We're happy to offer free returns or exchanges within 28 days of receiving your order. To qualify, ensure your items:

• Are unused with original packaging and tags intact.

• Include the delivery note filled out with your reason for return.

Important: Return steps vary by brand. Find your brand below:

Use the pre-paid label included in your parcel for these brands:

• IGSM
• Turner Bianca
• Rayware

Click on the brand below to create your pre-printed returns label online:

• Arthouse

• Asiatic

• Cascade

• IT Luggage

• Peers Hardy

• Premier Decorations

• Riva Home

• Rock

Call Customer Service at 0333 004 4444 for returns of these brands:

• Captivate

• Julian Bowen

• LPD Furniture

• Melrose

• MH Star

• UW Home

Contact the brand directly to arrange your return for these items:

• Muriva: To arrange your return please contact 01282 507077(Measure walls carefully before ordering.)

• Navigate: Email us at: sales@beauandelliot.com to request a Royal Mail returns label/collection. Please title your email MATALAN RETURN with your name, order number, returned items, return reason and collection preference (drop-off at post office or collection at home)

• Personalised Momento Company: Contact us ASAP if damaged or faulty with: Name, Email, Address, Order Number, Problem, Photo*. If a photo is not included we may ask you to provide photographic evidence before processing your claim