Returning to store is super simple. Use our Store Finder to locate your nearest Matalan store. Simply bring along your item(s) and receipt, then our colleagues will sort the rest.

Items must be:

• Be unused and in their original condition (including all packaging and tags intact).

• Include delivery note filled in with the reason for the return.

Please note, we’re unable to accept returns to our Matalan Clearance Stores.

Exceptions apply – please see below for more details.

Electrical goods and large home items* cannot be returned to stores and must be arranged for collection. For more information, please contact Customer Services.

Exemption to refund policy

There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.

Please note: the below list applies to both in-store and online purchases.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:

• Pierced earrings

• Cosmetics/fragrances

• Hats

• Hair accessories

• Duvets

• Duvet covers

• Pillows

• Mattresses

• DVDs

• Confectionery

• Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)

• Control wear

• Hosiery

• Swimwear (unless the hygiene strips and tags are still in place)

Gift vouchers are non-refundable and cannot be exchanged for cash. This does not affect your statutory rights