For in-store purchases

Item purchased in-store can be returned in-store or by post. Important note: only Matalan-owned brand items bought online can be returned in-store.

Matalan brands include:

  • Womens: Papaya, Et Vous, Be Beau, Souluxe and Muse

  • Mens:Taylor & Wright, Lincoln, Souluxe

  • Kids: Flitzy

  • Home:Homestore


Return policy and condition

We offer exchanges or refunds within28 days of purchase for in-store items, or28 days of delivery for online orders. To qualify:

  • Items must be unworn, unused, and in original condition (with all labels, tags, and packaging).

  • Original receipt or proof of purchase is required


Refunds will go back to your original payment method.

Final sale items, underwear, and personalised products cannot be returned.


Start your return here:

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