Please bear with us! Deliveries are taking up to 10 days at the moment.
Find out more about our response to Coronavirus here.
Important Updates

Important Updates

LEICESTER
Following the recent local lock down, we are pleased to say that some of our Leicester stores have now reopened; Leicester Haymarket and Leicester Beaumont Leys.

We will honour any refunds, so long as they were purchased within 14 days of 30th June 2020. You have 14 days from now (24th July) to return your goods, after then, we will revert back to our normal refund policy. Please bring your receipt, as you will need this when returning goods.

Please check via ‘Store Finder’ to see if your nearest store is open

NORTHERN IRELAND
Following the NI Executive announcement and UK Government Guidance, face coverings must be worn in shops in Northern Ireland. Please remember to wear your face covering whilst shopping in our store. Should you need a face mask, we have masks for sale in store.

FACE MASKS
Following English and Scottish Government Guidance face coverings must be worn in shops.

Please remember to wear your face covering whilst shopping in our store.

Should you need a face mask, we have masks for sale in store.

SALE RETURNS POLICY UPDATE
Due to the challenges surrounding Covid-19, we are temporarily changing our policy on returning items bought in the Sale.

We will issue a refund or exchange for items bought in our sale within 14 days of purchase in store, or within 14 days of you receiving the items if you ordered them online. The refund will be issued on the method of payment you used. Items must be returned with the original receipt, unworn and in the condition they were purchased, including all packaging.

Reduced the number of customers allowed in store and changed the layout so you have more space.

Introduced floor markers so you can keep your distance.

Provided hand sanitiser and cleaning products so you can clean your basket or trolley.

Given all staff personal protective equipment.

Trained all our team to support social distancing.

Temporarily closed our fitting rooms, cafes, toilets and baby nurturing rooms.

Other safety measures include:

• In store safety marshalls.

• Signage and radio announcements to support safer shopping.

• Introduction of new screens to our till areas.

• Cleaning throughout the day, including regularly disinfecting high touch points such as door handles, lift buttons and hand-rails.

Please follow the guidance and ask member of staff in store if you have any questions.

We look forward to seeing you in store soon.

We are extremely proud to be able to help our wider Matalan community during this challenging time, which include our charities; Alder Hey Children’s Hospital Charity and the NSPCC. Having worked with both charities for some time now, and donating an overall combined figure of over £13 million we know what huge pressures the COVID-19 crisis has put on them. Their fundraising activities, challenges and runs have been cancelled or postponed indefinitely. We are working with the charities on a number of initiatives and donations to help support them through this challenging time and to ensure that they can still complete the invaluable work they do, day in, day out. They need our help now more than ever before.

We are working closely with local hospitals and charities in the North West, to help support them through this challenging time and to ensure that they can still complete the invaluable work they do. We have donated comfortable clothing & home ware supplies to Alder Hey Children’s hospital for their staff. We have also provided clothing and supplies to hospitals across Liverpool, in particular supporting the elderly wards for patients who sometimes don’t have suitable clothing to change into and certainly during this time where visiting is restricted, whilst also acting as a thank you to the staff for their tireless work they are doing.

We’ve also increased our fundraising efforts for our charity partners by asking our colleagues and customers to get involved, from the 2.6 challenge to the Isolation Staycation, to raise vital funds so these fantastic charities can continue their amazing work during this challenging time.

But you don’t need to take part in a challenge to make a donation, every penny helps.

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We’re still offering home delivery, so we’ll come to you. Please bear with us, as deliveries are taking a little longer than expected at the moment.

Check out our delivery times for more information. If we need to make any changes to our delivery times, we’ll keep you posted with updates on our website, our app and social media channels.

Hermes is currently operating a drop off service for all customers. If you do not wish to open the door, your parcel will be marked with the signature “COVID-19”, this is for the safety of the delivery team and all customers.

Our Click and Collect service is available, so you can choose to order online and collect in store if you prefer.

We’re still offering home delivery, so we’ll come to you. Please bear with us, as deliveries are taking a little longer than expected at the moment.

Check out our delivery times for more information. If we need to make any changes to our delivery times, we’ll keep you posted with updates on our website, our app and social media channels.

Hermes is currently operating a drop off service for all customers. If you do not wish to open the door, your parcel will be marked with the signature “COVID-19”, this is for the safety of the delivery team and all customers.

Our Click and Collect service is available, so you can choose to order online and collect in store if you prefer.

Along with the rest of the retail industry, we continue to operate our online business closely following the Government guidance, going above and beyond to ensure the safety of our colleagues at all times. We are pleased to have received approval from the Environmental Health Office, following their visit to our Knowsley Distribution Centre and deemed the site a safe working environment. We have since introduced further enhanced health and safety measures to ensure our colleagues feel safe in the workplace.

We take our responsibility as a large North West employer extremely seriously, and always endeavor to look after our colleagues and do what’s best for them and their safety. We are starting to welcome our warehouse colleagues back into our Knowsley & Corby DC’s returning from furlough on a phased basis.

With our enhanced health and safety measures in place, we will continue to operate online and look forward to welcoming all our warehouse colleagues back in the near future.

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If you need a bit more information about how we’re responding to Coronavirus, please check out our frequently asked questions here.

If you need a bit more information about how we’re responding to Coronavirus, please check out our frequently asked questions here.

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We’ll be sharing the latest news and updates on our Facebook page, click ‘like’ to stay up to date.

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