one monthly prize draw; no entries will roll over into a subsequent month’s prize draw.

  4. Entrants in the Prize Draw must be a minimum of 18 years old and resident in UK at time of entry.

  5. There is one prize available each calendar month, consisting of Matalan vouchers worth £100, which can be used to purchase Matalan goods in store or online.

  6. There is no restriction on the number of times a Matalan customer will be entered into the prize draw in any calendar month. Each time a Matalan customer provides a review which is published online, they will be entered into the prize draw for that month.

  7. One winner will be drawn at random and will be contacted by the Promoter by email or telephone. Winners must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with winner’s notification. Any winner who fails to claim their prize within 14 days of being notified will forfeit their prize and the Prize Draw will be run again for the month in question.

  8. The Promoter will not be held responsible for the non-receipt of any entry and cannot be held liable for system failures on the website or for any failure by third parties to fulfil their obligations o