When will I receive my order?

Need to know when your order will be delivered? Please see below for our current delivery timings.

Order Day
Mon Tue Wed Thu Fri Sat Sun
Delivery Type Cost Estimated Delivery Day
Click & Collect FREE Thu-Mon Fri-Tue Mon-Wed Tue-Thu Wed-Fri Wed-Fri Wed-Fri
Next Day Click & Collect (order before 4pm) £1.99 Tue Wed Thu Fri Mon Tue Tue
Next Day Click & Collect (order after 4pm) £1.99 Wed Thu Fri Mon Tue Tue Tue
Standard Home Delivery £3.95 Thu-Mon Fri-Tue Mon-Wed Tue-Thu Wed-Fri Wed-Fri Wed-Fri
Standard Home Delivery (over £50) FREE Thu-Mon Fri-Tue Mon-Wed Tue-Thu Wed-Fri Wed-Fri Wed-Fri
Next Day Home Delivery (order before 4pm) £4.95 Tue Wed Thu Fri Mon Tue Tue
Next Day Home Delivery (order after 4pm) £4.95 Wed Thu Fri Mon Tue Tue Tue

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If you've got an account with us and are looking for an update, log into your account and click into your order history for estimated delivery time.

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Next Day Click & Collect £1.99

Order before 4pm Monday-Friday to collect the next working day. Any orders placed before 4pm on a Friday will arrive in store on Monday. Any orders placed after 4pm on a Friday will arrive in store on Tuesday.

Next Working Day Home Delivery £4.95

Order before 4pm Monday-Friday for home delivery the next working day. Any orders placed after 4pm on a Friday will be delivered on Tuesday.

Please note our next day delivery service is not available on selected items due to their size/weight. Products typically affected are:

  • Charity products
  • Drawer units
  • Plastic drawers
  • Large storage boxes
  • Mirrors
  • Large photo frames
  • Narrow wooden units
  • Rugs
  • Luggage
  • Furniture
  • Lighting

Click & Collect FREE

Your order will arrive to the store of your choice within 3-5 working days. Please use our Store Finder for details on your local store’s opening hours.

Once your Click & Collect order has arrived at your store we will send you a confirmation email and text message when your order is ready to collect. Simply bring a copy of your email as proof of purchase.

If you have not collected your order after 7 days, we'll send you a reminder, and again after 10 days. If we get to 15 days we will refund your money and return the order.

Please note, if you are using our Click & Collect service for the below stores, it may take a little longer for the store to receive your order.

  • Inverness
  • Boucher Road
  • Craigavon
  • Newtownabbey
  • Londonderry
  • Elgin
  • Newtownards

Standard Delivery £3.95

Your order will arrive within 5 working days. Deliveries are made between Monday-Friday.

FREE Standard Home Delivery – on orders over £50

Spend over £50 to get free standard home delivery.

We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.

Delivery Restrictions

Unfortunately, we do not yet deliver to Channel Islands or British Forces Post Office addresses. We may restrict other postcodes at our discretion.

Next day delivery to some postcodes such as Northern Ireland and outlying areas may not be available at the moment.

Hermes ParcelShop*

*Only available in Surrey, Manchester & Cheshire East

Matalan works with Hermes so you can have your order delivered to any one of their network of local convenience stores. Pick the delivery location that's most convenient for you and get it delivered to the store next day. Large items excluded. Maximum 15kg weight, 50x50x30cm

For UK deliveries to ParcelShops a valid UK mobile number must be provided when placing your order to receive notification that it is ready to collect from your chosen store. We will confirm the expected delivery date at checkout when you place your order and you will be notified via e-mail when your order arrives and is available for you to collect. You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below).

  • Cheque Guarantee/Credit/Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence
  • Foreign ID card
  • Utility Bill - all valid except mobile phone bills (Landline telephone bills acceptable)
  • Under 18s should bring their National Insurance Card, Medical Card or Savings Book.

Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

Estimated delivery times all exclude weekends and Bank Holidays. Order needs to be ordered before 4pm to receive the parcel next day.

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