CUSTOMER SERVICES
Store Finder
Need to check where your local Matalan store is? Whether you're planning to use our Click & Collect service, planning a shopping spree at your local store or just need to check the address, you can find all the details you need here.
Delivery and Returns
Whether you want to check when to expect your order, check our great value delivery prices or find out how to return an item, you can find all the details you need here.
Once you place your order, we will pick your items from our warehouse and pack them for dispatch.
For information on how long your parcel will take, please click the link below.
How to Track Your Order
You can track your order using the link in your order dispatch email. If you cannot find your parcel details or have another query, we will be happy to help. You can also review our FAQs or get in touch for more help.
Alternatively, you can write to us at:
Website Customer Services, Matalan, Perimeter Road, Knowsley Industrial Estate, Kirkby, Knowsley, L33 7SZ
This address is not a returns address.
How to Use a Promo Code
Enter your promotional code at checkout in the 'Apply Code' box and click the 'Apply Code' button. If the code is valid, it will automatically update your total.
Help and FAQs
Do you have a question about how you can pay, how to manage your account, the services we offer or your order? We may already have the answer here for you.
Terms and Conditions
Here you will find everything you need to know about our competitions, promotions and legal information.
Privacy Policy
Want to check how we use the information you give us or understand how your online account works? You'll find all the details you need here.
Please be assured that, wherever possible, we give you a choice about how we communicate with you. However, there are certain communications which are necessary for the operation of this site or which we are required to send by law.
Product Recall
From time to time, we may find an issue with one of our products. To make sure you only receive our best products, we'll post updates of any product recalls here.
Please be assured that Matalan remains committed to the highest levels of product safety and standards and apologises for any inconvenience this may cause.
Acceptable Use Policy
This Acceptable Use Policy sets out the terms between you and us under which you may access our website. This applies to all users of and visitors to our site.
Cancellation and Returns
Click here for our cancellation and returns policy.
Click here to download our cancellation form.
Gift Vouchers
Have you been lucky enough to get a voucher as a gift or saved them up for a shopping spree? This page will explain which vouchers we accept and how they can be used. You'll find all the details you need here.