Your safety and wellbeing is our top priority. Our stores are now temporarily closed, but we’re still open online and through our app for you and your family.
We’ve got everything you need, from pyjamas for the kids and leisurewear for the whole family to accessories for a home makeover and toys and games to keep everyone entertained. You can still shop with us online and through our app.
We’re still offering home delivery, so we’ll come to you. Check out our delivery times for more information. If we need to make any changes to our delivery times, we’ll keep you posted with updates on our website, our app and social media channels.
Hermes is currently operating a drop off service for all customers. If you do not wish to open the door, your parcel will be marked with the signature, Covid 19, this is for the safety of the delivery team and all customers.
We understand that returns will be tricky during this difficult time so please don’t worry, if you have purchased goods from us we will refund them as long as you have your receipt. Once the government restrictions are lifted, and we are back to normal, we will revert to our standard returns policy of 14 days. We will notify you by email once we are operating as normal.
If you have placed a Click and Collect order, your parcel will now be sent to your billing address completely free of charge. This will happen automatically and you do not need to do anything to arrange this.
We’re working hard to get your parcel to you. Please bear with us as it may take a little longer than usual during this difficult time but your parcel will be delivered within the next 2 weeks.
If we cannot deliver your parcel, it will be returned to us and you will receive a refund.
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