Delivery

Free Standard Home Delivery (Orders Over £40)*

By spending over £40 online, you will qualify for Free Standard Home Delivery. We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.

*Excludes items that have a £10 large item delivery cost.

Standard Home Delivery (£3.95)

Standard Home Delivery orders should arrive within 5 days, and deliveries are made 7 days a week.

Please note that deliveries in Northern Ireland are taking a little longer than usual at the moment.

EXCEPTIONS:

Please Note: The following exceptions below are UK Mainland Delivery Only

Furnishings and accessories by Homemaker and Relay will arrive within 3-5 days. Please note delivery is not available to Northern Ireland.

Origins rugs will arrive within 3-5 days.

Virgin Experience Day vouchers will arrive within 3-6 days.

Wallpaper by Arthouse, Muriva, Darcy James and Catherine Lansfield will arrive within 3-7 days.

Fenn Wright Manson clothing will arrive within 5 days. Please note delivery is not available to Northern Ireland and Fenn Wright Manson does not offer exchanges.

Lighting by Inlight will arrive within 5-7 days.

Lister Cartwright blinds, curtain poles and accessories will arrive within 5-7 days.

Tower electrical appliances and accessories will arrive within 7 days.

Home accessories by Premier Decorations will arrive within 7 days.

Baby accessories by Angelcare will arrive within 7 days.

Curtains, tie backs and cushions by Laurence Llewelyn-Bowen, Fusion & Curtina will arrive within 7 days.

Baby accessories by Clair de Lune will arrive within 7-9 days.

Beanbags and chair beds by Kaikoo will arrive within 7-9 days.

Home furnishings and accessories by Premier Housewares will arrive within 7-9 days. Delivery is available to UK mainland only.

Garden furniture and accessories by Outsunny will arrive within 9 days.

Nursery furniture and accessories by East Coast will arrive within 7-10 days. Delivery is available to the UK mainland only.

Mirrors by Now Home will arrive within 7-16 days, depending on the size of the product. Delivery is available to UK mainland only.

All LPD Furniture entails a £10 delivery charge and will arrive within 7-10 days. Delivery is available to UK mainland only.

All furniture by Lloyd Pascal entails a £10 delivery charge and will arrive within 14 days.

All Swift bedroom furniture entails a £10 delivery charge and will arrive within 14 days. Further information can be found below.

Hot tubs, toys and outdoor accessories by Lay-Z-Spa, Bestway, Xootz and Toyrific will arrive within 20 days. Delivery is available to the UK mainland only.

All furniture by Interiors Direct entails a £10 delivery charge and will arrive within 28 days.

LPD Furniture - delivery exclusions apply. Unavailable postcodes include: AB, BT, DD, HS, IV, KW, KY, PA, PH, ZE. £15 surcharge postcodes include: W1, NW1, WC1, WC2, EC1, EC2, EC3, EC4, E1, SE1, SE11

Free Standard Click & Collect

Standard Click & Collect orders will arrive in store within 5 days.

Once your Click & Collect order has arrived in store, we’ll send you a confirmation email and a text to let you know your order is ready to collect. Please bring a copy of your email as proof of purchase.

If you haven’t collected your order after 7 days, we'll send you a reminder, and then another one after 10 days. At 15 days, we’ll refund your money and return the order.

Unfortunately Click & Collect is not available at any of our clearance stores.

Please note that if you’re using Click & Collect for the below store, it may take a little longer for the store to receive your order:

  • Inverness

EXCEPTIONS

Please note that the following items cannot be ordered for Click & Collect:

  • Swift bedroom furniture
  • Virgin Experience Day vouchers
  • Curtains, tie backs and cushions by Laurence Llewelyn-Bowen, Fusion and Curtina
  • Furnishings and accessories by Homemaker and Relay
  • Wallpaper by Arthouse, Muriva, Darcy James and Catherine Lansfield
  • Lighting by Inlight
  • Origins rugs
  • Tower electrical appliances and accessories
  • Blinds, curtain poles and accessories by Lister Cartwright
  • Furniture by Lloyd Pascal and Interiors Direct
  • Baby accessories by Angelcare
  • Nursery furniture and accessories by East Coast
  • Mirrors by Now Home
  • Bean bags and chair beds by Kaikoo
  • Home furnishings and accessories by Premier Housewares
  • Baby essentials by Clair de Lune
  • Home accessories by Premier Decorations
  • Baby accessories by Red Kite
  • Garden furniture and accessories by Outsunny
  • Hot tubs, toys and outdoor accessories by Lay-Z-Spa, Bestway, Xootz and Toyrific
  • LPD Furniture

Looking to track your order?

It’s easy to track your order if you have an account with us. Just log in to My Account and click Order History to see your estimated delivery date. If you've opted for Home Delivery, you'll also receive a tracking link by email once your order's been dispatched.

You can also track your parcel using the Hermes mobile app. Click here to find out more via the Hermes website.

Furniture Delivery

All bedroom furniture by Swift is delivered ready assembled by two-man teams direct to your home.

This white glove delivery service costs £10 and should arrive within 14 days.

Booking a delivery slot

The week prior to delivery, you’ll be contacted by our support team who will help arrange a delivery slot that’s convenient for you. You will be given a 3 hour delivery window on your chosen date. Booking is made first by text or email, followed by a phone call if we still can’t make contact.

COVID-19

Due to COVID-19 safety procedures, furniture will be delivered to the front hallway of your home, not to the room of your choice as normal, and cannot be unpacked by the delivery team.

During COVID-19 we are unable to deliver furniture to any off-shore locations, including Ireland, the Scottish Islands, the Isle of Wight or the Isle of Man.

Delivery Restrictions

Please note that we only deliver to UK-registered postcodes. Unfortunately, we don't yet deliver to Channel Islands or British Forces Post Office addresses. We may restrict other postcodes at our discretion.

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