We're back and we've missed you! Our stores in Scotland, England and Wales are now open.
Find more information here. Deliveries are now arriving within 5 days.

OUR RESPONSE TO CORONAVIRUS (COVID 19)

We’re pleased to let you know Matalan is still here for you and your family. Your health and wellbeing is always our top priority. Thank you for continuing to shop with us during these unprecedented times. Read on for more information about your local store, returns, deliveries and Click & Collect.

Looking after you, your family and our colleagues is always our top priority. When you visit your local store, you’ll notice we have extensive hygiene and social distancing measures in place to keep you all safe.

SOCIAL DISTANCING
We’re all in this together and we all need to play our part in keeping everyone safe. Floor markers around the store will help you keep a safe distance while in store, plus we have reduced the number of people allowed in store and changed the layout so you have more space.

READY FOR BAGS OF PARKING
Most of our stores are on retail parks with large car parks and lots of space available. You should have plenty of room to park a safe distance away from others when travelling to our stores.

READY TO SHOP YOUR WAY
If you’re not ready to come and see us in store just yet, there’s loads of other ways you can shop. Our website and app are open 24/7, with delivery options to suit you. You can choose to get it sent straight to your door with Home Delivery, or use Click & Collect to pick it up from store at a time that’s convenient for you.

OUT OF TOWN STORES
Luckily, most of our stores locations are out of town, so you'll be able to avoid any busy hotspots when heading to your local Matalan. Being out of town makes it much easier and safer to keep your space while visiting.

Here's some of the measures we have in place to keep you safe:

• In store safety marshals.
• Hand sanitiser and cleaning products provided at store entrances so you can clean your basket or trolley.
• An enhanced cleaning regime with cleaning throughout the day, including regularly disinfecting high touch points such as door handles, lift buttons and hand-rails.
• Reduced the number of customers allowed in store and changed the layout so you have more space, with queuing outside if store capacity is full.
• 2 metre signage and floor markers to guide you around the store and to help you keep your distance.
• Screens at tills, alongside personal protective equipment for our team.

FACE COVERINGS It is now a legal requirement to wear a mask or face covering in store unless you have a valid government exemption.

Returns policy extended
Luckily, most of our stores locations are out of town, so you'll be able to avoid any busy hotspots when heading to your local Matalan. Being out of town makes it much easier and safer to keep your space while visiting. Our refund policy has been reviewed in line with the changes to government restrictions. Items purchased from 1st October 2020 can now be returned with a receipt up to and including 31st March 2021 for a refund or exchange.

Due to the difficulties surrounding Covid-19, we're also temporarily updating our policy on returning items bought in the sale. We will issue a refund or exchange for items bought in our sale within 14 days of our stores re-opening. The refund will be issued on the method of payment you used. Items must be returned with the original receipt, unworn and in the condition they were purchased, including all packaging.

Returning items bought in store
We are unable to process refunds for items bought in store at the moment, so please hold on to your items and the receipt to return when stores re-open. Once the stores have re-opened you will have 14 days to return your goods. We will notify you by email once your store has re-opened.

Returning items bought online
If you need to return items bought online, you can return them to a store that is open for Click and Collect. You must bring the invoice from your parcel, as the refund cannot be processed without it. You will receive an email within 24 hours to let you know your refund has been processed.

store finderstore finder

Our stores in England have now reopened in line with government guidance. Click and Collect is also available.

You can shop safely in our spacious stores and there’s plenty of parking at our out of town retail parks too. Our safety measures go above and beyond the government requirements and our colleagues are there to help you follow the guidance and keep your distance.

It is now a legal requirement to wear a mask or face covering in store unless you have a valid government exemption. Thank you for helping to keep our colleagues and customers safe.

You can return items that were bought online to stores that are open. You must bring the invoice from your parcel, as the refund cannot be processed without.

Please always refer to our store finder for your local store’s opening times before making your journey.

Our stores in England have now reopened in line with government guidance. Click and Collect is also available.

You can shop safely in our spacious stores and there’s plenty of parking at our out of town retail parks too. Our safety measures go above and beyond the government requirements and our colleagues are there to help you follow the guidance and keep your distance.

It is now a legal requirement to wear a mask or face covering in store unless you have a valid government exemption. Thank you for helping to keep our colleagues and customers safe.

You can return items that were bought online to stores that are open. You must bring the invoice from your parcel, as the refund cannot be processed without.

Please always refer to our store finder for your local store’s opening times before making your journey.

store finderstore finder

Our stores in Wales have now reopened in line with government guidance. Click and Collect is also available.

You can shop safely in our spacious stores and there’s plenty of parking at our out of town retail parks too. Our safety measures go above and beyond the government requirements and our colleagues are there to help you follow the guidance and keep your distance.

It is now a legal requirement to wear a mask or face covering in store unless you have a valid government exemption. Thank you for helping to keep our colleagues and customers safe.

You can return items that were bought online to stores that are open. You must bring the invoice from your parcel, as the refund cannot be processed without.

Please always refer to our store finder for your local store’s opening times before making your journey.

Our stores in Wales have now reopened in line with government guidance. Click and Collect is also available.

You can shop safely in our spacious stores and there’s plenty of parking at our out of town retail parks too. Our safety measures go above and beyond the government requirements and our colleagues are there to help you follow the guidance and keep your distance.

It is now a legal requirement to wear a mask or face covering in store unless you have a valid government exemption. Thank you for helping to keep our colleagues and customers safe.

You can return items that were bought online to stores that are open. You must bring the invoice from your parcel, as the refund cannot be processed without.

Please always refer to our store finder for your local store’s opening times before making your journey.

store finderstore finder

Our stores in Scotland have now reopened in line with government guidance. Click and Collect is also available.

You can shop safely in our spacious stores and there’s plenty of parking at our out of town retail parks too. Our safety measures go above and beyond the government requirements and our colleagues are there to help you follow the guidance and keep your distance.

It is now a legal requirement to wear a mask or face covering in store unless you have a valid government exemption. Thank you for helping to keep our colleagues and customers safe.

You can return items that were bought online to stores that are open. You must bring the invoice from your parcel, as the refund cannot be processed without.

Please always refer to our store finder for your local store’s opening times before making your journey.

Our stores in Scotland have now reopened in line with government guidance. Click and Collect is also available.

You can shop safely in our spacious stores and there’s plenty of parking at our out of town retail parks too. Our safety measures go above and beyond the government requirements and our colleagues are there to help you follow the guidance and keep your distance.

It is now a legal requirement to wear a mask or face covering in store unless you have a valid government exemption. Thank you for helping to keep our colleagues and customers safe.

You can return items that were bought online to stores that are open. You must bring the invoice from your parcel, as the refund cannot be processed without.

Please always refer to our store finder for your local store’s opening times before making your journey.

store finderstore finder

Click and collect is now available again in all stores in Northern Ireland except Belfast City, which remains closed at the moment.

Click and Collect is now available by appointment only to help keep customers and colleagues safe - please wait for your local store to call you to book a slot.

Only one customer will be served at a time. If you are waiting to pick up a parcel outside the store please ensure you are following the social distancing guidelines. Please wait in your car, or in a safe area away from the front doors until your allocated time: don’t worry if you miss your slot, please call the store and our colleagues will safely assist you.

You can return items that were bought online to stores that are open for Click & Collect. You must bring the invoice from your parcel, as the refund cannot be processed without, and please call ahead to make an appointment.

Please always refer to our store finder for your local store’s Click and Collect opening times before making your journey. Phone numbers and opening times are available on our store finder.

Click and collect is now available again in all stores in Northern Ireland except Belfast City, which remains closed at the moment.

Click and Collect is now available by appointment only to help keep customers and colleagues safe - please wait for your local store to call you to book a slot.

Only one customer will be served at a time. If you are waiting to pick up a parcel outside the store please ensure you are following the social distancing guidelines. Please wait in your car, or in a safe area away from the front doors until your allocated time: don’t worry if you miss your slot, please call the store and our colleagues will safely assist you.

You can return items that were bought online to stores that are open for Click & Collect. You must bring the invoice from your parcel, as the refund cannot be processed without, and please call ahead to make an appointment.

Please always refer to our store finder for your local store’s Click and Collect opening times before making your journey. Phone numbers and opening times are available on our store finder.

find out morefind out more

If you need a bit more information about how we’re responding to Coronavirus, please check out our frequently asked questions here.

If you need a bit more information about how we’re responding to Coronavirus, please check out our frequently asked questions here.

STORE FINDERSTORE FINDER

Check our store finder to see when your local store is open for click & collect orders.

Check our store finder to see when your local store is open for click & collect orders.

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