Here to help

DELIVERY View Timings

Please note that our delivery service may be affected during sale and busy periods.

Need to know when your order will be delivered? Below are our current delivery timings.

Delivery option Delivery times Cost
Click & Collect Within 3-5 working days FREE
Standard Home Delivery Within 5 working days £3.95
Home Delivery when you spend over £50 Within 5 working days FREE

If you've got an account with us and are looking for an update, log into your account by clicking the link below.

Go to My Account

FAQs view now

See what other customers are frequently asking to help you solve your query quickly.

FAQs

FIND YOUR LOCAL STORE Find your store

Want to visit your local store? Enter your location to easily find your store details and location.

Contact a Store

Christmas store opening hours

Rewards Card Enquires Find Out More

Sign up for your reward card or find out more.

Rewards

SIZE GUIDES view size guide

Do you know the size you want to buy and what to check that it matches our Matalan sizes? You'll find all the details you need here...

Size Guides

SITE MAP

Know the page you want but not sure how to find it? Our site map is simple to use and will show you all the pages we have online. You'll find the page you need here...

Site Map

PRODUCT REVIEWS

Bought something you love? Want to tell everybody about the style, fit or design? Whether you want to tell us how great our product is or give us feedback to help us improve our products you can leave a review on our site...

Reviews and Feedback

CONTACT US

If you’ve been unable to find a solution on our help pages and need further assistance please contact our dedicated customer care team, see below:

Tel: 0333 0044444 (Monday – Sunday 8am – 6pm). Email: cs@matalanonline.co.uk (please be aware that our typical response times are between 24 and 72 hours depending on our volumes).

Alternatively, you can write to us at:

Customer Services, Matalan, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ (please be aware, this is not a returns address).

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