Exemption to refund policy
There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.
Please note: the below list applies to both in-store and online purchases.
For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:
- Pierced earrings
- Cosmetics/fragrances
- Hats
- Hair accessories
- Duvets
- Duvet covers
- Pillows
- Mattresses
- DVDs
- Confectionery
- Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)
- Control wear
- Hosiery
- Swimwear (unless the hygiene strips and tags are still in place)
Gift vouchers are non-refundable and cannot be exchanged for cash. This does not affect your statutory rights.