DELIVERY
For home deliveries, you can track your order through the link on your dispatch email. For click and collect orders, you will receive a text and email to let you know that your order is ready to collect from your chosen store.
Free Standard Home Delivery (Orders Over £49.99)
By spending over £49.99 online, you will qualify for Free Standard Home Delivery. We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether.
*Excludes items that have a £10 large item delivery cost.
Standard Home Delivery (£3.99)
Standard Home Delivery orders should arrive within 3-5 days, and deliveries are made 7 days a week.
EXCEPTIONS:
Please Note: The following exceptions below are UK Mainland Delivery Only
Luggage deliveries may exceed standard delivery times.
Next Day Home Delivery (£4.99)
Order before 8pm Sunday-Friday for home delivery the next day. Orders placed between 8pm on Friday and 8pm on Sunday will be delivered on Monday. Orders placed after 8pm on Sunday will be delivered on Tuesday.
Next Day Click & Collect (£1.99)
Order before 8pm Sunday-Friday to collect in store the next day. Orders placed between 8pm on Friday and 8pm on Sunday will be ready to collect in store on Monday. Orders placed after 8pm on Sunday will be delivered on Tuesday.
Please note our next day delivery service and next day click & collect service is not available for the following locations:
- Inverness
- Boucher Road
- Craigavon
- Newtownabbey
- Londonderry
- Elgin
- Newtownards
Please note our next day delivery service and next day click & collect service is not available on selected items due to their size/weight. Products typically affected are:
- Charity products
- Hyacinth drawer units
- Plastic storage drawers
- Large storage boxes
- Mirrors
- Large photo frames
- Narrow wooden units
- Rugs
- Large luggage
- Lighting
Standard Click & Collect (£0.99 or Free for Orders Over £19.99)
Standard Click & Collect orders will arrive in store within 3-5 days.
Once your Click & Collect order has arrived in store, we’ll send you a confirmation email and a text to let you know your order is ready to collect. Please bring a copy of your email as proof of purchase.
If you haven’t collected your order after 7 days, we'll send you a reminder, and then another one after 10 days. At 15 days, we’ll refund your money and return the order.
Unfortunately Click & Collect is not available at any of our clearance stores.
Please note that if you’re using Click & Collect for the below store, it may take a little longer for the store to receive your order:
- Inverness
Delivery & Returns Information for Electrical Goods, Large Home Items* and Third Party Brands
*What is a large home item?
• Curtains/blinds
• Drawer units
• Large mirrors/photo frames
• Large storage boxes
• Lighting
• Nursery furniture and accessories
• Outdoor furniture
• Rugs
• Tables, chairs and benches
• Wardrobes
DELIVERY
Standard Home Delivery is £3.99, but if your order is £49.99 or over, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 6-8 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
There is a £10 delivery charge for all East Coast furniture. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: delivery is to UK mainland only. For more information and other queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please note: if your order requires a 2 person collection, please contact Matalan Customer Services to arrange a collection for your return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 7-9 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
We encourage you to measure your walls correctly ahead of your purchase to ensure you get the right number of rolls.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
We encourage you to measure your walls correctly ahead of your purchase to ensure you get the right number of rolls.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: exclusions may apply to Evri’s delivery service. For more information and other queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
There is a £10 delivery charge for all Julian Bowen furniture. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: delivery is to UK mainland only - this service is not available to Northern Island, the Isle of Wight, the Isle of Man, the Channel Isles, the Sicily Isles or the Scottish Islands. For more information and other queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please note: the item becomes non-returnable once the furniture has been assembled.
Please contact Matalan Customer Services to arrange a collection for your return.
DELIVERY
There is a £10 delivery charge for all Lloyd Pascal furniture. Once your order is placed, your item(s) will arrive within 7-9 days.
Please note: delivery is to UK mainland only. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please contact Matalan Customer Service to arrange a collection for your return.
DELIVERY
There is a £10 delivery charge for all LPD furniture. Once your order is placed, your item(s) will arrive within 5-10 days.
Please note we do not deliver to the following postcodes: W1, NW1, WC1, WC2, EC1, EC2, EC3, EC4, E1, SE1, SE11, GY, IM, JE, TR21-25, PO 30 – 40, AB, BT, DD, HS, IV, KW, KY, PA, PH, ZE.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please contact Matalan Customer Services to arrange a collection for your return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: exclusions may apply to Evri’s delivery service. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please contact Matalan Customer Services to arrange a collection for your return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: exclusions may apply to Evri’s delivery service. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
There is a £10 delivery charge for all MH Star furniture. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: delivery is to UK mainland only. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please contact Matalan Customer Services to arrange a collection for your return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days. There is a £10 delivery charge for all Premier Decorations furniture that requires a 2 person delivery.
Please note: delivery is to UK mainland only. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please note: if your order requires a 2 person collection, please contact Matalan Customer Services to arrange a collection for your return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
Please note: exclusions may apply to Evri’s delivery service. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 6-8 days.
Please note: exclusions may apply to Evri’s delivery service. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please contact our customer services team for Electricals on the helpline number for any faulty or replacement goods at RKW on 0333 220 6059 or email support@customersvc.co.uk.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
RETURNS
We’ll be happy to refund your Virgin Experiences Day within 28 days of receipt, providing the voucher is still valid and has not been redeemed. To arrange a cancellation or refund of your Virgin Experience Day, please contact Matalan Customer Service Team.
DELIVERY
There is a £10 delivery charge for all Swift furniture. Once your order is placed, your item(s) will arrive within 10-12 days readily assembled.
The week prior to delivery, you'll be contacted by our support team who will help arrange a delivery slot that’s convenient for you. You will be given a 3 hour delivery window on your chosen date and booking is made first by text or email, followed by a phone call if we can't make contact.
Please note: delivery is to UK mainland only. For more information or queries, please contact Customer Services.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please contact Matalan Customer Service to arrange a collection for your return.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 5-7 days.
Please note: Lay Z Spa orders have a £10 delivery charge, please wait for confirmation for delivery instructions.
RETURNS
We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Please note: Lay Z Spa orders are exempt from free returns, please contact supplier and await update.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return https://www.royalmail.com/track-my-return#/details/469
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return https://www.royalmail.com/track-my-return#/details/5259
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return https://www.royalmail.com/track-my-return#/details/4109
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return https://www.royalmail.com/track-my-return#/details/6854
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Use the following link to arrange your return https://www.royalmail.com/track-my-return#/details/5622
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Please return your items using the returns slip provided with your items. For more information and other queries, please contact Customer Services.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Please return your items using the returns slip provided with your items. For more information and other queries, please contact Customer Services.
DELIVERY
Standard Home Delivery is £3.99, but if your order is over £49.99, you will qualify for free delivery. Once your order is placed, your item(s) will arrive within 4-6 days.
RETURNS
Please return your items using the returns slip provided with your items. For more information and other queries, please contact Customer Services.