Here to help

Coronavirus: All our stores are now temporarily closed

Following the government’s restrictions, all our stores are temporarily closed with immediate effect. If you've recently placed a Click and Collect order with us, we'll be in touch shortly.

We want to offer a huge thank you to our dedicated team of staff who have been fantastic in supporting the business and serving our customers' needs during these challenging times.

We will continue to be there for our customers and do hope that you will continue to shop with us online and via the app, and keep up to date with everything else on our social channels.

We are thinking of you and your families during these uncertain times and we all look forward to welcoming you back into our stores once the situation improves. In the meantime, stay safe, look after your families and loved ones and thank you as ever for your continued support.

DELIVERY

Nobody likes waiting around for special deliveries – take a look at our estimated delivery timings to find out when your order’s expected to arrive on your doorstep.

Order Day
Mon Tue Wed Thu Fri Sat Sun
Delivery Type Cost Estimated Delivery Day
Standard Home Delivery £3.95 Thu-Mon Fri-Tue Mon-Wed Tue-Thu Wed-Fri Wed-Fri Wed-Fri
Standard Home Delivery (over £50) FREE Thu-Mon Fri-Tue Mon-Wed Tue-Thu Wed-Fri Wed-Fri Wed-Fri

If you've got an account with us, you can get personalised updates on where your order is by logging into your account via the link below.

Go to My Account

FAQs

Got a question? Chances are, someone else does too. Check out our FAQs for quick answers to common questions about delivery, returns, gift cards and more.

FAQs

FIND YOUR LOCAL STORE

With over 200 Matalan stores across the UK, your nearest branch might be nearer than you think. Use our easy Store Finder to find out.

Store Finder

GIFT CARD ENQUIRIES

Not sure how to buy or redeem our Matalan gift cards? Take a look at our FAQs to see what customers like you are asking and get clued up about all things gift cards.

FAQs

REWARDS CARD ENQUIRES

Say hello to exclusive offers, rewards and VIP treatment with our Matalan Reward Card. Easy to use in-store, online and on your smartphone, sign up now and get ready to shop, save and win.

Rewards

SIZE GUIDES

Make sure you get the perfect fit every time with our handy size guide, including standard measurements for all our men’s, women’s, kids’ and homeware ranges.

Size Guides

SITE MAP

Can’t find what you’re looking for? Our easy-to-navigate site map lists all the pages on our website to make it extra simple for you to get to where you need to be.

Site Map

PRODUCT REVIEWS

We love our products, and we hope you do too. Help spread the word and shout about something great you’ve bought or give us some feedback to help us improve by leaving a review.

Reviews and Feedback

CONTACT US

If you’ve got a question or problem and haven’t found a solution on our help pages, please get in touch with our customer care team:

Tel: 0333 0044444 (Monday – Sunday 8am – 6pm). The cost is at a local rate and you will be charged according to your service provider's rates.

Email: cs@matalanonline.co.uk. Please note during this difficult time it might take a little longer for us to get back to you, but we’ll aim to answer your enquiry as soon as possible.

You can also write to us at:

Customer Services, Matalan, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ (please be aware, this is not a returns address).

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