About Matalan

From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding quality and value for modern families.

We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we have been awarded the prestigious Gold Award at the Mumsnet Family Friendly awards for the last four years, as well as scooping up the Mumsnet Family Friendly Innovation Award 2017 for our Baby Nurture rooms, specially designed to make it easier for parents to shop with their young children.

Each and every one of our 227 UK and 25 international Matalan stores stay true to the Matalan mission of delivering quality and value always.

Our locations, late night openings, convenient parking, 'everything under one roof' set up and free click and collect service are just some of the reasons why our customers love shopping at Matalan.

Customer Queries

Need help? Give our friendly customer service team a call or email. You can also catch us on our Facebook page.

Call: 0333 0044444 Monday - Sunday 8am- 6pm

Email: cs@matalanonline.co.uk

Alternatively, you can write to us at:

Website Customer Services, Matalan, Perimeter Road, Knowsley Industrial Estate, Kirby, Knowsley, L33 7SZ

Press Enquiries

For all consumer press and retail trade enquiries about Matalan products or campaigns please contact press@matalan.co.uk

Corporate Publications

For all of the Matalan Press Releases and financial results, please click here Matalan Corporate Publications

For all press enquiries about corporate/financial matters, please contact corporate PR agency FTI Consulting: matalan@fticonsulting.com / 020 3727 1000

International Stores

Matalan operate stores successfully internationally with numerous stores throughout the Middle East, and other territories, if you have retail experience and want to join our growing International Family we would love to hear from you.

For all Intentional & Franchise enquiries please contact Damian Hopkins. Email: hopkins_d@matalan.co.uk

MATALAN INTERNATIONAL, FAO :- Mr D Hopkins, Alpha House, Regis Road, Kentish Town, London, NW5 3EW

Let Girls Be Girls Campaign

Since 2011 we have been working in conjunction with Mumsnet, where this sensitive issue was raised as part of their ‘Let Girls be Girls’ campaign. We purposely ensure that our girls bras are not sold to specific ages but are sold in sizes. They have been developed following customer feedback that girls want bras to protect their modesty at this sensitive age. The bras in question are not padded so as to enhance cleavage but are a smooth moulded shape to act as a modesty and comfort layer.

We conduct thorough tests and speak to our customers for their feedback and as such, will always investigate any claims against Matalan regarding the suitability of our products. We take our commitment as a family business seriously, and Matalan is the only retailer in the UK to currently hold the Mumsnet Gold Award for being family friendly, an award we’ve held for the last three years.

Halloween Dress-Up Testing

At Matalan we are always listening to our customers and we asked parents whether they check the safety information labels before buying Halloween costumes or accessories for their children. Almost 80% of the people we asked said that they did. We wanted to let all of our customers know that we ensure all of our children's dress up products (including our Halloween dress-up range) to pass additional Flammability Testing.

This additional testing procedure means that our children's dress-up products go through rigorous testing before they make it onto our shelves and into your homes (or out and about while trick or treating!) Our message this Halloween is to have fun by staying safe and playing safely. Make sure children know the risks of candles or naked flames, including sparklers and tea lights used in pumpkins and supervise them so that they play safely.

We also recommend using LED lights instead of candles as they offer the same spooky effect and are a great safe alternative that can be used every year.

Careers

The world of fashion never stands still. And neither does Matalan. For those with energy, spirit and drive there's never been a better time to join us.

Visit the Matalan Jobs site today.

Bangladesh Update

Please click the attached link to read our update on Bangladesh.

Bangladesh Update.

Ethical Sourcing Policy

At Matalan we take our responsibility to provide customers with clothing products that have been produced ethically very seriously. You'll find the details of how we do this here...

Ethical Sourcing Policy.

Environmental Policy

At Matalan we recognise our responsibility to minimise the potential for causing harm to the environment and strives to sustain and improve the environment through the careful consideration of design, selection of materials and operational procedures. You'll find the details of how we do this here...

Environmental Policy.

Become an Affiliate

The Matalan affiliate programme is a rewarding programme no matter what interests you, fashion for women or men, stuff for the home or school clothes for the kids.

Accessibility

The Matalan site to be accessible and usable by as many people as possible. So if you have any difficulties in using our site, please let us know so that we can improve...

Accessibility.

Gift Vouchers

If you're stuck for ideas on what to buy then gift vouchers are a great option. They're available to buy all year round at your local store.

Business Update

Detail on our 2017 Gender Pay Gap can be found below. For further information please contact: press@matalan.co.uk

VIEW HERE.

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