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TERMS & CONDITIONS OF SUPPLY



Company


This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.


These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.


You should print a copy of these Terms or save them to your computer for future reference.


We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.


These Terms, and any Contract between us, are only in the English language.


1 Information About Us


1.1 We operate the website www.matalan.co.uk. We are Matalan Retail Limited, a company registered in England and Wales under company number 02103564 and with our registered office at Perimeter Road, Knowsley Industrial Park, Knowsley, Liverpool L33 7SZ, UK. Our VAT number is 534588616. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


1.2 Contacting us: (a) To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to print off and complete the cancellation form on our website and upload this using the messaging option on our Help Centre. You can contact our Customer Services team using theHelp Centre


Your cancellation is effective from the date you send the letter to us.


(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by using the Help Centre.

(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.


2 Our Products


2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.


2.2 The packaging of the Products may vary from that shown on images on our site.


2.3 We try to get Product descriptions, pricing and specifications right, but specifications may change and we reserve the right to withdraw or substitute items if necessary. Products are subject to availability, while stocks last and may be available in selected stores only.


3 Use Of Our Site


Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.


4 How We Use Your Personal Information


We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.


5 Age Restrictions


5.1 If you are a consumer, you may only purchase Products from our site if you are at least 16 years old.


5.2 Certain Products on our site can only be purchased if you satisfy the legal age requirement of 18 for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site. Any items marked as 'Age Restricted Item. Please refer to Terms & Conditions*' are not for sale to people under the age of 18. By placing an order for these products, you declare that you are 18 years of age or older. These items must be used responsibly and appropriately.


6 How The Contract Is Formed Between You And Us


6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.


6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.


6.3 Our acceptance of your order will take place when we e-mail you with confirmation that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. Products are subject to availability, and sometimes they may go out of stock before your order has been processed. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.3, we will inform you of this by e-mail and we will not process that part of your order which deals with the Product. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged as soon as possible, in the case of an Order with multiple Products we will refund only that element of the order which relates to the price of the Product and we will not refund the delivery costs. Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items.


7 Our Right to Vary These Terms


7.1 We amend these Terms from time to time.


7.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.


7.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.


7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.


8 Your Right of Return and Refund


8.1 If you are a consumer and purchase items online, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards office.


8.2 However, for reasons of health, hygiene, safety and copyright, this cancellation right does not apply in the case of: (a) Pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVD’s (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place).


(b) sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them. (c) any Products which become mixed inseparably with other items after their delivery.


8.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:



Your Contract End of the cancellation period
Your contract is for a single product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the goods. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the goods on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your contract is for either of the following: one product which is delivered in instalments on separate days. Multiple products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the goods or the last of the separate goods ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your goods or the first of your separate goods on 10 January and the last instalment or last separate goods on 15 January you may cancel in respect of all instalments and any or all of the separate goods at any time between 1 January and the end of the day on 29 January.
Your contract is for the regular delivery of a product over a set period. The end date is 14 days after the day on which you receive the first delivery of the goods. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of goods to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all goods to arrive during the year.


8.4 To cancel a Contract, you just need to let us know that you have decided to cancel. You can do this by completing the cancellation form and sending it to us by email though the Help Centre or post to Matalan Retail Limited of Perimeter Road, Knowsley Industrial Park, Knowsley, Liverpool L33 7SZ, UK . If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.


8.5 If you cancel your Contract we will: (a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information about what handling is acceptable.


(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.


(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below: (i) if you have received the Product and we have not offered to collect it from you: 14 working days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.8.


(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 working days after you inform us of your decision to cancel the Contract.


8.6 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.


8.7 We will refund you on the payment method used by you to pay. If the card you used to pay with expires before the refund is made please call us to give us your new card details.

Where a purchase has been made using a gift card or a combination of a gift card and another method of payment, any refund will be assigned to the gift card with which you made the purchase in the amount paid using the gift card before a refund is assigned to the other method of payment used.


8.8 If a Product has been delivered to you before you decide to cancel your Contract (a) then you must return it to us without undue delay and in any event not later than 28 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back or return it to us in-store. Please note that we do not offer an exchange service by post. Please see our Returns page headed Returns by Post for our returns address and how to arrange a return.


(b) unless the Product is faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection from our usual carrier.


8.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


9 Delivery


9.1 We will contact you with an estimated delivery date, which will be within 30 days after the date you place your order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 for our responsibilities when this happens. If no one is available at your address to take delivery, where possible our couriers will leave the parcel in a safe place or with a neighbour, if neither of these options are available our courier will leave a card explaining what the next step is in the delivery process.


9.2 Delivery of an order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.


9.3 You own the Products once we have received payment in full, including all applicable delivery charges and the Products have been delivered to you, as set out in clause 9.2 above.


9.4 Sometimes, one or more of the Products you order may not be available when we pick your order, because the item has gone out of stock, for example. If we are unable to supply you a Product, we shall contact you as set out in clause 6.3 above.


9.5 If we miss the 30 day delivery deadline for any Products then we may cancel your order straight away and refund you any sums you have paid to us for the cancelled Products and their delivery.


9.6 If you do not wish us to cancel your order straight away, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline following which we will refund any sums you have paid to us for the cancelled Products and their delivery within 14 working days of your order being cancelled.


9.7 If you do choose to cancel your order for late delivery under clause 9.5 or clause 9.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.


9.8 For all Delivery Options: Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items. You will not be charged for anything we do not send to you. Our deliveries are made by Evri. Evri deliveries operate between the hours of 8am and 8pm, Monday to Friday.


If you aren’t in when we call to deliver we won’t always need a signature, we can leave it with a neighbour or in a safe place for you.


Whilst we are able to deliver to your work address, remember that these orders may take slightly longer to get to you. But be sure we'll do everything we can to get it there as soon as possible.


9.9 Please note our Next Day Delivery service is not available on selected items due to their size or weight. Products that this affects are:

  • Hyacinth drawer Units
  • Plastic drawers (storage)
  • Large Storage boxes
  • Mirrors
  • Large Photo Frames
  • Narrow wooden Units
  • Rugs
  • Large Luggage
  • Lighting


Each product affected will have this restriction presented on the product page too. We are sorry for any inconvenience this causes you.


9.10 For Click & Collect orders: your order will arrive to the store of your choice within 3 to 5 working days. Once your Click & Collect order has arrived at your store, we will send you a confirmation email and text message when your order is ready to collect. Simply bring a copy of your email as proof of purchase.


If you have not collected your order after 7 days, we’ll send you a reminder, and again after 10 days. If we get to 15 days we will refund your money and return the order.


Please note, if you are using our Click & Collect service for the below stores, it may take a little longer for the store to receive your order.

  • Inverness
  • Boucher Road
  • Craigavon
  • Newtownabbey
  • Londonderry
  • Elgin
  • Newtownards

10 No International Delivery


Unfortunately, we do not deliver to addresses outside the UK.


11 Price of products and delivery charges


11.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.


11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.


11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.


11.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.


11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the Products to you at the incorrect (lower) price.


12 How To Pay


12.1 You can only pay for Products using a debit card, credit card, Apple Pay, Paypal or Klarna. We accept the following cards: Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro.


12.2 Payment for the Products and all applicable delivery charges is in advance. When you order Products online and pay by card, we will not charge your debit card or credit card until the earlier of when we dispatch your order or the sixth day after you place your order. If you pay by Apple Pay or Paypal we will deduct the funds immediately. For online orders placed in store, payment will be taken at the time the order is placed.


13 Manufacturer Guarantees


13.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.


13.2 A manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


14 Our Liability


14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.


14.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


14.3 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence;


(b) fraud or fraudulent misrepresentation;


(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);


(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and


(e) defective products under the Consumer Protection Act 1987.


15 Events outside our control


15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.


15.2 An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.


15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and


(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.


16 Other Important Terms


16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.


16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of any guarantee offered with the Product, if there is one, as provided for in clause 13.1, to the recipient of the gift without needing to ask our consent.


16.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, if there is one, at as provided for in clause 13.1, but we and you will not need their consent to cancel or make any changes to these Terms.


16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


16.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.


16.7 If you have a complaint, our complaints handling policy is that your complaint is picked up within 24 hours of it being lodged with us and investigated at the appropriate level within our organisation. We offer no guarantees whatsoever in relation to how long it will take to resolve your complaint.


16.8 We act on behalf of DCK Concessions Limited and we sell their jewellery goods online via our website on their behalf. Their registered office is at DCK House, Station Court, Radford Way, Billerica CM12 0DZ.


Additional terms for Swift Furniture, Virgin Experience Days and curtains or cushions from the Laurence Llewelyn-Bowen, Fusion or Curtina ranges


Should you purchase a Virgin Experience, Swift furniture and/or something from our range of curtains and cushions, the following shall be deemed to be incorporated into the Terms. Where any differences exist between the Terms for the below products, the below Terms will take precedence over any conflicting Terms.


Payment


You can only pay for Products using a debit card, credit card, Paypal or Apple Pay on Apple devices. We accept the following cards: American Express, Visa and MasterCard.


Payment for the Products and all applicable delivery charges is in advance. All funds are taken from your chosen payment method when you place your order.


Product Descriptions


We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.


Natural products may show some colour variation. To the extent permitted by law, we accept no liability associated with such variations.


Any information on the Website and in other media regarding sizing, weights, capacities, specifications, dimensions and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any Product you require, we recommend that you contact us prior to placing an order and/or purchasing a Product.


If your order includes Products that are made according to measurements you provide us, please ensure these measurements are correct and accurate as your right of return as set out in these Terms will not be available unless the Products are faulty or incorrectly delivered.


Product Dimensions


Furniture Please check the dimensions of your chosen furniture item to ensure it will fit through ALL doors, hallways, up or down stairs, and round tight corners to its final destination. Once you have selected your item and are ready to place your order, we will provide details of the estimated timescale for delivery


Curtains and Cushions We encourage you to measure your window correctly ahead of your purchase to ensure you get the right size.


Returns & Cancellations


Please see our Returns page for more details about returns and cancellations.


Delivery


Please see our Delivery page for more details about delivery.


Virgin Experience Days Delivery charge is £3.95 or FREE for orders over £50. Unfortunately, we do not currently deliver to addresses in Northern Ireland, the Isle of Man, the Isle of Wight and any other locations outside of mainland Great Britain.


Curtains & Cushions Delivery charge is £3.95 or FREE for orders over £50. Unfortunately, we do not currently deliver to addresses in Northern Ireland, the Isle of Man, the Isle of Wight and any other locations outside of mainland Great Britain.


Swift Furniture Delivery charge is £10 for large items. Unfortunately, we do not currently deliver to addresses in Northern Ireland, the Isle of Man, the Isle of Wight and any other locations outside of mainland Great Britain. Due to COVID-19 safety procedures, furniture will be delivered to the front hallway of your home, not to the room of your choice as normal, and cannot be unpacked by the delivery team.


Manufacturer Guarantees


Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.


A manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


Installation


All Swift bedroom furniture is delivered ready-assembled. Due to COVID-19 safety procedures, furniture will be delivered to the front hallway of your home, not to the room of your choice as normal, and cannot be unpacked by the delivery team. Please see our furniture delivery details for more information.


Lead Times


Please see our Delivery page for more details about delivery.


Virgin Experience Days Items will be delivered within 3 to 5 working days.


Curtains & Cushions Items will be delivered within 3 to 5 working days.


Swift Furniture Items will be delivered within 25 to 35 working days.


Faulty Items


Please see our Returns page for more details about returns and cancellations.


Business Customers


If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.


These Terms and any document expressly referred to in them, including, without limitation, our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.


You acknowledge that in purchasing Products from us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.


You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.


Our Liability if you are a Business


This Term only applies if you are a business customer.


(a) Nothing in these Terms limits or excludes our liability for:


(i) death or personal injury caused by our negligence;


(ii) fraud or fraudulent misrepresentation;


(iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or


(iv) defective products under the Consumer Protection Act 1987.


(b) Subject to liability for which no exclusion is not permitted, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:


(i) any loss of profits, sales, business, or revenue;


(ii) loss or corruption of data, information or software;


(iii) loss of business opportunity;


(iv) loss of anticipated savings;


(v) loss of goodwill; or


(vi) any indirect or consequential loss.


(c) Subject to liabilities which cannot be capped, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Products.


(d) Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes


Our Liability if you are a Consumer


If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.


We are supplying you the Products for domestic and private use only. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We do not in any way exclude or limit our liability for:


(i) death or personal injury caused by our negligence;


(ii) fraud or fraudulent misrepresentation;


(iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);


(iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and


(v) defective products under the Consumer Protection Act 1987.


Promotions


Matalan reserves the right to amend or withdraw a discount code at any time without notice. Matalan reserves the right to not accept codes that it considers are invalid, fraudulent or out of date. All offers are subject to stock availability. To redeem this offer online, enter your code at checkout. Only one voucher may be used per customer online. It cannot be combined with any other discount or offer including goods in the sale and chairs. Matalan reserves the right not to apply discount where it suspects fraudulent use. Cannot be redeemed in store. Not valid for cash or cash equivalent. No adjustments on previous purchases. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.


Unfortunately, our promotions exclude the following brands:


Curtina, Fusion, Virgin Experience Days, Laurence Llewelyn Bowen, Appletree Boutique, Appletree Kids, Premier Decorations, Laurence Llewelyn-Bowen, Tower, Outsunny, Swift, Origins, Lloyd Pascal, Coast And Country, Appletree Loft, Appletree Style, Homemaker, Appletree, By Caprice, Xootz, Clair de Lune, East Coast, Kaikoo, Call Of Duty, Liverpool, Chelsea, Arthouse, Muriva, Red Kite, Darcy James, Inlight, Dreambaby, Drift, Relay, Interiors Direct, Angelcare, Pabobo, Catherine Lansfield, Muriva Couture, Celestia, Turner Bianca, Character World, Riva Home, Julian Bowen, Hush Puppies, Farah, JDY, Mamalicious, Ivory Rose, Hype, Jack & Jones, Kids Only, Wrangler, Lee, Craghoppers, Elle Sport, Trespass, Ben Sherman, Start Rite, Novo, Rocket Dog, Pineapple, Clarks, Girls On Film, Little Mistress, In The Style,Furn, Hoem, Paoletti, Sassy B, Pineapple Elephant, LPD furniture, Julian Bowen, Glow, BHS, Cosatto, Bianca Fine Linens, Born To, Bedlam, Style Lab, Drift, Little Furn, Soiree, Arthouse, The Linen Yard, Blue Vanilla, Pink Vanilla, Yumi and Mela, Brand Threads, Where's That From, Quiz


20% off £40 - Full price items only.

On Monday 26th of February until Thursday 29th of February 2024 thisvoucher entitles you to 20% off full price items when youspend £40 or more in a single transaction in store, online at matalan.co.uk or on the Matalan APP. The voucher can be redeemedbyinserting the code specified into the promo box at checkout, when completing the transaction online, or by presenting the barcode atthe till point in stores. The discount is non-transferable and cannot be used in conjunction with any other offer or discount, includingstaff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery,household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories,school uniform, clothing or products being sold to raise funds for charity or in Matalan Clearance stores. This voucher also cannot beused on selected brands, please visitwww.matalan.co.uk/customer-services/terms for the full list of excluded brands. Only onevoucher per transaction. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZOnlyone voucher per transaction. No cash or other alternative will be given. This offer may be amended or withdrawn at any time at thePromotor’s discretion. Your statutory rights as a consumer are not affected. The promoter is: Matalan Retail Limited, PerimeterRoad, Knowsley Industrial Park, Liverpool L33 7SZ


Random acts of kindness day - Win your basket

**Entrants must be 18 years or older. Enter on 17/02/24 from 00.01 until 23.59 only. Exclusive to Matalan Me members.

  1. This Promotion is only open to Matalan Me Card holders who are over 18 years old, excluding employees of the Promoter (including staff in stores), their relatives and anyone professionallyconnected with this promotion.​

  2. Any Matalan Me Card holder who shops in store or online and uses their Matalan Me Card or App will be automatically entered into a prize draw to win the value of their in-store shoppingbasket if shopping in-store (“Store Prize Draw”) or the value of one online order (“Online Prize Draw”), up to a value of £500.​

  3. Over 200 customers will win their basket on 17th February 2024 from 00.01 until 23.59 only.​

  4. Winners will be selected at random.​

  5. "); border-bottom: 1px solid transparent; background-size: 3px; vertical-align: 0.0933333px; line-height: 0px; position: relative;">In order to be entered into the Online Prize Draw the entrant must have provided (whether when entering these prize draws or previously) either a valid telephone number or valid emailaddress by which the Promoter may contact the entrant.​

  6. "); border-bottom: 1px solid transparent; background-size: 5px; vertical-align: 0.0933333px; line-height: 0px; position: relative;">is: customers may win a discount of up to 100% of the value of their basket, up to the value of £500.​The prize for the Store Prize Draw

  7. "); border-bottom: 1px solid transparent; background-size: 5px; vertical-align: 0.0933333px; line-height: 0px; position: relative;">is: customers who use their Matalan Me Card to shop online or via the app may win a discount of up to 100% of the value of their basket (one ordernumber) up to the value of £500. Winners will be notified via phone, email or post. Customer Services will process a refund to the winners in the form of a bank credit.​The prize for the Online Prize Draw

  8. There is no restriction on the number of times a Matalan Me holder can enter the Prize Draw.​

  9. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of theirwin and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.​

  10. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.​

  11. "); border-bottom: 1px solid transparent; background-size: 3px; vertical-align: 0.0933333px; line-height: 0px; position: relative;">as a result of its negligence​"); border-bottom: 1px solid transparent; background-size: 3px; vertical-align: 0.0933333px; line-height: 0px; position: relative;">as a result of entering the Prize Draw or accepting a prize or foryour email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death,personal injury, fraud or fraudulent misrepresentationThe Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you

  12. The Promoter reserves the right to vary the terms and conditions of the Prize Draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prizesare non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.​

  13. The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.​

  14. This promotion is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.​

  15. The winner of the prize will be contacted by the Promoter by email, telephone or post. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details onhow to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw will be run again.​


Rosie Jeggings flash offer

* Flash offer on Rosie Jeggings - black - full length only. In store only. While stocks last. Ends store closing time, Saturday 17th February. One per customer. Please seeReturns Policy & Order Cancellation Procedure – Matalan for our returns policy.


15% off selected School

*Selected lines only. Discount off original selling price and subject to availability. Now online & via the app.Excludes Stores. For exchange and refund policies please go to matalan.co.uk/customer-services/returns-cancelations


Character Shop Flash Offer.

*While stocks last. In store only. Ends store closing time, Tuesday 13th February 2024. One Elsa and/or one Harry Potter costume per customer. Please seeReturns Policy & Order Cancellation Procedure – Matalan for our returns policy.

FREE Standard Click & Collect Delivery 00:00AM Friday 9th February 2024 - 23:59PM Sunday 11th February 2024. Excluding Sale & Clearance, selected brands, selected luggage and large homeware items. Discount applies when code DELIVERY is entered at checkout.


Up to 30% off*​ 100s of women’s styles​All knitwear, jeans, lingerie & more!​

*Selected lines only. Discount off original selling price and subject to availability. Now on in stores, online &via the app. For exchange and refund policies please go tomatalan.co.uk/customer-services/returns-cancelations

Up to 20% off 100s of branded lines​

​*Selected lines only. Discount off original selling price and subject to availability. Now online & via the apponly. Excludes Stores. For exchange and refund policies please go to matalan.co.uk/customer-services/returns-cancelations

20% OFF SELECTED LUGGAGE​ INSTORE | ONLINE | APP

*Selected lines only. Discount off original selling price and subject to availability. Now on in stores, online &via the app. For exchange and refund policies please go tomatalan.co.uk/customer-services/returns-cancelations


Valentines Day​ 20% off selected gifts lines​Instore | Online | App

*Selected lines only. Discount off original selling price and subject to availability. Now on in stores, online & via the app. Forexchange and refund policies please go to matalan.co.uk/customer-services/returns-cancelations

20% off Winter Warmers Online Only​

*Selected lines only. Discount off original selling price and subject to availability. Now online & via the app.Excludes Stores. For exchange and refund policies please go to matalan.co.uk/customer-services/returns-cancelations

Free Delivery

FREE Standard Delivery 8:00 AM Saturday 20th January 2024- 08:00 PM Sunday 21st January 2024 when you spend over £19.99. Excluding Sale & Clearance, selected brands, luggage and large homeware items. Discount applies when code DELIVERY is entered at checkout.

Up to 50% off Christmas

*Selected lines only. T&Cs apply. Discount off original selling price - Selected lines only and subject to availability. Now on in stores, online & app. Excludes Matalan Clearance Stores, cafe and totally toys. We are happy to exchange or refund in vouchers for sale items returned within 28 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased including all packaging. Without a receipt we will exchange or refund in vouchers at the last known selling price.

20% off when you spend £40 or more

The voucher entitles you to 20% off full price items when you spend £40 or more in a single transaction online at matalan.co.uk or on the Matalan APP. The voucher is not valid in any Matalan store. The voucher can be redeemed by inserting the code specified into the promo box at checkout, when completing the transaction online. The voucher is non transferable and cannot be used in conjunction with any other offer, including staff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories, school uniform, clothing or products being sold to raise funds for charity or in Matalan Clearance stores. This voucher also cannot be used on selected brands, please visit www.matalan.co.uk/customer-services/terms for the full list of excluded brands. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ

20% off £40 online only

The voucher entitles you to 20% off full price items when you spend £40 or more in a single transaction online at matalan.co.uk or on the Matalan APP. The voucher is not valid in any Matalan store. The voucher can be redeemed by inserting the code specified into the promo box at checkout, when completing the transaction online. The voucher is non transferable and cannot be used in conjunction with any other offer, including staff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories, school uniform, clothing or products being sold to raise funds for charity or in Matalan Clearance stores. This voucher also cannot be used on selected brands, please visit www.matalan.co.uk/customer-services/terms for the full list of excluded brands. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ


£10 off £50 online only

The voucher entitles you to £10 off full price items when you spend £50 or more in a single transaction online at matalan.co.uk or on the Matalan APP. The voucher is not valid in any Matalan store. The voucher can be redeemed by inserting the code specified into the promo box at checkout, when completing the transaction online. The voucher is non transferable and cannot be used in conjunction with any other offer, including staff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories, school uniform, clothing or products being sold to raise funds for charity or in Matalan Clearance stores. This voucher also cannot be used on selected brands, please visitwww.matalan.co.uk/customer-services/terms for the full list of excluded brands. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ

Our Terms & Conditions – Matalan

Read our Terms & Conditions of Supply including the Returns & Refunds procedure and our Delivery information


Buy Any 4 Suits & Get The Cheapest Free

*Buy any 4 suits (matching blazers & Trousers OR matching blazers, waistcoats & trousers) and get the cheapest suit free. Subject to availability. Offer available online & via the app. Excludes stores. Valid on full price purchases only. This offer is not available in combination with any other discount, voucher or promotion. Eligible products must be purchased in one transaction and have the same delivery address for promotion to apply. We are happy to exchange or refund items returned within 28 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased, including all packaging. If you return individual item(s) bought as part of a multi item purchase in this promotion you will be refunded the full price of the item(s) less a pro–rata proportion of the overall discount received in relation to the multiple items bought.

Kids 3 for 2

*Selected lines only and subject to availability. Now instore, online & via the app. We are happy to exchange or refund items returned within 28 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased, including all packaging with the exception of underwear. If you return a single item bought as part of a multi item purchase in this promotion you will be refunded the full price of the item less a pro–rata proportion of the overall discount received in relation to the multiple items bought.

Up to 50% off Sale. Now on in store, online & via the APP

Standard Sale T&Cs *Selected lines only. T&Cs apply. Discount off original selling price - Selected lines only and subject to availability. Now on in stores, online & app. Excludes Matalan Clearance Stores, cafe and totally toys. We are happy to exchange or refund in vouchers for sale items returned within 28 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased including all packaging. Without a receipt we will exchange or refund in vouchers at the last known selling price.


20% off £50 In Store & Online

The voucher entitles you to 20% off full price items when you spend £40 in a single transaction in store or online at matalan.co.uk. The voucher can be redeemed by inserting the code specified into the promo box at checkout, when completing the transaction online, or by presenting the barcode at the till point in stores. This voucher is non-transferable or reusable and cannot be used in conjunction with any other offer, including staff discount. You cannot use this voucher to buy gift vouchers/cards, books, DVDs, sunglasses, fragrance, confectionery, household cleaning products, toiletries, curtains, furniture, Virgin Experience Days, Totally Toys, Card Factory, Claire’s Accessories, Men's Suiting, clothing or products being sold to raise funds for charity, or in Matalan Clearance stores. This voucher also cannot be used on selected brands, please visit www.matalan.co.uk/customer-services/terms for the full list of excluded brands. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ

Up to 50% off hundreds of Totally Toys

Discount off original selling price - Selected lines only and subject to availability. Now on in selected Totally Toys stores. The promotion is not available online or on the Matalan APP. We are happy to exchange or refund in vouchers for sale items returned within 28 days of purchase if they are returned with the original receipt and in the condition they were purchased including all packaging. Without a receipt we will exchange or refund in vouchers at the last known selling price


Mens Multibuys

*Selected lines only and subject to availability. Now online & via the app. Excludes stores. We are happy to exchange or refund items returned within 28 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased, including all packaging with the exception of underwear. If you return a single item bought as part of a multi item purchase in this promotion you will be refunded the full price of the item less a pro–rata proportion of the overall discount received in relation to the multiple items bought.

Kids 2 for £12

*Selected lines only and subject to availability. Now on in stores, online & via the app. Excludes Matalan Clearance Stores. We are happy to exchange or refund items returned within 28 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased, including all packaging. If you return a single item bought as part of a multi item purchase in this promotion you will be refunded the full price of the item less a pro–rata proportion of the overall discount received in relation to the multiple items bought.

3 for 2 mix & match on selected kidswear

*Cheapest item free. Selected lines only and subject to availability. Now on in stores, online & app. Excludes Matalan Clearance Stores. If you return a single item bought as part of a multi item purchase in this promotion you will be refunded the full price of the item less a pro–rata proportion of the overall discount received in relation to the 3 items bought.

3 for 2

*Selected lines only, cheapest item free

Special Buys*

*Original selling price, selected lines only.

Voucher codes

£20 off £150 Voucher Code

The voucher code entitles you to the discount specified and must be used in a single transaction online at matalan.co.uk. The voucher can be redeemed by inserting the code specified into the promo box at checkout when completing the transaction online. This voucher is non transferable or reusable and cannot be used in conjunction with any other offer, promotion or discount (including sale items), any discount schemes (including staff discount), sunglasses and fragrance. Only one voucher per transaction. If you return a single item bought as part of a multi item purchase using this voucher you will be refunded the full price of the item less a pro–rata proportion of the discount given by the voucher. The promoter is: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ.


Rewards Prize Draws


Matalan Me Rewards Christmas Gonk’s Prize Draw

  1. Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.

2. Entrants to this prize draw must be residents of England, Scotland, Wales, Northern Ireland, the Channel Islands or the Isle of Man and must be aged 18 years or over. Employees and officers of Matalan Retail Limited, or any organisation professionally involved with the prize draw (or in each case, their close relatives) are not eligible to enter, which includes in-store staff.

How to Enter

3. The prize draw will be hosted athttps://www.matalan.co.uk/reward-prize-draws/christmas-gonks.list

4. In order to be entered into the draw the entrant must have provided (whether when entering this prize draw or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.

5. Entries will be accepted between 13th November – 29th November 2023 with the hidden winning word. Entries after 29th November 2023 will not be accepted.

6. No purchase necessary.

Selecting the Winner

7. The prize draw will take place within 14 days of 29th November 2023.

8. The winner will be selected at random and notified within 14 days of 29th November 2023.

9. The winner will be contacted by the Promoter by email or telephone. The winner must claim their prizes within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and another winner will be selected from the valid entries.

The Prize

10. The prize winner will win £500 of Matalan vouchers:

11. The prize is non-transferable and may not be exchanged for cash.

12. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.

13. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

14. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.

15. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so

16. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

17. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts. The Promoter of this prize draw is Matalan Retail Limited of Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ

Gift Card and E-Gift Card

You can check the balance of a Gift Card by scanning the QR code on the back of the card (not applicable to E-Gift Cards) or by contacting customer services using the Help Centre.

  • Gift cards are available to purchase in our stores. Gift Cards and E-Gift cards are also available to purchase at www.matalangiftcards.co.uk.
  • Gift Cards and E-Gift Cards can be redeemed at all participating Matalan stores within the UK or online at www.matalan.co.uk as full or part payment towards our products
  • When using a Gift card or E-Gift Card as full or part payment towards our products, the value/amount paid for your purchase will be deducted from the balance on the Gift card or E-Gift Card. Gift cards and E-Gift Cards cannot be exchanged for cash or vouchers. We do not give change or refunds on Gift cards or E-Gift Cards. Any remaining balance on a Gift Card or E-Gift Card can be used against future purchases provided that the card has not expired.
  • If any product purchased with a Gift Card or E-Gift Card is subsequently exchanged for a product at a lower price or is refunded, any money owing will be refunded back to the Gift Card or E-Gift Card or alternatively a Refund Card will be issued (see terms for Refunds Cards below).
  • The Gift Card is not for resale and cannot be exchanged for cash or vouchers. Gift Cards are non-refundable. Please protect your card and treat it as cash; we cannot replace lost, stolen or damaged cards.
  • Gift Cards purchased in a Matalan store can be activated with a minimum value of £1 and have a maximum limit of £500.
  • Gift Cards and E-Gift Cards purchased online must have a minimum value of £10 and have a maximum limit of £500 for Gift Cards and £200 for e-Gift Cards.
  • Gift Cards purchased in a Matalan store will be valid for 24 months from the date of activation and any remaining balance will be cancelled on expiry of the validity period.
  • Gift Cards and E-Gift Cards purchased online will be valid for 24 months from the date of last use and any remaining balance will be cancelled on expiry of the validity period.
  • Please treat the Gift Card or E-Gift Card as cash. Matalan Retail Ltd will not accept liability for lost, stolen or damaged Gift Cards. Matalan Retail Ltd is not responsible for any unauthorised use of the Gift Card or E Gift Card.
  • Matalan Retail Ltd, reserves the right to refuse to accept a Matalan Gift Card or E-Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud
  • Matalan Gift Cards and E-Gift Cards are not cheque guarantee, credit or charge cards. Matalan Gift Cards and E-Gift Cards are not Matalan Reward Cards and do not in themselves entitle you to any of the benefits of a Matalan Reward Card.
  • There is no right to cancel an online order for a Gift Card or E-Gift Card once the Gift Card or E-Gift Card has been spent in full or part.
  • Matalan Retail Ltd, reserves the right to amend the terms and conditions on the Gift Card and/or E-Gift Card at any time and to take appropriate action, including cancellation of the card if, at its discretion, it deems such action necessary. This does not affect your legal rights.
  • By activating a Gift Card or E-Gift Card you accept and agree to these terms and conditions.


Refund Card


You can check the balance of a Refund Card by scanning the QR code on the back of the card or by contacting customer services using the Help Centre.

  • Refund Cards can be redeemed at all participating Matalan stores within the UK or online at www.matalan.co.uk as full or part payment towards our products.
  • When using a Refund Card as full or part payment towards our products, the value/amount paid for your purchase will be deducted from the balance on the Refund Card. Refund Cards cannot be exchanged for cash or vouchers. Any remaining balance on a Refund Card can be used against future purchases provided that the card has not expired.
  • If any product purchased is subsequently exchanged for a product at a lower price or is refunded, any money owing will be refunded to a Refund Card.
  • The Refund Card can be activated with a minimum value of £0.01 and has a maximum limit of £500.
  • The Refund Card will be valid for 12 months after last use, after which any remaining balance will be cancelled on expiry of the validity period.
  • Please treat the Refund Card as cash. Matalan Retail Ltd will not accept liability for lost, stolen or damaged gift cards. Matalan Retail Ltd is not responsible for any unauthorised use of the Refund Card
  • Matalan Retail Ltd, reserves the right to refuse to accept a Matalan Refund Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  • Matalan Refund Cards are not cheque guarantee, credit or charge cards. Refund Cards are not Matalan Reward Cards and do not in themselves entitle you to any of the benefits of a Matalan Reward Card.
  • Matalan Retail Ltd, reserves the right to amend the terms and conditions on the Refund Card at any time and to take appropriate action, including cancellation of the card if, at its discretion, it deems such action necessary. This does not affect your legal rights.
  • By activating a Refund Card you accept and agree to these terms and conditions.


Matalan Me Rewards Terms and Conditions


Matalan Me Card


1. The Matalan Me Card may only be used by the authorised signatory and is not transferable.


2. Only those aged 16 or over may register for a Matalan Me Card and cards are restricted to one per customer.


3. Visit www.matalan.co.uk/me to register again if you have lost your Matalan Me Card or to change your contact details.


4. Your Matalan Me Card is valid at any Matalan store throughout the UK, in the app and online at www.matalan.co.uk.


5. Matalan Me Card is not a credit, debit or cheque guarantee card.


6.The Matalan Me Card is for personal use only. Use for business purposes is not permitted.


7.Matalan returns and exchange policies and Matalan’s standard terms and conditions apply as normal to all purchases made that are accompanied with your Matalan Me Card (see in store or online at www.matalan.co.uk for details).


8. Offers made to Matalan Me Card holders are subject to availability of stock in store or online whilst stocks last and some products may be available in selected sizes or stores only. Matalan reserves the right to withdraw or substitute items if necessary.


9. Matalan Me Card remains the property of Matalan Retail Limited (Knowsley Industrial Park Matalan Head Office, Perimeter Rd, Liverpool L33 7SZ) which is responsible for providing the services to you.


10. Matalan shall be entitled to amend, alter or cancel the Matalan Me Rewards Scheme, including any individual Matalan Me Card, at any time.


Matalan Me Rewards Scheme and Benefits


11. By signing up to Matalan Me Rewards you agree to the terms of our privacy policy - www.matalan.co.uk/customer-services/privacy


12. Matalan Me vouchers can only be redeemed if a Matalan Me Card or Matalan Me Reward Number is present in the transaction.


13. You must be contactable to receive news and information about Matalan Me Rewards and access to Matalan Me Rewards benefits: Exclusive Discounts, Rewards for Shopping, Shop the Sale First, Birthday Treats and Win your Basket.


14. In order to receive Birthday Treats, you must have provided your date of birth.


Win your Basket


15. This Promotion is only open to Matalan Me Card holders who are over 18 years old, excluding employees of the Promoter (including staff in stores), their relatives and anyone professionally connected with this promotion.


16. Any Matalan Me Card holder who shops in store or online and uses their Matalan Me Card or App will be automatically entered into a prize draw to win the value of their in-store shopping basket if shopping in-store (“Store Prize Draw”) or the value of one online order (“Online Prize Draw”), up to a value of £500.


17. Winners will be selected at random.


18. In order to be entered into the Online Prize Draw the entrant must have provided (whether when entering these prize draws or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.


19. The prize for the Store Prize Draw is: customers may win a discount of up to 100% of the value of their basket, up to the value of £500.


20. The prize for the Online Prize Draw is: customers who use their Matalan Me Card to shop online or via the app may win a discount of up to 100% of the value of their basket (one order number) up to the value of £500. Winners will be notified via phone, email or post. Customer Services will process a refund to the winners in the form of a bank credit.


21. There is no restriction on the number of times a Matalan Me holder can enter the Prize Draw.


22. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website and its social media. In accepting the prize, you agree to take part in such promotional activity.


23. The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.


24. The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence


25. The Promoter reserves the right to vary the terms and conditions of the Prize Draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prizes are non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.


26. The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.


27. This promotion is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.


Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.


Win your Basket Northern Ireland Voucher Scheme


28. In addition to paragraphs 16, 18 and 22-28, anyone who shops in store in Northern Ireland will be able to enter a Prize Draw to win a £50 Matalan voucher off their next basket.


29. Customers must provide their email address and Reward Number to a member of staff in store to be entered into the prize draw carried out by the Promoter within 14 days of receiving the entrants' details.


30. The winner of the prize will be contacted by the Promoter by email, telephone or post. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw will be run again.

Matalan Me Rewards; Win Your Basket

1.This Promotion is only open to Matalan Me Card holders who are over 18 years old, excluding employees of the Promoter (including staff in stores), their relatives and anyone professionally connected with this promotion.2.Any Matalan Me Card holder who shops in store or online and uses their Matalan Me Card or App will be automatically entered into a prize draw to win the value of their in-store shopping basket if shopping in-store (“Store Prize Draw”) or the value of one online order (“Online Prize Draw”), up to a value of £500.3.Winners will be selected at random.4.In order to be entered into the Online Prize Draw the entrant must have provided (whether when entering these prize draws or previously) either a valid telephone number or valid email address by which the Promoter may contact the entrant.5.The prize for the Store Prize Draw is: customers may win a discount of up to 100% of the value of their basket, up to the value of £500.6.The prize for the Online Prize Draw is: customers who use their Matalan Me Card to shop online or via the app may win a discount of up to 100% of the value of their basket (one order number) up to the value of £500. Winners will be notified via phone, email or post. Customer Services will process a refund to the winners in the form of a bank credit.7.There is no restriction on the number of times a Matalan Me holder can enter the Prize Draw.8.Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website, email and its social media. In accepting the prize, you agree to take part in such promotional activity.9.The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.10.The Promoter accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting a prize or for your email address details being incorrect or invalid which means the Promoter is prevented from contacting you. Nothing in these rules shall exclude the liability of the Promoter for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence11.The Promoter reserves the right to vary the terms and conditions of the Prize Draw at any time, or to withdraw the promotion altogether for reasons beyond the Promoter’s control. The prizes are non-transferable and cannot be exchanged. No cash alternative to the prize will be offered.12.The Promoter’s decision is final in connection with all matters arising from this promotion and no correspondence will be entered into.13.This promotion is governed by the laws of England and Wales and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.14.The winner of the prize will be contacted by the Promoter by email, telephone or post. The winner must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with the winner’s notification. If the winner fails to claim their prize within 14 days of being notified, they will forfeit their prize and the prize draw will be run again.

Promoter: Matalan Retail Ltd, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.



Data Protection


Data Protection Statement. The personal data that you register or have registered with us previously and details of your purchases using your Matalan Me Card will be used by us (1) to administer your card membership. (2) for the purposes of sending you details of Matalan Me Card Holder special offers and discounts and other Matalan promotions and products. (3) to send you details of carefully selected third party products and promotions. Any marketing will be carried out in accordance with your marketing preferences and communications will be sent via post, email, telephone or text message depending on the details you have provided to us. You can opt out of receiving marketing messages from Matalan or update your contact details at any time on the Matalan Me card website or contacting customer services via the Help Centre.


Matalan Me Voucher Terms

The below terms apply to the following offers: 10% off*, 15% off*, 20% off*, 15% off when you spend £20 or more*, 15% off when you spend £25 or more*, 20% off when you spend £30 or more* & £5 off when you spend £25 or more*

*Voucher only valid with a Matalan Me Card. You can use this voucher once in store or online. It has no cash value and is not transferable. You cannot use it in conjunction with any other offer, including staff discount. Exclusions apply to all secondary offers inside. You cannot use this voucher to buy gift vouchers/cards, Virgin Experience Days, luggage, products being sold to raise funds for charity, or in Matalan Clearance stores. If you return a multi-buy item, your refund will be reduced by a proportion of the discount given. This voucher cannot be used on selected brands or concessions.


The below terms apply to the following offers: 10% off in store only* & 20% off when you spend £40 or more in store* (till receipt)

*Voucher only valid with a Matalan Me Card. You can use this voucher once in store only. It has no cash value and is not transferable. You cannot use it in conjunction with any other offer, including staff discount. Exclusions apply to all secondary offers inside. You cannot use this voucher to buy gift vouchers/cards, Virgin Experience Days, luggage, products being sold to raise funds for charity, or in Matalan Clearance stores. If you return a multi-buy item, your refund will be reduced by a proportion of the discount given. This voucher cannot be used on selected brands or concessions.


Social media competitions


1. To enter: No purchase necessary. By submitting your entry and entering the competition you agree to these terms and conditions. To enter, follow the entry instructions as per the post. All entries must be received by the date and time stated. Entry is limited to one single entry per person. Duplicate entries or entries made via a third party are not permitted. All correct entries will be automatically entered into the prize draw.


2. The competition is only open to UK residents aged 18 or over. Employees of the promoter or their agents, families and suppliers, or anyone connected with the competition are not eligible to participate. The promoter reserves the right to refuse any entry for any reason at its discretion.


3. Winners shall be drawn at random from all correct entries and verified by an independent adjudicator. The promoter reserves the right to seek and issue publicity on behalf of the winner. By entering the competition, the winner agrees to participate in publicity as reasonably requested by the promoter.


4. The prize details will be listed online in the caption of the post. The prizes are non-transferable and cannot be exchanged. The promoter’s decision is final in connection with all matters arising from the competition and no correspondence will be entered into. The promoter accepts no responsibility, liability or any consequences whatsoever for participation in the competition.


5. The promoter reserves the right to vary these terms and conditions at any time, or to withdraw the competition altogether for reasons beyond the promoter’s control.


6. Any further terms and conditions relating specifically to a particular competition will be detailed in the post. In the event of any conflict between these terms and any additional terms, the additional terms will take priority.


7. The promoter is Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ.


Monthly 'Have your say' Reviews Prize Draw


These rules apply to the Matalan Monthly Review Prize Draw (“Prize Draw”). Any Matalan customer who writes a review of a purchased product that is published on our website (www.matalan.co.uk) that month will be automatically entered into the monthly Prize Draw to win Matalan vouchers worth £100.


This Prize Draw will run from the first day of the month until the last day of the month. All valid entries must be received by the last day of the calendar month. The Prize Draw is only open to Matalan customers and excludes employees of the Promoter, their relatives and anyone professionally connected with this promotion. This includes staff in store.


Entries will be only accepted into the Prize Draw between 00:01 am on the first day in the relevant calendar month and 23:59 pm on the last day of the calendar month. Each entry will only be entered into one monthly prize draw; no entries will roll over into a subsequent month’s prize draw.


Entrants in the Prize Draw must be a minimum of 18 years old and resident in UK at time of entry.


There is one prize available each calendar month, consisting of Matalan vouchers worth £100, which can be used to purchase Matalan goods online.


There is no restriction on the number of times a Matalan customer will be entered into the prize draw in any calendar month. Each time a Matalan customer provides a review which is published online, they will be entered into the prize draw for that month.


One winner will be drawn at random and will be contacted by the Promoter by email or telephone. Winners must claim their prize within 14 days of being notified of their win by the Promoter. Details on how to claim will be provided with winner’s notification. Any winner who fails to claim their prize within 14 days of being notified will forfeit their prize and the Prize Draw will be run again for the month in question.


The Promoter will not be held responsible for the non-receipt of any entry and cannot be held liable for system failures on the website or for any failure by third parties to fulfil their obligations or for any acts or omissions outside the control of the Promoter.


The Promoter reserves the right to refuse any entry for any reason at its absolute discretion.


Each winner will be expected to take part in reasonable publicity associated with the Prize Draw, including but not limited to the Promoter publishing each winner’s first name, date of their win and county of residence on the Promoter’s website. By entering this Prize Draw, the winner agrees to take part in publicity as reasonably requested surrounding the Prize Draw.


There is no cash alternative and the prize is non-refundable, non-exchangeable and non-transferable. If for any reason the monthly prize becomes unavailable it will be replaced with an alternative of the same or higher value.


The Promoter reserves the right to vary the terms and conditions of the Prize Draw at any time, or to withdraw the Prize Draw either in whole or in part altogether for reasons beyond the Promoters control.


The Promoter’s decision is final in connection with all matters arising from this Prize Draw and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for any person participating in this Prize Draw or the prize offered in relation to the Prize Draw. This Prize Draw is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.


By submitting a review and, in doing so, your entry to this Prize Draw, you are agreeing to abide by these terms and conditions.


Promoter: Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool L33 7SZ.


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Privacy Policy


We are committed to protecting and respecting your privacy.


This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.matalan.co.uk and/or www.matalancard.co.uk and/or downloading our app you are accepting and consenting to the practices described in this policy.


For simplicity, throughout this notice “we” and “us” mean Matalan Retail limited (Company number 02103564) of Perimeter Road, Knowsley Industrial Park, Knowsley, Liverpool L33 7SZ, UK. Under the relevant Data Protection Laws (including the EU General Data Protection Regulation), we are the data controller of the data you give to us.


1. What personal data we collect from you


We collect and process the following data about you:

  • When you shop with us in store, we process your payment card information;
  • When you make an online purchase we collect and process transaction-based data which may include your payment card information, billing/delivery address, orders and receipts, email and telephone number. We may also collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, for the purposes of fraud screening.
  • When you join our reward card Reward scheme we collect and process the information you provide including (where provided by you) your name, gender, date of birth, address, email and telephone number;
  • When we process your reward card when you buy products in a shop or online we collect and process details of your transaction history, shopping preferences and voucher redemptions.
  • When you create an online account with us we collect and process the information you provide including (where provided by you) your name, gender, date of birth, billing/delivery address, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
  • When you shop with us, we may collect and process details of your transaction history and shopping preferences including details of purchases you made, items viewed or added to your basket, voucher redemptions, brands you show interest in and, if applicable, web pages you visit.
  • When you engage with us on social media.
  • When you download or install our app.
  • When you contact us by any means with queries, complaints etc.
  • When you enter Matalan prize draws or competitions.
  • When you choose to complete any surveys we send you.
  • When you comment on or review our products and services.
  • When you fill in any of our forms. For example, if an accident happens in one of our stores, we may collect your personal data in relation to the incident.
  • When you’ve given a third party permission to share with us the information they hold about you.
  • When you use our car parks and shops which usually have CCTV systems operated for the security of both customers and us. These systems may record your image during your visit.
  • Some of our car parks also have automatic number plate recognition system which may record your car number plate to assist in managing the car park.
  • Details of your interactions with us through our contact centres, in store, online or by using one of our apps


2. How we collect personal data


We collect personal data from you by the following means:


Information you give us. You may give us information about you by: entering into transactions, opening an account on our site www.matalan.co.uk (our site), filling in forms or providing information in store, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when:

  • You purchase goods in store or online;
  • Register an online account on www.matalan.co.uk and/or www.matalancard.co.uk;
  • Download the Matalan App;
  • Register to our reward card Reward scheme;
  • Search for a product;
  • Participate in discussion boards or other social media functions;
  • Enter a competition, promotion or survey; and
  • When you report a problem with our site.


The information you give us may include your name, address, e-mail address and phone number, debit or credit card information, personal description and photograph.

  • If you choose to create an account or join our reward card Reward scheme, you will be able to manage your personal data online via www.matalancard.co.uk. If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please contact Customer Services.
  • With regard to each of your visits to our website we may automatically collect the following information:
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie
  • policy.
  • We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.
  • Your image may be recorded on CCTV when you visit one of our stores or car parks.
  • Your car number plate may be recorded at some of our car parks to manage parking restrictions.


3. How we use your personal data


We may collect and process your personal data for a number of reasons including:


3.1 Consent

  • Where we have collected data with your consent, we will process such data in accordance with the consents that you have provided. For example:
  • Where you have consented to receive direct marketing from us, we will use your personal data, preferences and details of your transactions to keep you informed about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. We shall keep you informed in line with your marketing preferences. You are free to opt out from any such marketing communications (see section 8 of this policy for further details).
  • Where you provide us with personal data for a specific purpose (such as complaints, claims, online transactions) we will process such personal data for that specific purpose.
  • To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
  • To display the most interesting content to you on our websites or apps, we may use data we hold about your favourite brands or products and so on. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
  • Where you provide us with images of you in relation to a promotion, blog or prize draw and consent to us using such images.


3.2 Contractual obligations


We may need your personal data to comply with our contractual obligations. For example, we will need to process personal data to deliver goods you have purchased online.


3.3 Legal compliance


If required by law, we may need to collect and process your data. For example, we may need to process personal data to comply with our legal obligations to share data with law enforcement or to comply with an order from the court.


3.4 Legitimate interest


We process your data to our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.


These legitimate interests include the following:


3.4.1 Direct marketing and good customer service


It is a legitimate of interest of our business to contact our customers for the purposes of direct marketing.


Subject to their marketing choices, we send customers who have transacted with us personalised communications in relation to new products and ranges and offers by email and we do so on the basis of our legitimate interests. Again, subject to their marketing choices, we also send our customers personal communications in relation to new products, new ranges and offers by post on the basis of our legitimate interest.


We use the data we have to offer you promotions and products that are likely to be relevant to you.


You can, of course, decide not to receive any direct marketing from us. Section 8 provides details as to how you can opt out of direct marketing from us or change your marketing preferences.


3.4.2 Surveys


From time to time, we may send you requests to take part in a customer survey to improve our products or your shopping experience. It is entirely optional as to whether you wish to take part in any such survey. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products more relevant to you.


Of course, where we ask you for personal data to improve your shopping experience, it is always your choice as to whether you give us that information. If you want to change how we use your data, please see the details in the section 8 of this policy.


3.4.3 Process orders


We will need to collect and process data in order to process any orders online. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.


We may share personal data with Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example, your details will need to be passed to a third party to deliver product ordered online.


If you are looking to pay by debit or credit card in store or online we will need to process your payment card data in order to complete the transaction. We process card payments in accordance with the Payment Card Industry Data Security standards.


Following a transaction, we may keep your details for a reasonable period afterwards in order to fulfil contractual obligations such as refunds.


3.4.4 Refunds and complaints


We have to process personal data in order to respond to your queries, refund requests and complaints.


We may also keep a record of your queries, refund requests and complaints for the following purposes:

  • To inform our future communications with you;
  • To review whether there are any patterns regarding the complaints we receive, for example, quality issues with any particular products;
  • To be able to demonstrate how we dealt with your complaint; and
  • To consider how we can improve our services based on your experience.
  • In such circumstances we will process your personal data in accordance with our contractual and legal obligations with you and our legitimate interest to provide you with good customer service.


3.4.5 Security


We have a legitimate interest to protect our customers, our business, our employees and our stores from criminal and illegal activity such as fraud and theft. Therefore, we may process personal data as follows as part of our legitimate business interest:

  • using your personal data to maintain, update and safeguard your online account.
  • Monitoring your browsing activity with us to identify and resolve any problems and protect the integrity of our websites. This will include checking passwords and using automated monitoring of IP addresses to identify possible fraudulent log-ins.
  • Operating CCTV systems in our stores and car parks which record images for security.
  • Processing payments and preventing fraudulent transactions.


If we discover any potential criminal activity we will use personal data (such as CCTV footage, transaction monitoring, etc.) to investigate the potential criminal activity and, where appropriate, pass the details of such potential criminal activity to the police and other relevant regulatory authorities. For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems with third parties such as law enforcement bodies and the relevant financial institutions.


We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. We assess such requests on a case-by-case basis whilst taking the privacy of our customers into consideration.


3.4.6 Updates on law and our policies


We may send you communications required by law or which are necessary to inform you about changes to our business and/or issues regarding our products. For example, we may contact you by email, post or text regarding updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.


4. Sharing your data


We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including:


  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing purposes.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Matalan Retail Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements; or to protect the rights, property, or safety of Matalan Retail Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


In order to support, operate, maintain our website, to assist your user experience of the website and for fraud management we currently use the following IT companies who may process your personal data pursuant to contracts with Matalan:

  • Createthe Group, Inc
  • Capgemini UK Plc
  • The Optima Value Group Limited (trading as Optima Connect)
  • Smart Analytics Limited trading as numéro
  • Kibo Commerce Ltd.
  • Cognizant Technology Solutions UK Limited
  • Evergage, Inc
  • MetaPack Limited
  • ACI Worldwide (EMEA) Ltd
  • SecureTrading Limited
  • PayPal (Europe) Sarl et Cie, SCA
  • Mobilize Systems Limited
  • Voucher Express (part of Hemingways)
  • We also use delivery couriers to deliver home delivery orders and click and collect orders. Currently we use the following delivery couriers:
  • Evri Parcelnet Ltd


We also work with:

  • Direct marketing companies who help us manage our electronic communications with you;
  • Google/Facebook to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites. See our Cookie policy for details.
  • Data insight companies to ensure your details are up to date and accurate.
  • Analytical agencies that provide services that will improve the products and services we offer you.


We work closely with the third parties with which we share your data to ensure the that the third parties:

  • Have adequate security measures and policies in place;
  • Will respect and protect your privacy;
  • Only use your data when necessary to perform their specific services in place and will protect your privacy;
  • Will delete your data or anonymise when we have stopped using their services.


We will only share data with third parties for their own purposes where you have given your specific consent that we may pass that data to a third party for their direct marketing purposes.


5. Storing your personal data


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.


All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


Input of personal data is at the user’s discretion. We have strict policies and procedures regarding the storage, processing and transmission of your personal data.


6. Managing your personal data


You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Customer Services at cs@matalanonline.co.uk.


If you have a reward card or an online account, you can also manage your personal data via www.matalancard.co.uk


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.


7. How long is personal data kept?


We will only keep personal data for as long as is necessary for the purpose for which it was collected.


At the end of that retention period, your data will either be deleted completely or anonymised.


When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.


8. Your rights


Under the Data Protection Laws you have the following rights.


8.1 Direct marketing


When we are sending direct marketing to you on the basis of our legitimate interest, you have the right to decide not to receive any direct marketing from us.


Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.


You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels.


You can also exercise these rights and update your preferences at any time by contacting us at Customer Services at privacy@matalan.co.uk or by updating your preferences via Matalancard.co.uk.


Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.


8.2 Access to personal data


You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Laws and is free of charge in most cases.


If you require access to the information we hold about you, please write to Privacy, Matalan Retail Limited, Perimeter Road, Knowsley Industrial Park, Liverpool, L33 7SZ.


8.3 The correction of your personal data when incorrect, out of date or incomplete


You have the right to request any information we hold is corrected if it is inaccurate. To ask for your information to be amended, please update your online account, or contact our Customer Services team.


8.4 Legitimate interests


In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.


Where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop based on your individual circumstances. We shall stop any such processing unless we believe that we have a legitimate overriding reason to continue processing your personal data.


8.5 The right to make a complaint


If you do not consider that your data has been handled correctly by us or you are not happy with our response to any requests you have made regarding our use of your personal data, you have the right to make a complaint to the International Commissioner’s Office. Their contact number for complaints is 0303 123 1113.


Further details regarding making a complaint to the Information Commissioner’s Office can be found at https://ico.org.uk/concerns/ (please note that we are not responsible for the content of external websites).


9. Use of our services by children


Our website is not intended for the use of children under the age of sixteen. We ask that children do not provide personal information through our website. If we become aware that we have collected the information of a child, we will delete that information from our records.


10. Third party websites


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


11. Changes to this policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


12. Contact

For the the right to delete the use of your data contact us at privacy@matalan.co.uk

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Services via the Help Centre.


This notice was last updated on 16/2/2024

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