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PRODUCT RECALL NOTICES

THESE PRODUCTS WERE ON SALE FROM SEPTEMBER 2024 TO FEBRUARY 2026
PDF: IMPORTANT RECALL NOTICE: OUT TO IMPRESS CREATIVE CANDLES

The Entertainer is recalling the OUT TO IMPRESS CREATIVE CANDLES following the recent testing which has identified that the product may contain trace levels of asbestos. Whilst we understand the overall risk is considered low, because asbestos should not be present in any amount, the Out TO IMPRESS CREATIVE CANDLES is being recalled as a precaution. Although we have received no reports of harm, we are taking this action out of an abundance of caution and in line with our commitment to the highest standards of safety and quality. We are advising customers to stop using this product immediately, keep it out of the reach of children and contact our Customer Care team on 0333 0044444 or email us at matalancustomercare@matalanonline.co.uk

THESE PRODUCTS WERE ON SALE FROM JUNE 2023 TO FEBRUARY 2026
PDF: IMPORTANT RECALL NOTICE- : OUT TO IMPRESS SAND ART CREATIONS
Totally Toys Line Code :
563867 Matalan Line Code: : M975876
The Entertainer is recalling the OUT TO IMPRESS SAND ART CREATIONS following the recent testing which has identified that the product may contain trace levels of asbestos. Whilst we understand the overall risk is considered low, because asbestos should not be present in any amount, the Out TO IMPRESS SAND ART CREATIONS is being recalled as a precaution. Although we have received no reports of harm, we are taking this action out of an abundance of caution and in line with our commitment to the highest standards of safety and quality. We are advising customers to stop using this product immediately, keep it out of the reach of children and contact our Customer Care team on 0333 0044444 or email us at matalancustomercare@matalanonline.co.uk

THESE PRODUCTS WERE ON SALE FROM 1ST SEPTEMBER 2024 TO 31ST MARCH 2025

PDF: IMPORTANT RECALL NOTICE- Stretcherz 4 Pack
Totally Toys Line Code : 569739
Matalan Line Code: C228810
Description: STRETCHERZ STRETCH SQUAD
Stretcherz (part of the HTI Group)is recalling the STRETCHERZ STRETCH SQUAD following the identification of a potential contaminant in the sand used within a limited number of products. Recent testing has identified that the sand-like material inside some products may contain trace levels of asbestos. Whilst we understand the overall risk is considered low, because asbestos should not be present in any amount, the STRETCHERZ STRETCH SQUAD is being recalled as a precaution. Although we have received no reports of harm, we are taking this action out of an abundance of caution and in line with our commitment to the highest standards of safety and quality. Customers are advised to stop using the STRETCHERZ STRETCH SQUAD toy immediately and contact our Customer Care team on 0333 0044444, email us at matalancustomercare@matalanonline.co.uk

THESE PRODUCTS WERE ON SALE FROM 1ST JANUARY 2021 TO 31ST DECEMBER 2022

PDF: IMPORTANT RECALL NOTICE- Stretcherz Stretch Squad
Totally Toys Line Code : 562227

Matalan Line Code: C228809

Description: STRETCHERZ STRETCH SQUAD

Stretcherz (part of the HTI Group)is recalling the STRETCHERZ STRETCH SQUAD following the identification of a potential contaminant in the sand used within a limited number of products. Recent testing has identified that the sand-like material inside some products may contain trace levels of asbestos. Whilst we understand the overall risk is considered low, because asbestos should not be present in any amount, the STRETCHERZ STRETCH SQUAD is being recalled as a precaution. Although we have received no reports of harm, we are taking this action out of an abundance of caution and in line with our commitment to the highest standards of safety and quality. Customers are advised to stop using the STRETCHERZ STRETCH SQUAD toy immediately and contact our Customer Care team on 0333 0044444, email us at matalancustomercare@matalanonline.co.uk

THESE PRODUCTS WERE ON SALE FROM 31ST MARCH 2025 TO 23RD MARCH 2025
PDF: IMPORTANT RECALL NOTICE DINOSAUR AND UNICORN EGG TOYS

DINOSAUR AND UNICORN EGG TOYS

  1. Unicorn Egg F163591

  2. Dino Egg F163586

  3. It has come to our attention that the above toys do not meet our usual high standards for quality and safety. If you’ve bought any of the toys shown in the PDF provided, please do not use the product and return to your nearest Matalan store.

  1. Top Gun Mug & Keyring | PRODUCT ID – S3049478_C109_SZB

  2. Harry Potter Mug and Keyring | PRODUCT ID – S3049456_C101_SZB

  3. Harry Potter Mug and Stickers | PRODUCT ID – S3049455_C359_SZB

We have been made aware by Prestige Touch that there is a danger that long term continuous use of these products with hot drinks could lead to contamination due to a release of enamelled articles with food.

To return the product, please create a returns label at the following website: http://evri.com/return/direct?clientId=6030&childClientId=0

Please then use the returns label you have created to return the product to “Prestige Touch’ and once your return has been received we will provide you with a full refund for the product.

Alternatively, if you have an issue generating the returns label please contact our customer services helpline on the number below. If you bought the Product for someone else or know someone who has one then please let them know about this notice.

THESE PRODUCTS WERE ON SALE FROM 13/07/2025 TO 17/10/2025
PDF: IMPORTANT RECALL NOTICE - Baby Dungarees Notice.pdf

  1. C321633 – Herringbone Dungarees in Beige

  2. C321625 – Bear 3D Jersey Dungarees

  3. C321624 – Print Dungarees & Tee in Oatmeal

It has come to our attention that the above dungarees do not meet our usual high standards for quality and safety, as there is risk that poppers have been incorrectly fitted and could cause injury. As customer safety is our highest priority, we are immediately recalling these dungarees. If you’ve bought any of the dungarees shown above, please do not use the product and return it at your earliest convenience to your nearest Matalan store where our staff will be happy to give you a full refund. You will not need to produce a receipt to claim a refund. If you have bought the above for someone else or know someone who has one then please let them know immediately about this notice.

  2. THESE PRODUCTS WERE ON SALE FROM 13/07/2025 TO 17/10/2025

  3. PDF: IMPORTANT RECALL NOTICE - Baby Romper Notice.pdf
    C321632 – Floral Jersey Romper

  4. C321623 – Unisex Bear Quilted Sweat Set

  5. C321634 – Unisex Bear Quilted Romper

  6. C331713 – Quilted Crew Sweat and Jog Grey

It has come to our attention that the above rompers and sweat sets do not meet our usual high standards for quality and safety, as there is risk that poppers have been incorrectly fitted and could cause injury.As customer safety is our highest priority, we are immediately recalling these rompers and sweat sets. If you have bought the above for someone else or know someone who has one then please let them know immediately about this notice. We pride ourselves on delivering great quality at great prices and we’re really sorry for any inconvenience caused. Please note this recall does not affect any other Matalan product.If you have any queries, please contact 0333 0044444, email us at customercareceo@matalan.co.uk

We wish to thank you for your co-operation and we once again apologise for any inconvenience this may cause you. We look forward to welcoming you back to Matalan soon.

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