How can we help?

Once you place your order, we will pick your items from our warehouse, and pack them for dispatch.

For latest delivery information please see our delivery page.

Standard delivery is £3.95 or free if you spend over £50.00.

Next day delivery costs £4.95.

Alternatively we now offer free Click & Collect delivery to your local Matalan Store. Terms & conditions apply. View Delivery

Yes, order before 4pm Monday-Friday for home delivery the next working day. Any orders placed after 4pm on a Friday will be delivered on Tuesday.

You can track your order from the link on your order dispatch email. If you cannot find your parcel details, or you have another query, we will be happy to help you. You can contact customer services by telephone on please call customer services on 0333 0044444 or via e-mail at cs@matalanonline.co.uk. To ensure that you receive your reply, please make sure that you include cs@matalanonline.co.uk on your list of friends.

Alternatively, you can write to us at:

Website Customer Services, Matalan, Perimeter Road, Knowsley Industrial Estate, Kirby, Knowsley, L33 7SZ

(This address is not a returns address.)

We can deliver to any part of the United Kingdom. At this stage we are not able to deliver to locations outside of the UK, including the Republic of Ireland, the Channel Islands, or Mainland Europe. Sometimes there may be problems delivering to the specific address which you have given us. If this happens, we will contact you to discuss this.

Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.

If your order is incorrect, you may return any unwanted items to your nearest Matalan store. If the products you wanted are in stock in store, the store staff will be pleased to arrange an exchange. Alternatively, you can return the unwanted items to us by post for a refund. Unfortunately, we can’t arrange exchanges via post.Click here for details of how to make a return.

If you find that a product is damaged when you receive it, please return it to your local Matalan store for a full refund. Alternatively, you can return it to us by post. Please click here for details of how to return items. You will need your delivery note when making a return. Please safely dispose of any broken glass before returning your item to us.

Please click here for details of how to return items.

Please click here for details of how to return items.

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our warehouse. If this happens, we will only ship you any items from your order which are in stock. You will not be charged for out of stock items.

We accept the following payment types:

  • Visa
  • Visa Debit
  • Visa Purchasing
  • Visa Electron
  • MasterCard
  • MasterCard Debit
  • Delta
  • PayPal

It is not currently possible to pay using any other payment method and we will only accept your offer to purchase a product or products from us where payment for such product or products is being tendered by a credit card or debit card which is registered in the United Kingdom.

Payment is taken at the point of dispatch. You should receive an e-mail confirming that your parcel has been dispatched, and payment will be taken shortly afterwards.

For PayPal orders your account will be charged and payment taken as soon as you order.

We authorise your payment when we accept your order however we only settle the order value on your payment card once your order is being dispatched from our warehouse. For PayPal orders your account will be charged and payment taken as soon as we receive your order.

Yes, we’ll always keep your details secure. We only keep limited payment card details which are used for verification and fraud prevention. We do not retain your credit card number, other than the last four digits which will appear on your invoice. This is used if you return products in store to confirm we are refunding to the correct payment card.

It is not currently possible to pay using Matalan vouchers or credit notes.

Our prices are listed in pounds sterling, and are inclusive of VAT. The price you are charged will always be the current selling price for the items you have ordered.

Every order we send out will be accompanied by an itemised delivery note, which is also your VAT receipt. You will need your delivery note if you wish to return an item.

If you want to change your e-mail address you can do this using the My Account section of the website. Alternatively, if you have not registered an account, you can contact Customer Services to change your communications preferences. Customer Services can be contacted by phone on 0333 0044444 or via e-mail at cs@matalanonline.co.uk.

You can write to customer services at:

Website Customer Services, Matalan, Perimeter Road, Knowsley Industrial Estate, Kirby, Knowsley, L33 7SZ

(This address is not a returns address.)

If your have registered for an account you can change your preferences using the My Account section of the website. If you have not registered for an account, you will need to contact Customer Services if you wish to change your e-mail address or mailing preferences. Customer Services can be contacted by phone on 0333 0044444 or via e-mail at cs@matalanonline.co.uk. To ensure that you receive your reply, please make sure that you include cs@matalanonline.co.uk on your list of friends.

You can write to customer services at:

Website Customer Services, Matalan, Perimeter Road, Knowsley Industrial Estate, Kirby, Knowsley, L33 7SZ

(This address is not a returns address.)

If you have forgotten your password, you can use the password recovery function on the login screen to request a reminder. Please note that customer services are not able to reset passwords or provide them to you.

We need your e-mail address in order to send you important information about your order, including order confirmations and parcel tracking details. If you do not provide an e-mail address, you will not be able to order.

Try checking the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add cs@matalanonline.co.uk to your list of friends.

Customer services will be happy to help you. You can contact customer services by telephone on please call customer services on 0333 0044444 or via e-mail at cs@matalanonline.co.uk.

Alternatively, you can write to us at:

Website Customer Services, Matalan, Perimeter Road, Knowsley Industrial Estate, Kirby, Knowsley, L33 7SZ

(This address is not a returns address.)