By spending over £40 online, you will qualify for Free Standard Home Delivery. We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.
Standard Home Delivery orders should arrive within 3-5 working days, and deliveries are made between Monday and Friday. Orders containing sale items may take up to 15 working days to be delivered.
Please note that deliveries in Northern Ireland are taking a little longer than usual at the moment.
Fenn Wright Manson clothing will arrive within 3 working days.
Virgin Experience Day vouchers will arrive within 5 working days.
Furnishings, accessories and wallpaper by Homemaker, Muriva, Darcy James, Catherine Lansfield, Relay and Arthouse will arrive within 3-5 days. Please note that furnishings and accessories by Homemaker and Relay are not available for delivery to Northern Ireland.
Lighting by Inlight will arrive within 6 working days.
Origins rugs will arrive within 7 working days.
All curtains, tie backs and cushions by Laurence Llewelyn-Bowen, Fusion & Curtina will arrive within 10-12 working days.
All Swift bedroom furniture entails a £10 delivery charge and will arrive within 15-17 working days. Further information can be found below.
All furniture by Interiors Direct entails a £10 delivery charge and will arrive within 20 working days.
Click & Collect is not currently available for orders containing sale items.
Please note that Click & Collect is not currently available in Northern Ireland or the below stores:
Aberdeen Portlethen, Aberystwyth, Accrington, Ayr, Banbury, Barrow, Basingstoke, Bracknell, Bridgewater, Canterbury, Chester, Chesterfield, Christchurch, Clydebank, Colne, Darnley, Derby, Dunfermline, Edinburgh Leith, Edmonton, Elgin, Exeter Clearance, Fareham, Galashiels, Gateshead Central, Glasgow City, Grantham, Hunts Cross, Kendal, Leeds City Centre, Leeds Kirkstall, Leicester City Centre, Lewisham, Liverpool Williamson Square, Macclesfield, Maidstone, Oldbury, Oxford, Oxford Street, Perth, Portsmouth, Preston St George's, Rugby, Salisbury, Scarborough, Sheffield, Southampton, Stafford, Stevenage, Stratford, Taunton, Thanet, Weymouth, Wolverhampton, York
Please note that store opening times for Click & Collect are different to our usual opening hours. Please check details for your local store on our Store Finder before you travel.
Standard Click & Collect orders take up to 3-5 working days to arrive in store.
Once your Click & Collect order has arrived in store, we’ll send you a confirmation email and a text to let you know your order is ready to collect. Please bring a copy of your email as proof of purchase.
If you haven’t collected your order after 7 days, we'll send you a reminder, and then another one after 10 days. At 15 days, we’ll refund your money and return the order. In areas where stores are closed due to COVID-19, you have 28 days to collect your order.
Please note that if you’re using Click & Collect for the below store, it may take a little longer for the store to receive your order:
Please note that the following items cannot be ordered for Click & Collect:
It’s easy to track your order if you have an account with us. Just log in to My Account and click Order History to see your estimated delivery date. If you've opted for Home Delivery, you'll also receive a tracking link by email once your order's been dispatched.
You can also track your parcel using the Hermes mobile app. Click here to find out more via the Hermes website.
All bedroom furniture by Swift is delivered ready assembled by two-man teams direct to your home.
This white glove delivery service costs £10 and should arrive within 15-17 working days.
Booking a delivery slot
The week prior to delivery, you’ll be contacted by our support team who will help arrange a delivery slot that’s convenient for you. You will be given a 3 hour delivery window on your chosen date. Booking is made first by text or email, followed by a phone call if we still can’t make contact.
Due to COVID-19 safety procedures, furniture will be delivered to the front hallway of your home, not to the room of your choice as normal, and cannot be unpacked by the delivery team.
During COVID-19 we are unable to deliver furniture to any off-shore locations, including Ireland, the Scottish Islands, the Isle of Wight or the Isle of Man.
Please note that we only deliver to UK-registered postcodes. Unfortunately, we don't yet deliver to Channel Islands or British Forces Post Office addresses. We may restrict other postcodes at our discretion.
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