For in-store purchases
Item purchased in-store can be returned in-store or by post. Important note: only Matalan-owned brand items bought online can be returned in-store.
Matalan brands include:
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Womens: Papaya, Et Vous, Be Beau, Souluxe and Muse
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Mens:Taylor & Wright, Lincoln, Souluxe
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Kids: Flitzy
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Home:Homestore
Return policy and condition
We offer exchanges or refunds within28 days of purchase for in-store items, or28 days of delivery for online orders. To qualify:
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Items must be unworn, unused, and in original condition (with all labels, tags, and packaging).
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Original receipt or proof of purchase is required
Refunds will go back to your original payment method.
Final sale items, underwear, and personalised products cannot be returned.