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Home and Outdoor Brands

We're happy to offer free returns or exchanges within 28 days of receiving your order. To qualify, ensure your items:

  • Are unused with original packaging and tags intact.

  • Include the delivery note filled out with your reason for return.


Important: Return steps vary by brand. Find your brand below:


Use the pre-paid label included in your parcel for these brands:

  • IGSM
  • Turner Bianca
  • Rayware


Click on the brand below to create your pre-printed returns label online:


Call Customer Service at 0333 004 4444 for returns of these brands:

  • Captivate

  • Julian Bowen

  • LPD Furniture

  • Melrose

  • MH Star

  • UW Home


Contact the brand directly to arrange your return for these items:

  • Muriva: To arrange your return please contact 01282 507077(Measure walls carefully before ordering.)
  • Navigate: Email us at: sales@beauandelliot.com to request a Royal Mail returns label/collection. Please title your email MATALAN RETURN with your name, order number, returned items, return reason and collection preference (drop-off at post office or collection at home)

  • Personalised Momento Company: Contact us ASAP if damaged or faulty with: Name, Email, Address, Order Number, Problem, Photo*. If a photo is not included we may ask you to provide photographic evidence before processing your claim

Brands not listed above

To receive a refund:

  • Items must be unused, in original packaging with all tags/labels attached.

  • Include your original receipt

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.

The refund will be issued on the method of payment you used. Without proof of purchase, we are unable to offer an exchange or refund.

If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.

Our refunds policy is in addition to your statutory rights.

There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.

Please note: the below list applies to both in-store and online purchases.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:

  • Pierced earrings

  • Cosmetics/fragrances

  • Hats

  • Hair accessories

  • Duvets

  • Duvet covers

  • Pillows

  • Mattresses

  • DVDs

  • Confectionery

  • Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)

  • Control wear

  • Hosiery

  • Swimwear (unless the hygiene strips and tags are still in place)

Gift vouchers are non-refundable and cannot be exchanged for cash. This does not affect your statutory rights.

Changed your mind? No problem. We are happy to refund the item(s) you've brought within 28 days of delivery. Please note this item cannot be returned to a Matalan store. Please follow the below guide for returns.

1. Complete the Return Form: Fill out the enclosed return form, provide a reason for the return. This helps us process your return efficiently and improve our services.

2. Pack the Item: Securely pack the item in the original packaging, if possible. Include all tags original accessories, and the completed return form.

3. Attach the Return Label: Attach the pre-paid return label to the outside of the package.

4. Ship the Item: Drop the package at your nearest DPD location. Keep the receipt as your proof of your return shipment.

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