Please bear with us! Deliveries are taking up to 10 days at the moment.
Find out more about our response to Coronavirus here.

Here to help

CONTACT US

We've had to close our phone lines due to high demand during this difficult time, and are operating an online-only customer service to deal with all enquiries as quickly as we can. Responses are still taking a bit longer than usual, so please visit the below pages before getting in touch:

Delivery information

Store opening times

If you’ve got a question or problem and haven’t found a solution on our help pages, please email our customer care team at cs@matalanonline.co.uk for any urgent questions.

Please note during this difficult time it might take a little longer for us to get back to you, but we’ll aim to answer your enquiry as soon as possible. Thanks for your patience - we're so sorry for any inconvenience caused.

You can also write to us at:

Customer Services, Matalan, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ (please be aware, this is not a returns address).

DELIVERY

Deliveries will take a little longer to get to you during this difficult time - we hope you understand.

Standard Home Delivery orders should arrive within 10 days, and deliveries are made between Monday and Friday.

We're offering Click & Collect in our stores which are open, so please check if your nearest store is open before choosing Click & Collect.

If you've got an account with us, you can get personalised updates on where your order is by logging into your account via the link below.

Go to My Account

FAQs

Got a question? Chances are, someone else does too. Check out our FAQs for quick answers to common questions about delivery, returns, gift cards and more.

FAQs

FIND YOUR LOCAL STORE

With over 200 Matalan stores across the UK, your nearest branch might be nearer than you think. Use our easy Store Finder to find out.

Store Finder

GIFT CARD ENQUIRIES

Not sure how to buy or redeem our Matalan gift cards? Take a look at our FAQs to see what customers like you are asking and get clued up about all things gift cards.

FAQs

REWARDS CARD ENQUIRES

Say hello to exclusive offers, rewards and VIP treatment with our Matalan Reward Card. Easy to use in-store, online and on your smartphone, sign up now and get ready to shop, save and win.

Rewards

SIZE GUIDES

Make sure you get the perfect fit every time with our handy size guide, including standard measurements for all our men’s, women’s, kids’ and homeware ranges.

Size Guides

SITE MAP

Can’t find what you’re looking for? Our easy-to-navigate site map lists all the pages on our website to make it extra simple for you to get to where you need to be.

Site Map

PRODUCT REVIEWS

We love our products, and we hope you do too. Help spread the word and shout about something great you’ve bought or give us some feedback to help us improve by leaving a review.

Reviews and Feedback

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