FAQs

To receive a refund:

• Items must be unused, in original packaging with all tags/labels attached.

• Include your original receipt

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.

The refund will be issued on the method of payment you used. Without proof of purchase, we are unable to offer an exchange or refund.

If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.

Our refunds policy is in addition to your statutory rights.

There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.

Please note: the below list applies to both in-store and online purchases.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:

• Pierced earrings

• Cosmetics/fragrances

• Hats

• Hair accessories

• Duvets

• Duvet covers

• Pillows

• Mattresses

• DVDs

• Confectionery

• Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)

• Control wear

• Hosiery

• Swimwear (unless the hygiene strips and tags are still in place)

Gift vouchers are non-refundable and cannot be exchanged for cash. This does not affect your statutory rights.