About Matalan

From the day Matalan started back in 1985, to today, over 30 years on, Matalan’s mission has always stayed the same; to provide outstanding quality and value for modern families. Matalan takes time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust Matalan with their family budgets - to provide the range, style, quality and value that enable them to run a happy family home. As a leading UK and International omni-channel retailer ranging from womenswear and menswear to homeware and furniture; Matalan offers something for all. As of April 2019, Matalan has an impressive 230 UK stores and 30 International franchise stores within Europe and the Middle East, supported with a rapidly growing online channel.

Matalan’s locations, late night openings, convenient parking, 'everything under one roof' offering and free click and collect service are just some of the reasons why our customers love shopping at Matalan.

Supporting communities and charities is important to Matalan, with a particular focus on NSPCC and Alder Hey Children’s Hospital Charity. As a successful family focused business, Matalan wants to make a difference to people’s lives and give something back, raising funds and awareness of the great work these charities do.

Customer Queries

Need help? Give our friendly customer service team a call or email. You can also catch us on our Facebook page.

Call: 0333 0044444 Monday - Sunday 8am- 6pm

Email: cs@matalanonline.co.uk

Alternatively, you can write to us at:

Website Customer Services, Matalan, Perimeter Road, Knowsley Industrial Estate, Kirby, Knowsley, L33 7SZ

Press Enquiries

For all consumer press and retail trade enquiries about Matalan products or campaigns please contact press@matalan.co.uk

For all corporate press enquiries about Matalan, please contact our corporate PR agency FTI Consulting: matalan@fticonsulting.com / 020 3727 1000

Sustainability and CSR Enquiries

For Sustainable queries please contact Ramesh Ramalingam Sustainableteam@matalan.co.uk

For board updates on sustainability and CSR please contact David Mellett Mellett_D@matalan.co.uk

Corporate Publications

For all of the Matalan Press Releases and financial results, please click here Matalan Corporate Publications

For all press enquiries about corporate/financial matters, please contact corporate PR agency FTI Consulting: matalan@fticonsulting.com / 020 3727 1000

International Stores

As of April 2021, Matalan has an impressive 230 UK stores and 50 International franchise stores within Europe, Middle East and Africa, supported with a rapidly growing online channel.

Matalan operate stores successfully internationally with numerous stores throughout the Middle East, and other territories, if you have retail experience and want to join our growing International Family we would love to hear from you.

For all International & Franchise enquiries please contact Sadia Alam. Email: alam_s@matalan.co.uk

MATALAN INTERNATIONAL, FAO :- Ms Sadia Alam, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ

Halloween Dress-Up Testing

At Matalan we are always listening to our customers and we asked parents whether they check the safety information labels before buying Halloween costumes or accessories for their children. Almost 80% of the people we asked said that they did. We wanted to let all of our customers know that we ensure all of our children's dress up products (including our Halloween dress-up range) to pass additional Flammability Testing.

This additional testing procedure means that our children's dress-up products go through rigorous testing before they make it onto our shelves and into your homes (or out and about while trick or treating!) Our message this Halloween is to have fun by staying safe and playing safely. Make sure children know the risks of candles or naked flames, including sparklers and tea lights used in pumpkins and supervise them so that they play safely.

We also recommend using LED lights instead of candles as they offer the same spooky effect and are a great safe alternative that can be used every year.


The world of fashion never stands still. And neither does Matalan. For those with energy, spirit and drive there's never been a better time to join us.

Visit the Matalan Jobs site today.

Bangladesh Update

Please click the attached link to read our update on Bangladesh.

Bangladesh Update.

Ethical Sourcing Policy

At Matalan we take our responsibility to provide customers with clothing products that have been produced ethically very seriously. You'll find the details of how we do this here...

Ethical Sourcing Policy.

Environmental Policy

At Matalan we recognise our responsibility to minimise the potential for causing harm to the environment and strives to sustain and improve the environment through the careful consideration of design, selection of materials and operational procedures. You'll find the details of how we do this here...

Environmental Policy.

Become an Affiliate

The Matalan affiliate programme is a rewarding programme no matter what interests you, fashion for women or men, stuff for the home or school clothes for the kids.


The Matalan site to be accessible and usable by as many people as possible. So if you have any difficulties in using our site, please let us know so that we can improve...


Gift Vouchers

If you're stuck for ideas on what to buy then gift vouchers are a great option. They're available to buy all year round at your local store.

Business Update

Detail on our 2017 Gender Pay Gap can be found below. For further information please contact: press@matalan.co.uk


Detail on our 2018 Gender Pay Gap can be found below. For further information please contact: press@matalan.co.uk


Detail on our 2020 Gender Pay Gap can be found here View Here.

Detail on our 2021 Gender Pay Gap can be found here View Here.

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